The Client Account Coordinator supports day-to-day client program execution, serving as a key liaison between assigned clients, internal support teams, field operations, retail partners, and reporting teams. This role helps ensure client needs are understood, planned for, and delivered with a high level of accuracy and responsiveness. The Client Account Coordinator assists with program start-up, client communications, reporting, issue resolution, sales and compliance support, and internal coordination to help drive successful in-store execution and identify opportunities for client, retailer, and company growth.
Serve as a primary day-to-day point of contact for assigned client program needs, ensuring timely communication and follow-through.
Partner with clients and internal teams to identify best practices, creative support solutions, reporting needs, and opportunities to improve program execution.
Collaborate with senior management, field operations, customer service, sales, training, and reporting teams to support account objectives.
Support company goals by helping identify client growth opportunities and recommending strategies to increase sales, compliance, and retail execution.
Create program instructions, reporting updates, and data analysis to help ensure client expectations are met through effective in-store execution and reporting processes.
Monitor and resolve program-related issues, including issue tracking, merchandising updates, sales reports, compliance reports, training reports, and competitive insights.
Track sales trends, identify opportunities, run weekly Q-Trax reports, and prepare professional updates for internal stakeholders and clients.
Partner with the Training Team to help ensure representatives are fully trained and that additional training needs are clearly communicated and executed.
Recommend creative ideas to improve in-store productivity, retail mindshare, program compliance, and overall sales performance for client products and services.
Maintain client data, program information, and assignments in proprietary systems with accuracy and attention to detail.
Assist with communication of frequency plans and help address field operations questions or concerns as needed.
Contribute to weekly conference calls with Directors of Operations by providing program updates, surfacing concerns early, and supporting collaborative problem-solving.
Visit stores with or without clients, as needed, to support program planning and execution.
Coordinate resources to help achieve program objectives and support account priorities.
Support additional training programs, special events, other company accounts, or divisions during critical business needs.
Provide weekend support during high-volume program blitz periods, as requested.
Perform other duties as assigned to support individual, team, and program performance.
High school diploma or equivalent required.
Minimum of two+ years of retail, merchandising, consumer packaged goods, or related client support experience preferred.
Minimum of one+ year of project coordination or project management experience preferred.
Prior field sales, retail execution, training, or structured program support experience preferred.
Knowledge, Skills, and Abilities:
Strong understanding of retail program execution, merchandising standards, and retailer requirements; knowledge of CE, MASS, OSS, or similar retail channels preferred.
Ability to interpret sales trends, compliance data, performance reports, and program insights to identify opportunities and recommend solutions.
Retail sales acumen with the ability to communicate sales successes, program performance, and execution opportunities clearly.
Strong organizational, time management, and multitasking skills with excellent attention to detail.
Proven ability to work independently, prioritize effectively, and follow through on commitments with limited supervision.
Collaborative problem-solver with a proactive, client-focused approach and the ability to go above and beyond to meet client, retailer, and project needs.
Strong written and verbal communication skills with the ability to partner across teams and levels of management.
Comfortable using reporting tools, proprietary systems, and Microsoft Office applications to manage data, documentation, and communications.
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Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact
[email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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