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Client Success Manager
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5d

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Client Success Manager

Entrega Systems Group Inc
Troy, MI

Quick Apply

Job Details

Full-time

Qualifications

Managing customer accounts
Customer behavior analysis
Customer relationship building
5 years
Client rapport building
Online marketing
Automotive market trends
Project management
Bachelor's degree
Continuous improvement
Task prioritization
Industry trends
Customer relationship management
Automotive industry sales experience
OEM
Senior level
Account management experience
Software training
Experience with customer site (as sales environment)

Full Job Description

Description:

Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.

Job Position Summary:

The Client Success Manager is an automotive expert. They will leverage their expertise managing an assigned list of Dealers through delivering customized sales process consultation, best practice training and overall automotive and consumer behavior insights. They are expected to manage the role expectations while meeting all required project and Dealer interaction milestones efficiently and independently.

Responsibilities and Duties:

Sales Consultation - This role advises and consults Dealers regarding OEM’s proprietary digital retailing software applications as well as general sales process and current consumer behaviors. This role is expected to know how to customize and leverage digital retailing applications with current consumer behaviors to enhance the Dealer's sales process. The Client Success Manager will drive Dealer engagement and utilization with OEM’s proprietary software through best practice training and platform benefits.
Industry Expertise - They are always students, continuously learning about current automotive retail industry trends. The Client Success Manager makes it their mission to understand current automotive consumer behavior, and how that behavior impacts Dealers with their sales process. The Client Success Manager is also expected to share what information they are learning and consuming regarding the automotive retail industry with the Manager of Digital Retail Field Advisors and other Entrega/Automotive Retail Solutions Leadership in an effort to assist with constant process improvement.
Relationship Management - To achieve strong relationships with Dealers, the Client Success Manager must approach the relationship with a sense of urgency, empathy, and value. The Client Success Manager will be on-site at their Dealer's location or at times conducting meetings virtually.
Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.

Requirements:

Ability to work independently as well as in a team environment.
Comfortability working under pressure or strict deadlines.
Demonstrated ability to solve problems and formulate recommendations.
Passion for learning and personal growth.
Possess organizational and prioritization skills.
Self-starter with a high degree of integrity, and professionalism.

Education and Experience:

Bachelor’s degree preferred.
5+ years automotive experience required in either a sales, account management or people management capacity.
3+ years Dealership experience preferred within variable operations.
Expert understanding of the Dealership business model.
Expert understanding of digital marketing and online consumer behavior within the automotive industry.

Quick Apply

Refine Your Search

Retail Client Manager jobs

Client Success Manager

Sr. Project Manager

Territory Sales Representative - MARS/Wrigley

Hair Stylist/Barber - NC - Raleigh

Project Manager

Construction Estimator Commercial

Hair Stylist/Barber - Houston - The Woodlands

ESTHETICIAN

Luxury Retail Sales Associate- Fine Jewelry| Seaman Schepps - Palm Beach, Florida

Administrative Assistant

Amazon Account Manager

Design Project Leader

Banking Center Manager

Store Manager

SBA Business Development Officer - Northern Region

Consumer Experience Facility Manager - Consumer Market Research

Associate Project Manager, Commercial Real Estate & Construction

Personal Training Director

Stone and Tile Sales

Project Manager

I want to receive the latest job alert for Retail Client Manager

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