Program Manager - Administration - The Jewish Hospital
40 hours a week, salary position
Primary Function/General Purpose of Position
The Nursing Excellence and Outcomes Program Manager is responsible for the management and leadership of operational, programmatic, and personnel activities as it related to Nursing Excellence, Magnet®, and nurse-sensitive clinical outcomes. This role serves as a culture and change strategist to advance the practice of professional nursing, integrating the core concepts of the Professional Practice Model into the care delivery system, and elevating the practice of nursing through all applicable initiatives as outlined below. As the organization's site coordinator for nurse-sensitive quality indicators and the survey coordinator for nursing satisfaction survey, this role collaborates with the Market and Site chief nursing officers, shared-services Nursing Excellence team, and quality analytics teams in the collection, analysis, and dissemination of nurse-sensitive outcome data and nurse satisfaction survey results.
Essential Job Functions
Coordinates the organization's Magnet® processes as the onsite expert and resource for American Nurses Credentialing Center (ANCC) Magnet Program® and other nursing designations (Pathways to Excellence, Beacon, Lantern etc.). Serves as the liaison between the organization and the ANCC Magnet®, Pathways to Excellence or other nursing Program Office.
Coordinates the assessment of Magnet® or other nursing recognition program gap analysis and proposes action plans for identified gaps. In collaboration with facility nursing leadership develops strategies to implement the Chief Nurse’s vision and plans for attaining or retaining Magnet® or other recognition.
Coordinates and facilitates the writing, reviewing, and editing of all documents submitted to the Magnet® or other nursing credentialing body, with support from the Nursing Excellence team.
Directs the Magnet® site visit, with support from the system Nursing Excellence team, in collaboration with the Market and Site Chief Nurse Office and the shared governance structure.
Recommends and ensures organizational initiatives and professional nursing concepts, including Magnet® standards, are integrated into orientation, shared governance, peer review, clinical advancement, transition to practice programs, preceptor/mentor, and other nursing programs.
Serves as Site Coordinator for NDNQI: Oversees collection, reporting, evaluation, and dissemination of nurse-sensitive outcome data. Participates in the application of evidence-based practices to improve nursing practice, patient outcomes, and patient experience data to exceed the national best practice benchmarks. Supports nursing leadership in monitoring compliance with nurse-sensitive outcomes related to national standards of nursing practice through coaching, consultation, and use of data.
Serves as Survey Coordinator for NDNQI: Coordinates the site nursing satisfaction survey in collaboration with the Market/Site CNO. Disseminates site/market results and serves as an internal consultant to nursing leadership in the development of site/unit-based action plans, as well as celebratory outcomes.
Serves as an educational expert in developing, implementing, and evaluating staff/interdisciplinary education related to Nursing Excellence, the Magnet® model, and nursing professional practice. Facilitates the application of the Magnet® standards to the work environment and clinical practice through collaboration with facility clinical nursing leadership.
Facilitates the nursing shared governance model. Promotes the professional image of nursing and leads inter-professional collaboration activities to ensure the delivery of high-quality clinical care.
Facilitates the clinical advancement program. Serves as the administrative liaison for the nurse clinical advancement program under the guidance of site/market CNO and the BSMH Nursing Excellence team. Ensures the program aligns with the Magnet® model to drive excellence in nursing.
Collaborates with nurse leaders to sustain and improve professional nursing practice and activities resulting in outstanding patient outcomes and work environment. Provides evidence to support educational content through literature reviews, professional practice standards, and specialty organization standards.
Works with system resources to provide communication and articles to marketing team for monthly newsletters, updates, and the annual nursing report.
Promotes professional growth of nurses by mentoring nurses to achieve specialty certification, advanced degrees, and submit evidence-based abstracts to gain opportunities for presentations at local, state, and national nursing conferences.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Current RN License in the state in which they are working or covered by compact
Nurse leader or professional development (preferred)
Education
Master of Science, Nursing or related healthcare field (required)
Post-graduate or DNP (preferred)
Work Experience
5 years of related experience including 2 years in leadership role (formal/informal) with significant impact nursing outcomes (required)
Previous experience and knowledge with the Magnet or Pathways to Excellence recognition programs (required)
Experience as a Magnet Program Director (preferred)
Training
ANCC Adam and Adam Plus on-line submission platform (preferred)
Project Management Training (preferred)
Language
None
Patient Population
Not applicable to this position
Working Conditions
Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) X
Lifting/ Carrying (50-100 lbs.) X
Push/ Pull (0-50 lbs.) X
Push/ Pull (50-100 lbs.) X
Stoop, Kneel X
Crawling X
Climbing X
Balance X
Bending X
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting X
Walking X
Standing X
Additional Physical Requirements/Hazards
Physical Requirements
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Hazards
Not applicable to this position
Skills
Attention to detail
Critical thinking
Teamwork
Conflict resolution
Active listening
Relationship building
Writing
Editing
Written Communication + editing skills
Verbal Communication
Leading through influence
Promote professional image of nursing
Analyzing data or information
Computer Literacy
Microsoft Office Suite
Zoom
Time management
Facilitative Leadership
Project Management
Change Management
Evidence-based practice
Nursing Research
Leadership
Training Employees
Professional Nursing
Clinical Care
Clinical Practice
Clinical Nursing
Magnet
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
