Who We Are
We’ve been treating pain effectively through minimally invasive techniques since 1992. At American Pain Consortium (APC), our mission is to empower our providers, including board-certified pain management physicians, with exceptional patient care. We are driven to deliver a national platform for like-minded interventional pain providers seeking to help patients find symptom relief and lead a better quality of life. We invest in the people, processes, systems, credentials, and facilities that consistently yield exceptional medical, operational, and financial outcomes. Our footprint includes clinic and ambulatory surgery centers throughout Indiana and Ohio.
As an employer, we help our team to reach their maximum professional potential and create an environment conducive to our shared success. Our “why” centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging, and ongoing innovation, which yields the result of bringing value.
Job Summary
Are you ready to take your nursing career to the next level? American Pain Consortium is seeking an individual to join our team as the ASC Manager! The ASC Manager will oversee the day-to-day operations of our ambulatory surgery center to scheduling of staff, keeping up with supply ordering, survey preparation, and escalated patient concerns.
Join our team and be a part of Center for Southside Surgery!
Essential Duties & Responsibilities
- Maintains, reviews, and optimizes clinic schedule for providers or surgical schedules. Resolves scheduling conflicts or provider openings to facilitate best patient experience and shortest wait times.
- Oversees clinical and operations supporting associate schedules to ensure patient flow is managed timely. Manages time keeping schedules for all direct reports, or back up for a cascading supervisory leader. Submits accurate and complete timecards for associates on a weekly basis according to defined schedule. Coordinates time off requests to allow for associate rest and relaxation without negative impact to operations.
- Manages onsite clinical and operations support associates. Coordinates initial and ongoing team training, orientation, and competencies. Manages associates concerns and questions in a professional, consistent, and timely manner. Establishes team goals and communicates performance metrics to reporting team members. Conducts onsite meetings to review important communications.
- Appropriately manages escalated patient concerns. Reports escalated patient concerns or incidents to appropriate and relevant departments and team members. Addresses any issue to prevent future repetition of identified concerns.
- Demonstrates leadership and appropriate management of associates, budget, operations, and issues within scope of control.
- Recruits, interviews, and coordinates job shadows and presents candidates and staffing needs to administration. Timely reports staffing changes to HR department to ensure adequate staffing and timely backfill of open roles. Responsible to interview, select and orient new hires to their location successfully.
- Communicates the needs of clinic and staff to appropriate senior management. Maintains all records and location specifics in accordance with applicable regulations and state law.
- Reports and arranges for applicable required maintenance according to appropriate procedures. Obtains applicable approvals for office modifications requiring financial investment.
- Manages associates to successful alignment with job responsibilities and addresses any issues appropriately in the progressive corrective action process.
- Partners with Human Resources for appropriate management of gross misconduct, consistent unrectified poor performance, or escalating counterproductive behavior.
- Manages onsite clinical and operations support associates. Coordinates initial and ongoing team training, orientation, and competencies. Manages associates concerns and questions in a professional, consistent, and timely manner. Establishes team goals and communicates performance metrics to reporting team members. Conducts onsite meetings to review important communications.
- Responsible to ensure all clinical, operations and employment practices at the rendering facility align with applicable governing, regulatory and certifying bodies as well as internal company compliance program. Audits, reports, and resolves any deficiencies proactively and communicates with applicable Senior Management regarding complex concerns or deficiencies identified for support and input on remediating actions needed.
- Promotes and follows compliance expectations. Ensures associates consistently meet compliance and privacy training and re-training deadlines. Maintain onsite policies and procedures compliant with expectations.
- Reviews the batch balancing of front desk monies each day and assures the deposits are delivered to the bank timely. Immediately reports any discrepancies to immediate supervisor. Facilitates in research, resolution, and prevention of issues.
- Prepares for ISDH and accreditation surveys.
- QA/PI, Emergency Preparedness, and Infection Control Management.
- All other duties as assigned.
Minimum Qualifications
- Strong supervisory and leadership skills
- Ability to prioritize tasks and ability to delegate when appropriate
- Excellent interpersonal and customer service skills
- Strong time management skills with a proven ability to meet deadlines
- Excellent organizational skills and attention to detail
- Ability to function well in a high-paced and at times stressful environment
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software
Education and/or Experience Requirements
- Indiana RN license; BSN or MSN preferred
- Perioperative and management experience required
Competencies
To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:
- Multi-Tasking – The ability to manage multiple responsibilities at once by focusing on one task while keeping track of others
- Delegation – Granting appropriate tasks to team members capable of accomplishing the task at hand, rather than getting overwhelmed trying to handle everything themselves
- Organization – Habits, duties and behaviors are reliable, effective and productive in the workplace
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
- Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.
- Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
- Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner
- Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing and/or walking 90% of time
- Sitting 10% of the time
- Occasional lifting, stooping, kneeling, crouching, and reaching.
Supervisory Responsibilities
This position has supervisory responsibilities
Benefits (Work Perks)
- Medical, Dental, and Vision Insurance
- Life insurance
- Paid Time Off
- Paid Holidays
- 401K plan with employer match
Equal Employment Opportunity
American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- What is your salary expectations?
Education:
Experience:
- Supervising: 1 year (Preferred)
- Nursing: 3 years (Preferred)
License/Certification:
- BLS Certification (Preferred)
- RN (Required)
Ability to Commute:
- Greenwood, IN 46143 (Required)
Work Location: In person
