HPC Program Coordinator, Mass Save RTS Program
Hybrid position, ideally located in MA
At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future. As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits. We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption. Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match. That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401(k), and fully paid Parental Leave. We also believe you should be able to balance your work and personal life, so we offer generous paid time off (more than 30 days a year!) and reasonable flexibility in when and where you work. If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us!
Summary/Objective
Abode manages the residential portion of the Mass Save® program, helping ensure efficient operations and consistent contractor compliance with program standards.
The Program Coordinator supports the HPC Account Management team by serving as a key point of contact for contractors, customers, and internal staff. The role provides guidance on program requirements and helps maintain clear, responsive communication across stakeholders.
This position works directly with Home Performance Contractors to help ensure projects are processed correctly and contractors remain compliant with program rules and guidelines. This is an excellent opportunity for someone eager to apply strong communication, analytical, and project management skills to advance decarbonization efforts.
Responsibilities
Reporting to the Program Manager and partnering closely with the Mass Save RTS team, this role may include the following responsibilities:
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Manage and respond to customer and contractor inquiries by email and phone
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Create, maintain, and resolve customer and contractor cases/issues
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Maintain response-time standards and document resolutions
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Support contractor compliance
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Process annual participation agreements and confirm compliance
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Review contractor certifications regularly and follow up on renewals
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Update and maintain relevant databases and resources
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Track Advisor and Crew Lead information for software access
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Review and approve Marketing pieces submitted by HPCs.
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Provide administrative and documentation support to program staff
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Collaborate daily with the program team and stakeholders
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Help develop program materials and collateral
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Prepare reports for internal and external stakeholders
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Track, summarize, and analyze KPIs and other program data
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Attend contractor-facing meetings as needed
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Support monthly reporting requirements
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Contribute to program improvement and growth
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Adapt to evolving program needs
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Work with stakeholders to improve program delivery
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Continue building technical and program knowledge
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Adapt to ongoing evolutions of program needs
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Innovate with stakeholders to improve program delivery
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Continue to grow in technical and program knowledge
Qualifications
Strong candidates will bring most of the following skills and experience:
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Bachelor’s degree or 4+ years of relevant experience
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Interest in sustainability, building science, or climate work
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Experience in a fast-paced office environment in project management or communications
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Strong proficiency with Microsoft tools and comfort learning new software
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Strong written and verbal communication skills
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Calm, steady approach to working with people from a wide range of backgrounds and needs
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Adaptable, collaborative team player with a positive attitude
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Self-starter who can manage competing priorities and changing schedules effectively
The following skills and experience are preferred:
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Mass Save experience and knowledge (highly preferred)
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Heat pump knowledge
The following skills and experience are a plus:
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Experience training or educating others
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Experience with customer relationship management software such as Salesforce
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Fluency in Spanish or Portuguese
Compensation and Benefits
This is a full-time, exempt position with total compensation targeted between $65K and $75K, depending on relevant skills and experience. The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and/or to attend events or meetings. Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave. Employees have a flexible working schedule and generous paid time off (~30 paid days off).
To Apply
To apply, please visit www.AbodeEnergy.com/careers to submit a resume and cover letter. Applications will not be considered without a cover note clearly explaining why you would be a good fit for this position. We look forward to hearing from you!
Abode is focused on broadening opportunities for individuals from demographic groups that are historically underrepresented in the energy sector. We are committed to building an inclusive workplace culture where talented people of widely diverse backgrounds thrive. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status or disability.
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