Top 20 Rug Doctor Jobs

Consumer Care Coordinator
Rug Doctor —Plano, TX
- $24 - $25 an hour
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
1d
Area Service Representative #317
Rug Doctor, LLC —Arlington, VA
- Full-time
- Clean driving record
- Computer literacy
- DOT physical examination
- Paid training
- Paid holidays
Area Service Representative #411
Rug Doctor, LLC —Tucson, AZ
- Full-time
- Clean driving record
- Sales
- Computer literacy
- Paid training
- Paid holidays
Quick Apply
Shipping/Rec Clerk B
Rug Doctor, LLC —Hazelwood, MO
- Overtime
- Writing skills
- Basic math
- Forklift
Repair Center Technician - Gilbert, AZ #943
Rug Doctor, LLC —Gilbert, AZ
- Online Application
- Customer service
- DOT physical examination
- Pass drug screening
Consumer Care Coordinator
Rug Doctor, LLC —Plano, TX
- Monday to Friday
- Writing skills
- Mid-level
- Supervising experience
14h

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Area Service Representative #317
Rug Doctor, LLC —Arlington, VA
Valid state driver’s license and clean driving record. Company credit card for business related expenses - travel, meals, etc. Paid Time Off and Holidays.
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Consumer Care Coordinator

Rug Doctor -
Plano, TX

Quick Apply

Job Details

Full-time
$24 - $25 an hour
1 day ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Live chat
Microsoft Excel
Texting/chatbox tools
Team supervision
Managing teams in a customer support role
Phone communication
Incident report management
Incident Escalation
High school diploma or GED
Supervising experience
Leading team collaboration initiatives
Productivity software
Client interaction via phone calls

Full Job Description

Overview

The role of Consumer Care Coordinator will handle escalated inquiries, coordinate incident responses, and ensure high-quality service delivery via phone, email, and chat. This role plays a key part in supporting customers, retail partners, and internal teams through various communication channels.

Schedule:

Monday to Friday, 8:00 AM – 5:00 PM.
Working in an office located in Plano, TX (NOT a remote opportunity)

RD2026

Key Responsibilities

Respond to customer, retail, and internal inquiries regarding rentals, products, and support issues via phone, email, and chat.
Assist Consumer Care team with complex contacts that include, but are not limited to escalated consumers, Better Business Bureau inquiries, and Attorney General Letters that require technical product expertise. Accept escalated contacts from the service team, and place outbound calls to consumers regarding specific product information
Liaise with stakeholders to update/revise information published online and in the Knowledge Base as product and procedure updates are made.
Deliver empathetic, professional, and efficient customer service.
Coordinate and manage the resolution of carpet cleaning incidents with internal teams and external partners including the consumer, operations and legal partners.
Respond to customer feedback through email and social media platforms.
Handle call escalations and assist in resolving conflicts with professionalism.
Accurately document all interactions using multiple computer systems and tools.
Provide troubleshooting support to field and corporate teams.
Stay up to date with evolving policies, procedures, and service goals.
Lead by example and assist in the training and development of customer care team members.

Requirements:

Previous experience as a team lead or supervisor in a customer service or call center environment.
Excellent verbal and written communication skills across phone, email, and chat platforms.
Strong multitasking abilities; comfortable using multiple systems simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Skilled in incident escalation, resolution tracking, and documentation.
Ability to adapt quickly in a fast-paced, ever-changing environment.

Education:

High School Diploma or GED (required).

What We Offer:

Paid training
Excellent health plans (medical, dental, vision) with lots of options that fit your lifestyle after 30 days and first of the month.
401k Matching after 90 days
Paid time off vacation and medical
Casual dress and work environment
Education Reimbursement

We are proud to be an equal opportunity employer. Rug Doctor’s success begins and ends with our associates. We offer outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic Call Center Team.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Rug Doctor jobs

Consumer Care Coordinator

Area Service Representative #317

Area Service Representative #411

Shipping/Rec Clerk B

Repair Center Technician - Gilbert, AZ #943

Consumer Care Coordinator

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