Top 322 SOS Technical Jobs

Senior TRICARE Support Executive
International SOS —San Antonio, TX
- Microsoft Outlook
- Computer literacy
- Mid-level
Technical Support Controller
JetBlue Airways Corporation —Long Island City, NY
- From $118,000 a year
- Microsoft Word
- Microsoft Excel
- OSHA
- Employee stock purchase plan
- Disability insurance
Technical Program Manager IV
Oceaneering —Hanover, MD
- $118,600 - $177,800 a year
- Full-time
- Analysis skills
- Travel
- Senior level
- Paid parental leave
- Health insurance
Drug & Alcohol Technician
International SOS —Anchorage, AK
- Full-time
- Up to 50% travel
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
Technical Manager
SOSi —Reston, VA
- $120,371 - $235,927 a year
- Weekends as needed
- Hybrid work
- Office
- Administrative experience
- Analysis skills
Quick Apply
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Technical Project Manager
HSK Technologies —Piscataway, NJ
- Email
- Computer Science
- Mid-level
- Continuous improvement
Head of Provider Operations, TRICARE Oversees Program
International SOS —San Antonio, TX
- English
- Master's degree
- Analysis skills
System of Systems (SoS) Integration Lead
RTI International —Durham, NC
- $140,000 - $180,000 a year
- Full-time
- Computer Science
- Bachelor of Science
- 8 years
- Paid parental leave
- Disability insurance
Open Source Intelligence Investigator
SOSi —Reston, VA
- $102,414 - $157,560 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- 11+ years
- Office
Quick Apply
CCAF Academic Advisor
SOS Personnel —Las Vegas, NV
- $37.18 an hour
- Full-time
- Background check
- English
- Mid-level
- Tuition reimbursement
Quick Apply
Integrated Program Technical Lead
Moog Inc. —Buffalo, NY
- $120,000 - $180,000 a year
- Full-time
- Remote
- Data analysis skills
- Research
- Continuous improvement
- Health savings account
- Employee stock purchase plan
14d
Laboratory Technician
GAP SOLUTIONS INC —Rockville, MD
- $30 - $34 an hour
- Email
- Microsoft Outlook
- Mid-level
- Analysis skills
Quick Apply
End User Support Technician
International SOS —San Antonio, TX
- On call
- 7 years
- Bachelor of Science
- Microsoft Office
AWS Engineer
Fustis LLC —Merrimack, NH
- $65 - $70 a year
- 7 years
- System design
- SQL
Quick Apply
Project Coordinator
Pacifico Energy Group —Dallas, TX
- Full-time
- 5 years
- Databases
- Administrative experience
Quick Apply
Technical Advisor and Systems Engineer – Objective Force Design and Warfighting Architectures
The Aerospace Corporation —Crystal City, VA
- $117,300 - $226,900 a year
- Full-time
- Engineering
- System design
- Bachelor's degree
- Paid holidays
- Relocation assistance
IT Support Specialist
International SOS —Houston, TX
- Full-time
- 5 years
- HIPAA
- English
Interpretation Dispatch Coordinator
Lexikeet LLC —Remote
- $18 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Flexible schedule
2d
Supervisor/Senior Records Analyst
SGI Global, LLC —Washington, DC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply

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Senior TRICARE Support Executive

International SOS -
San Antonio, TX

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Job Details

Qualifications

Computer operation
Microsoft Outlook
Phone communication
Spreadsheets
Client inquiry handling
In-person customer service
Customer engagement
Desktop applications
Team motivation (leadership skill)
Technical Proficiency
Data analysis software

Full Job Description

Essential Job Duties and Responsibilities:

The Senior TSE position is responsible for the accurate BSC Payment Processing & Reconciliation in coordination with external sub-contractors. This shift-based role involves handling BSC Payment/Finance calls and performing finance reconciliation including payment reconciliation, cash applications, and issue resolution. The position requires strong Excel proficiency, previous Enrollments experience, and the ability to maintain quality standards while adhering to company policies and procedures.

Responding to inbound calls or contact from our beneficiaries based around the world, either current or former members of the US military and their families, who want to access medical services.

This is a shift-based role with fixed schedules (based on business needs)

Inbound Calls: Handle BSC Payment/Finance calls, including payment completion, research, and resolution, ensuring quality standards.
Finance Reconciliation: Perform finance reconciliation and related non-phone tasks.
Payment Reconciliation: Reconcile internal payment logs with financial system reports.
Cash Applications: Timely processing of check, wire, ACH, and credit card payments.
Monthly Reconciliation Tasks: Complete tasks such as Auto Pay, Disenrollment, Unapplied Payments, Not Paid, Rejected, Suspended, No Match, Declines, Chargebacks, Returns, Batch, Allotment Deductions, Payment Transfers, and reconciliation within a team environment. Chargent project initiative will continue to evolve these report processes.
Issue Resolution: Collaborate with supervisors and contractors to resolve cash application issues, including refunds for overpayments or duplicate payments.
Reporting: Create internal correspondence summary reports.
Subject Matter Support: Assist in complex and escalated enrolment cases.
Quality and Quantity Standards: Maintain specific standards consistently.
Policy Adherence: Follow company policies and procedures at all times.
Training Support: Mentor new staff during their training program upon request.
Service Recovery: Comply with established service recovery protocols.
Meetings and Training: Attend and participate in staff meetings and educational offerings.

Additional Duties: Perform any other reasonable duties as requested by team leader and manager

Required Skills and Knowledge

Essential:

Excel Proficiency: Strong knowledge and expertise in Excel, including creating spreadsheets, applying formulas, adding pivot tables, and analyzing data. This role requires someone highly comfortable with Excel.
Personal Attributes: Mature, bright, personable, open-minded, and proactive.
Creativity: Ability to develop new processes independently without needing encouragement.
Quality and Quantity Standards: Maintain specific standards consistently.
Communication: Ability to provide clear and concise written updates in English.
Technical Skills: Proficient in web browsing and Microsoft Office (Outlook, Word, and basic Excel).
Data Analysis: Skilled in using Excel for sorting, filtering, and analyzing data and reports.
Professionalism: Maintain a professional environment through individual dress, workspace, and personal demeanor.
Planning and Organization: Capable of planning and preparing for future events, formulating clear and structured action plans, prioritizing tasks effectively, and setting realistic expectations.
Interpersonal Skills: Use appropriate interpersonal styles to inspire, guide, and work with others, adapt style and approach, motivate action in others, and facilitate change.

Description:

Required Competencies:

Delivering Results & Meeting Customer Expectations:
- Listens to and understands customer needs.
- Seeks ways to resolve specific customer questions.
- Sets high standards for quality and quantity.
- Works systematically, methodically, and in an organized manner.
- Owns issues until fully resolved to meet customer needs.
Following Instructions & Procedures:
- Adheres to procedures and policies.
- Keeps to schedule and is punctual for work and meetings.
- Demonstrates reliability and commitment to the organization.
- Complies with legal obligations and safety requirements.
Coping with Pressures & Setbacks:
- Works productively in a pressurized environment.
- Shows emotional resilience during difficult situations.
- Balances work and personal life demands.
- Maintains a positive and healthy outlook at work.
- Uses feedback for learning and improvement.
Working with People:
- Shows interest in and understanding of others.
- Adapts to the team and builds team spirit.
- Recognizes and rewards the contributions of others.
- Listens, consults, and communicates proactively.
- Supports and cares for colleagues.
Communicating Effectively:
- Communicates clearly and in an organized manner.
- Ensures others understand the message.
- Promptly seeks guidance when needed with assigned tasks.

Required Work Experience:

Customer Service Experience: In-person or phone-based customer service experience, or equivalent military experience.
Enrollment Experience: Prior experience in enrollment is essential.

Required Qualifications:

Excel Proficiency: Strong knowledge and proficiency in Excel, including creating spreadsheets, applying formulas, adding pivot tables, and analyzing data. This role is Excel-intensive and requires someone highly comfortable with the program.
Security Clearance: This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate the clearance process.
Typing Skills: Proficient in typing.
Computer Applications: Proficient in basic computer applications (Microsoft Suite, web browsing).
Education: Preferably educated to high school level or equivalent.
Finance Reconciliation: A proven history in finance reconciliation is preferred.

Required Languages:

English: Proficient in oral and written English.
Spanish: Ability to speak, read, and write in Spanish is preferred.
Bilingual: Proficiency in any other language is preferred.

Travel/Rotation/Other Requirements:

Shift-Based Role: This is a shift-based role with fixed schedules based on business needs.

Apply Now

Refine Your Search

SOS Technical jobs

Senior TRICARE Support Executive

Technical Support Controller

Technical Program Manager IV

Drug & Alcohol Technician

Technical Manager

Digital Tech Support Analyst

Technical Project Manager

Head of Provider Operations, TRICARE Oversees Program

System of Systems (SoS) Integration Lead

Open Source Intelligence Investigator

CCAF Academic Advisor

Integrated Program Technical Lead

Laboratory Technician

End User Support Technician

AWS Engineer

Project Coordinator

Technical Advisor and Systems Engineer – Objective Force Design and Warfighting Architectures

IT Support Specialist

Interpretation Dispatch Coordinator

Supervisor/Senior Records Analyst

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