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Technical Account Manager

Cable Tech, INC.
Remote

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Job Details

$130,000 - $170,000 a year

Benefits

Parental leave

Qualifications

Managing customer accounts
Customer communication
Data visualization software proficiency
Data Integration (Data management)
Customer relationship building
Client onboarding
Go
Requirements design
Project management experience in technology
Triage
Providing information to customers
Account development
English
Mid-level
Incident Escalation
Tableau
SQL
Managing clients in a customer support role
Collaboration with product development teams
Continuous improvement
Task prioritization
Requirements analysis
Issue tracking
Customer engagement
Customer relationship management
Requirements management
Technical customer support solution
Organizational skills
Data-driven problem-solving
System requirements definition

Full Job Description

About Cable

What we’re building

Today, financial institutions have notoriously ineffective tools and processes. For example, the largest banks spend >$1bn every year on people and technology to stop financial crime but the UN estimates they catch <1% of money laundering, whilst also being fined $4bn/year for failing to comply with anti-financial crime regulation. Consumers often feel the pain of ineffective financial crime controls when they are denied access to certain accounts or services due to risk appetite limitations or bad controls, or their accounts or funds are blocked.

A fundamental reason why banks and fintechs are ineffective today is that, for a lot of their key tools and processes, there is no way to measure their effectiveness. And measuring effectiveness is not only the first step to understanding, improving and evidencing effectiveness, it is also a regulatory requirement for financial crime controls.

At Cable, we are building “the” tool for Compliance Officers, automating the testing and assurance across a variety of regulatory areas. This is a hugely underserved market, and one that is ripe for disruption.

The Role

Technical Account Managers work cross-functionally to support Cable’s most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help Banks deliver more value internally and with their FinTech programs, optimize technical operations on their teams, and accelerate their growth.

You will play a critical role before and after the sale closes, working closely with customers through onboarding, scoping, technical troubleshooting and ensuring they have a clear, actionable plan to get the most value from Cable’s platform.

What you’ll be working on

Onboarding & Project Scoping: Take ownership of the post-sale onboarding process, including scoping customer needs, defining project timelines, setting expectations, and ensuring a smooth transition from sales to the customer success team. This will include coordinating with customers on specific goals, integrations, and use cases for Cable’s platform
Issue Management: Monitor, triage and escalate issues across multiple customers and interpret issues and potential business impact to prioritize and form effective solutions to overcome them
Providing data-driven insights: Weave product usage data, market insights and customer goals to tell compelling stories through strategic business reviews and to anticipate our customers’ needs
Requirement Analysis: Work with customers to understand their control testing needs, identify their data sources, choose the best integration methods and communicate these to our implementation engineers
Exceptional Project Management: Own the end-to-end onboarding process for new customers and expansions. Establish and deliver high standards of execution and take action to resolve our customers’ blockers and minimize time to value
Outstanding Communication and Teamwork: Work closely with our engineering and customer success teams to continuously improve the onboarding experience for our customers

You could be a great fit if some of the following are true

Strong product sense and energized by the challenge of solving difficult user related problems in SaaS
Ability to lead complex integration conversations in a highly consultative and proactive manner
You are highly proficient in using SQL for data analysis. Experience with dbt, Go and BigQuery is very nice to have
You understand the key drivers of usage and how to analyze data; you’re comfortable using SQL, Lightdash or Tableau to query and visualize data
Ideal experience with tools like Postman
Strong technical troubleshooting skills and is comfortable interfacing with technical teams
A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
You have worked closely with engineering teams, and understand how to rapidly translate customer feedback, requirements and ideas into new, testable features
Familiarity with APIs and able to explain API concepts to Cable’s most technical customers
Strong written and verbal communication skills in English
You have exceptional organization and project management skills
You have lots of experience with, and enjoy, speaking with customers

Who we are

Cable operates with a high-performance, nimble team where every team member has significant impact and ownership. We believe in hiring exceptional talent and giving them the autonomy to drive meaningful results.

Our founding team has hands-on experience leading financial crime teams and has seen firsthand the lack of tools and technology needed to conduct effective oversight of regulatory controls. Our team have worked in leading fintechs and startups and have experience building scalable infrastructure and beloved products from the ground up.

We are backed by some of the best venture capitalists and angel investors, including Stage 2, Jump Capital and CRV.

Our Operating System

This is extremely important to us and we take it very seriously. If you love the sound of it, then we love the sound of you!

How we work

We are a hybrid company with team members distributed across North America with an HQ in San Francisco. Our collaborative culture is built around flexible work arrangements that prioritize results over location.

Travel Requirements:

Quarterly team meetups for strategic planning and team building
Periodic customer meetings (as needed for implementations, relationship building, and key account management)
Estimated travel frequency: 5-10 times per year

Benefits

Salary: $130,000-$170,000 annually

25 days holiday + birthday + public holidays

$50 per month to spend on health and wellbeing

$1000 per year to spend on learning and development

$750 per year on a working from home set up

Generous parental leave

Equal Opportunity Employer Information

Cable is an equal opportunity employer and we value diversity, equity and inclusion.

Research has shown that women are less likely than men to apply for a role if they do not have experience in 100% of the areas mentioned in a job description. Please note that the list above is indicative, not exhaustive. We encourage you to apply even if you don't have experience in all areas mentioned but believe you can excel in this role.

We actively seek a diverse applicant pool and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

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About Cable

What we’re building

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You could be a great fit if some of the following are true

Who we are

Our Operating System

How we work

Benefits

Equal Opportunity Employer Information

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