ProviderTrust Summary
ProviderTrust was founded in 2010 with a mission to create safer healthcare for everyone through OIG and state Medicaid exclusion monitoring. Today, the organization has developed the industry’s most accurate dataset for ongoing exclusion monitoring and primary source verification, serving the nation’s top health systems, payers, and healthcare organizations. Our solutions monitor employees, vendors, provider networks, licenses, credentials, and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations, or suspensions. With a team of 100+ employees, our Nashville-based company has consistently been recognized as one of the Best Places to Work by Modern Healthcare, Inc. Magazine, and the Nashville Business Journal. To learn more, visit [providertrust.com]
The Primary Source Partnerships Manager serves as the strategic liaison between ProviderTrust and state licensing boards, agencies, and regulatory partners. This individual is the human face of ProviderTrust’s board relationship program: responsible for the conversations, negotiations, and partnerships that only a trusted person can build.
This role operates in a modern, AI-augmented workflow. Research, outreach drafting, agreement tracking, and pipeline monitoring are supported by AI tools, freeing this individual to concentrate on what AI cannot do: building genuine trust with regulatory officials, reading the room in a difficult negotiation, and making the judgment calls that determine whether a challenging board becomes a cooperative one.
The ideal candidate combines diplomatic skill and operational precision with the curiosity and comfort to work effectively alongside AI tools: directing them, critically evaluating their outputs, and applying human judgment where it matters most.
Key Accountabilities
Strategic Outreach & Relationship Management
- Build and maintain trusted relationships with executive directors, data governance officers, legal teams, and technical staff at state licensing boards and regulatory agencies.
- Represent ProviderTrust’s mission of patient safety, compliance integrity, and responsible data use as the primary reason for partnership, not merely a data access request.
- Lead initial outreach conversations with challenging boards, guided by AI-generated board dossiers and personalized draft communications prepared in advance.
- Conduct the follow-up calls, in-person meetings, and escalation conversations that determine whether a blocked or unresponsive board moves toward cooperation.
- Serve as the primary relationship owner and standing point of contact for all board communications.
AI-Assisted Intelligence & Outreach Workflow
This accountability reflects the AI-augmented nature of the role and distinguishes this position from a traditional government relations function.
- Direct AI tools to produce Board Intelligence Dossiers for each target source, reviewing and validating the research before acting on it.
- Critically evaluate AI-generated outreach drafts, personalizing them with tone, context, and relationship knowledge that only a human possesses before any communication is sent.
- Work with AI-assisted pipeline monitoring to proactively identify upcoming board relationship needs tied to the sales pipeline, and acting on those alerts early.
- Use AI-supported post-call note structuring to maintain a clean, up-to-date board profile in Confluence after each engagement, rather than maintaining records manually.
- Recognize the limits of AI-generated research: verify contact information and board details independently when accuracy is critical before acting on them.
Data Agreements & Access Governance
- Lead negotiations to develop, renew, and maintain data-sharing agreements (DSAs), memorandums of understanding (MOUs), and other formal access arrangements.
- Partner with ProviderTrust Legal to ensure all agreements align with state requirements, terms of use, and compliance standards.
- Maintain an organized repository of all active agreements, renewal dates, and board-specific stipulations, surfacing renewals and action items via AI-assisted tracking.
- Track and communicate progress toward comprehensive formalized agreement coverage across all primary sources.
- Collaborate with Compliance and Data Governance to ensure agreements reflect ProviderTrust’s internal policies for data privacy, storage, and security.
- Serve as the point of contact for board inquiries regarding terms of use, data licensing, and agreement obligations.
Technical Collaboration & Data Access
- Coordinate with IT and engineering teams at each board to explore API access, bulk data transfers, and secure portal arrangements as alternatives to web scraping.
- Translate technical specifications from board engineering staff into actionable integration plans for ProviderTrust’s Data Engineering team.
- Follow up on API and data-sharing leads identified through AI research, pursuing unpublicized options that boards may not advertise but are open to discussing.
- Collaborate with Product and Data Operations to implement efficient, compliant data integrations once agreements are in place.
Cross-Functional & Pipeline Collaboration
- Partner with the Sales team to anticipate board data needs tied to upcoming client opportunities, acting on AI-generated pipeline alerts before urgency sets in.
- Alert the Director of Monitoring Operations to pipeline-related sources that will likely require early relationship or agreement development.
- Collaborate with Compliance, Legal, and Product teams to prioritize negotiations and access improvements that align with business strategy.
Government & Legal Coordination
- Act as the liaison to external lobbyists, legal experts, and policy advisors when additional support is needed for complex or restricted data access challenges.
- Work with AI-prepared FOIA research briefings and draft request letters, reviewing them for accuracy before submission or handoff to legal counsel.
- Support ProviderTrust’s participation in industry groups and state-level initiatives advocating for consistent, secure, and accessible data-sharing standards.
Tracking & Reporting
- Maintain detailed, structured records of board contacts, outreach activities, agreement statuses, and key milestones, primarily through AI-assisted post-call documentation.
- Produce regular leadership updates on relationship health, agreement progress, and upcoming renewals, drawing from AI-generated status summaries.
- Track KPIs tied to agreement coverage, access reliability, and time-to-integration metrics.
Qualifications
Required
- 3+ years of experience in government relations, public sector partnerships, regulatory affairs, or data-sharing program management — preferably in healthcare, compliance, or technology.
- Proven ability to build trust and navigate complex, bureaucratic organizations at the relationship level, not just the transactional one.
- Demonstrated experience drafting, negotiating, or managing data-sharing agreements, MOUs, or interagency data partnerships.
- Technical fluency sufficient to engage with IT teams about API access, bulk data options, and system integration methods and then to translate those discussions for internal engineering teams.
- Excellent communication and documentation skills; able to produce clear written summaries of complex negotiations and relationship status.
- Comfort directing AI tools and critically evaluating their outputs, including identifying when AI-generated research requires human verification before being acted upon.
- Persistent and diplomatic approach; able to maintain a long-term relationship posture even with unresponsive or adversarial sources.
Preferred
- Direct experience working with state licensing boards or healthcare regulatory bodies.
- Knowledge of public records law (e.g., FOIA) and data governance frameworks.
- Familiarity with APIs, data automation, and secure data exchange practices.
- Experience using AI tools (such as Claude, Gemini, or similar) in a professional research or drafting workflow.
- Bachelor’s degree in Public Administration, Political Science, Communications, Information Systems, or a related field (Master’s preferred).
What It's Like to Work Here
At ProviderTrust, we recognize that experience is built in many ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinion and embrace unique perspectives. We desire an environment that allows all team members to bring their whole selves to work unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.
To be great at ProviderTrust, we find our team members have these things in common:
- Gain energy from working in a fast-paced, creative environment
- Decision-making that employs a blend of data-driven insights and intuition
- Ability to multitask and handle multiple projects concurrently
- Resilience and positivity, able to address setbacks and bounce back quickly
- Resourcefulness, discovering creative ways to get things done
- Joy in making an immediate and positive impact
- Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
- Hybrid schedule: 3 days in office
- 16-week paid primary caregiver with a 2-week phase-back leave policy
- 4-week paid secondary caregiver leave policy
- Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
- Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
- Unlimited PTO, 11 paid holidays, and a flexible work schedule
- Internal professional growth, development, and mobility
- Daily all-company morning huddles to sync up across the business
- In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations!
- Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
- Fitness stipend, wellness program, and cell phone reimbursement
- Modern Healthcare Best Places to Work (2021-2026)
- The Tennessean Top Work Places (2022-2026)
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Nashville, TN 37203
