JOB DESCRIPTION
Competitive Energy Service (CES) is currently seeking a full-time and energetic associate to join our dynamic Energy Services Advisors (ESA) team. The ESA will be responsible for assisting with all aspects of the client advisory and management process, with opportunity for growth through new business development.
At CES, our “product” is providing information, analysis, data, insight, intelligence, and recommendations to help our clients make informed and better decisions than they could not have done on their own. ESA is the resource that our clients trust, respect and rely on to anticipate, recommend, and implement strategic plans that are in the best interests of their goals and financial interests. Within our company, ESA works to guide and manage deliverables on behalf of our clients in collaboration with the Pricing, Analytics, and Consulting departments.
WHAT TO EXPECT
As a member of the ESA team, you will learn about virtually every aspect of energy markets, energy efficiency, utility infrastructure, sustainability, renewable energy sources, contracting, customer management, communications, and energy strategy. You will learn from some of the greatest and smartest minds in the energy space. You will learn in a real-world setting through work with an established client base.
As an Energy Services Advisor, your primary job function is to maintain CES’ existing client base by providing the high level of service that the company is known for and lives by, including following through and communicating with clients on deliverables. In addition to maintaining existing clients, the ESA team is tasked with helping to grow our business. Business growth comes from adding additional revenue from existing customers and from business development activities including networking, participation in sales campaigns, and direct sales outreach. CES continues to grow our business through leveraging existing clients and relationships as well as cultivating new relationships. CES has one of the greatest value propositions in our space. ESA is responsible for telling our story and delivering our value message.
The compensation plan for this position includes a competitive base salary in combination with a commission that is based on account retention and new client expansion.
ABOUT COMPETITIVE ENERGY SERVICES
Simply put, CES enables clients to achieve their energy and sustainability goals. This has been our purpose, our reason for being in business, for the past 24 years. We are independent energy experts, and our identity is inextricably tied to three pillars: our independence, our market expertise, and our unwavering focus on being a long-term trusted partner to our clients.
CES provides a broad variety of strategic energy management services for clients across the United States and Atlantic Canada. Today, we are proud to work on behalf of more than 800 customers across 16 states and provinces. CES’ integrated, innovative, and customized services help clients maximize savings and manage risks in the rapidly changing energy sector. CES serves its local, national, and international clients from its headquarters in Portland, ME.
CES is committed to providing value to its customers and to its people. Our company culture promotes employee longevity, growth, and success. The guiding principle at CES has always been to hire smart, capable people who have the technical expertise to understand energy markets, the ability to manage, process, and use data to serve our clients, and who embody the belief that they will succeed when our customers succeed.
RESPONSIBILITIES OF ENERGY SERVICES ADVISOR
The Energy Services Advisor is responsible for providing exceptional service to clients and prospective clients. This spirit extends to communications with peers within the company and to our vendor/supplier partners. Responsibilities may include managing and expanding a portfolio of clients ranging from small electricity consumers to consulting customers with complex energy and sustainability needs. ESA’s job is to understand energy markets and our clients’ needs and challenges and manage all aspects of delivering our “product” to help clients fulfill their needs in an efficient manner. The ESA team is required to work closely with CES Pricing, Analytics, and Consulting teams to provide client deliverables. Other responsibilities include:
- Manage a portfolio of client energy supply contracts and cyclical renewals.
- Ability to meet and manage client expectations, assigned workload, and any new business development goals.
- Utilize Client Relationship Management (CRM) tool to maintain, track and prioritize leads, opportunities and contacts while ensuring data accuracy.
- Understand all services provided by CES to ensure that our clients are receiving full value from CES.
- Support, manage, and steward consulting and procurement client accounts by responding to calls, email inquiries, and questions related to the energy market.
- Organize and lead client communications and meetings in person or via email, phone, or virtual meeting.
- Prepare for, attend, and lead client meetings, formulate client presentations, provide necessary analysis for client deliverables to include commodity analyses and recommendations, client budgets, variance analysis and other custom reports.
- Resolves client issues by developing and presenting solutions and recommendations.
- Stay abreast of competition and changes and fluctuations in energy markets by reading publications, energy news sites, and attending and participation in weekly CES market update calls.
- Contributes to the ESA Team by participating in group initiatives and helping to accomplish group objectives.
- Work with CES Marketing to implement and realize traditional and online lead generation campaign initiatives – e.g., targeted email campaigns, social media relationship-building activities, and telephone outreach.
- Cultivate and manage current leads and prospective sales opportunities by attending trade shows, participating in speaking engagements, leveraging existing relationships to help generate referrals, attending industry events, and identifying RFP opportunities that match CES service offerings and support business growth.
REQUIREMENTS
- A team member with a passion for learning and interest in the energy sector, who strives to meet our clients’ needs, at every turn, always seeking a resolution which fosters favorable, long-term relationships.
- Enthusiasm and motivation for prospecting, meeting sales goals, negotiating, customer service, and building client relationships.
- Ability to work independently, manage time effectively, be self-motivated, prioritize work assignments, and shift work efforts based on the needs of the department or business goals.
- Self-confidence and strong in-person, telephone, and written communication skills.
- Attention to detail and organization and one who excels at being proactive and follow through.
- Approaches work with creativity and ingenuity with regard to solving problems.
- Strong PC skills required, including use of standard MS Office applications.
- Must be able to travel inside New England.
- Bachelor’s Degree.
LOCATION
This position is hybrid. The CES office is located in Portland ME and working at least one day in the office will be encouraged (but not required). In-person customer and internal meetings will be required 2—4 days per month or on an as needed basis.
TO APPLY
Please send cover letter and resume in PDF format to Nina Callanan, Managing Director of Communications & Human Relations at [email protected]
CES is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Work Location: Hybrid remote in Portland, ME 04101
