Top 29181 Scheduling Analyst Jobs

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Senior Product Analyst Contact Center

HCA Healthcare -
Nashville, TN

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Job Details

Full-time

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Family leave
Work from home
401(k) matching
Loan assistance
Life insurance

Qualifications

5 years
Mid-level
Analysis skills
Organizational skills
Communication skills

Full Job Description

This position is located on site at the HCA Capital View Building located at 1100 Dr MLK Jr Blvd, Nashville, TN 37203.

After a period of time this position can become a hybrid - 2 days work from home

Do you want to join an organization that invests in you as a Senior Product Analyst? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Senior Genesys Product Analyst is responsible for supporting CSO and our Genesys CX platform. The primary function of this role is to serve as a product subject matter expert, and liaison between CSO and business partners in support of revenue our Genesys CX platform. A background and operational experience in Contact Center and Healthcare Contact Center technologies is desirable but not required. Success in this position also includes building strong working relationships with business partners, project teams, and other Parallon and HCA teams.

In this role you will:

Supports the efforts in all matters related to the Genesys CX Platform.
Elicits and documents business, user, functional and non-functional requirements
Analyzes current or potential business processes and reviews existing information systems to identify opportunities for improvement
Designs and implements reports, maps/flowcharts, and screen layouts to improve business processes and workflow
Supports operational applications within the business and other IT areas by providing status and recommending solutions • Assist management in prioritization of work efforts/tasks and ensuring risks/issues are communicated appropriately
Identifies impact to other solutions or projects, and works with other Business Analysts, Product Analysts and/or stakeholders to identify options and recommendations
Provides operational support (Tier 2) for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with CSS and development
Possess excellent communication and presentation skills
Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs
Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives
Facilitate the definition and analysis of business needs and requirements for new and/or enhanced products, services, or optimized business processes
Coordinates and assists in prioritizing new enhancement requests through user story reviews
Assist with QA and User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance
Assists the QA team in creating Test Cases to ensure that all scenarios/requirements are covered
Manage changes to the solution requirements, assessing the impact of requirement changes, and ensuring appropriate approval of those changes

Qualifications:

5 + years of related experience
Bachelors degree preferred
Full understanding of the Software Development Lifecycle
Experience working in an agile environment
Experience working both independently and in a team-oriented/collaborative environment
Experience modeling business processes using industry recognized notations
Contact Center experience
Excellent communication skills, including the ability to communicate at multiple levels of the organization
Strong analytical & problem solving skills

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PAR-AFHP

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