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Senior Manager, New Verticals - In Store Intelligence Strategy & Operations

DoorDash USA -
New York, NY

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Job Details

$170,000 - $250,000 a year

Benefits

Paid parental leave
Parental leave

Qualifications

AI models
Master's degree in business administration
Operational analysis
Pricing
Data systems development
Machine learning/AI-based analysis
Computer vision
Tooling
AI integration
Bachelor of Science
Bachelor's degree in business
Operations transformation
Inventory accuracy improvements
Managing data teams
Improving operational efficiency
SQL
Launching new business lines
Collaboration with product development teams
Machine intelligence
Bachelor's degree in engineering
Developing strategic business plans
Leading team collaboration initiatives
Data-driven problem-solving
Project execution
Product strategy
Implementation of strategic initiatives
Senior level
Business
Master of Business Administration
2 years

Full Job Description

About the Team

New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery.

Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketplace. We do this by identifying efficiencies, building product tooling, and launching operational processes at scale. You will own metrics, pull operational and product levers, and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.

About the Role

You'll own the operational engine behind DoorDash's ground truth AI platform — responsible for building and scaling the technology that collects in-store data across tens of thousands of physical store locations and translating that data into measurable improvements in inventory accuracy, Dasher pick time, and customer selection. This means everything from designing the systems that capture real-time shelf data, to defining how that data flows into downstream product experiences for customers, Dashers, and merchant partners.

You'll lead high-impact initiatives from concept to execution — defining strategy, building roadmaps, partnering cross-functionally across product, engineering, and ML, and using data to continuously optimize outcomes. This is a highly visible role with direct impact on customer experience, operational efficiency, and business growth. Success requires strong ownership, comfort with ambiguity, and the ability to translate complex, multi-stakeholder tradeoffs into clear decisions and action.

This role will directly manage a team and report into a Director on our Strategy & Operations team. We operate in a hybrid model and are looking for someone based in New York as the majority of our team is here. We spend time working together in-office and remotely.

You're excited about this opportunity because you will…

Build. You'll have your fingerprints all over DoorDash's next big business. You'll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
Strategize. From first principles, you'll develop the optimal strategy for best serving our customers.
Analyze. You'll assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate. You'll work with a cross-functional team, including product, engineering, ML, design, and operations, and lead your own pod to build this new line of business for DoorDash.
Scale. Take a nascent platform to the majority of DoorDash's non-restaurant GMV — managing the complexity of thousands of stores, multiple data sources, and a multi-modal ML stack.
Own a platform, not a project. The ground truth platform powers inventory accuracy, customer selection, Dasher pick time, catalog, and pricing. You'll shape what gets built and how it scales across the organization.
Operate at the frontier of physical-digital AI. Work at the intersection of computer vision, in-store logistics, artificial intelligence and marketplace health — a genuinely novel problem space.

We're excited about you because…

You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you.
You're unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
You're analytical. You let data win arguments, and you're comfortable pulling your own data in SQL or modeling in Excel.
You're technical. You have experience owning metrics with complex, multi-input attribution; comfort partnering with ML and engineering on technical tradeoffs; prior experience in marketplace ops, fulfillment, or data-intensive platform environments a plus.
You have 8+ years of experience. You've succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
You are a leader. You have 2+ years of experience managing high-performing teams.
You have completed your BS/BA Degree, ideally a business or engineering focused concentration. An MBA is a plus!

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

Scout Manager jobs

Senior Manager, New Verticals - In Store Intelligence Strategy & Operations

Vice President and General Manager, Scouting America Outfitters

Product Manager - Scout

Senior Manager, Customer Experience

Licensed Salon Manager

Territory Manager

Operational Excellence Manager

Weekend Education Specialist I

Licensed Salon Manager

Restaurant Manager

District Manager/ Community Program Leader

Key Account Project Engineer USA

Senior AI Engineer - Customer Agent

Application Specialist

Field Marketing Manager

Manager in Training (MIT)

Nonprofit Area Manager (District Executive)

Account Manager

Member Experience Manager

Landscape Fert/Chem Technician

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About the Team

About the Role

You're excited about this opportunity because you will…

We're excited about you because…

About DoorDash

Our Commitment to Diversity and Inclusion

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