Top 2139 Script Supervisor Jobs

Telesales and Recovery Manager
MetroPlusHealth —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- 5 years
- Mid-level
- Administrative experience
Quick Apply
12d
Assistant Project Manager
E034 - NATIONAL RESEARCH AND POLLING GROUP —Remote
- $15 an hour
- Part-time
- Remote
- Mid-level
- High school diploma or GED
- Budgeting
Quick Apply
Hosting Manager
Avava —Remote
- $40,000 a year
- Full-time
- Remote
- English
- Mid-level
- Team management
Quick Apply
2d
Assistant Leads Manager
Common Sense Events Inc. —Remote
- From $20 an hour
- Part-time
- Remote
- Mid-level
- Organizational skills
- Communication skills
- Paid time off
Quick Apply
7d
Script Planning & Evaluation Manager - TikTok Short Drama
TikTok —Los Angeles, CA
- $88,920 - $209,380 a year
- English
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Supervisor, Customer Support
Western Digital —Irvine, CA
- $61,200 - $81,600 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Travel
- Health savings account
- AD&D insurance
Quick Apply
Help Desk Lead/Manager
PingWind —Remote
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Project Manager - Curriculum Design and Development Lead
Artemis Arc —Remote
- Full-time
- 5 years
- Master's degree
- US work authorization
Partner Operations Manager
Lemnis —Remote
- $73,000 - $104,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply
6d
Manager, Corporate Communications
Graebel Companies Inc. —Remote
- $90,000 - $105,000 a year
- Remote
- Marketing
- Continuous improvement
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
8d
Business Affairs Manager
Evolve Media Group, LLC —Remote
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Organizational skills
- Paid parental leave
- Health insurance
Contact Center Supervisor
Leader Communications Inc —Raleigh, NC
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Content Manager
Armoire Style, Inc. —Remote
- $30 - $50 an hour
- Mid-level
- 3 years
- Organizational skills
Data Manager
BRS —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
- Profit sharing
- Paid holidays
8d
Real Estate Acquisitions Manager
Asset Ops —Remote
- $54,875.88 - $66,087.09 a year
- Contract
- Remote
- Management
- Sales
- Mid-level
Quick Apply
9d
Associate Project Manager
Suvoda —Philadelphia, PA
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
14d
Communications Manager
Current —Aventura, FL
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Supervisor Expanse Trainer
Work from Home —Nashville, TN
- Full-time
- 3 years
- Travel
- In-person
Quick Apply
13d
Project Manager- Curriculum Design and Development Lead
Zeiders Enterprises, Inc. —Remote
- Remote
- Background check
- Military
- Writing skills
Manager, Platform Enablement
TrueML —Remote
- $115,000 - $140,000 a year
- Full-time
- Remote
- Spanish
- SQL
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply

I want to receive the latest job alert for Script Supervisor

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Telesales and Recovery Manager

MetroPlusHealth -
New York, NY

Quick Apply

Job Details

$130,000 - $142,074 a year
12 days ago

Qualifications

Sales team management
Administrative experience
Data-driven problem-solving
Sales leadership
Telemarketing
Delegation
Data analysis software

Full Job Description

Position Overview

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Under the direction of the Chief Growth Officer, the Telesales and Recovery Manager will be primarily responsible for the oversight and monitoring of the daily sales and retention activities of all Telesales Sales Representatives (TSRs) and Recovery Unit Enrollment Sales Representatives (RU ESRs) within the Sales Department. The Telesales and Recovery Manager will work collaboratively with the Senior Directors, Regional Sales Directors as well as other MetroPlusHealth department heads to ensure enrollment and retention of potential and existing members into one of the various lines of business. The Telesales & Recovery Manager will also serve as a liaison to external and internal customers.

Scope of Role & Responsibilities

Manages and oversees the daily operations of the Telesales and Recovery (Retention) Team
Assigning tasks, assignments and projects to team members relating to new member acquisition and existing member retention such as online booking, newborn outreach, disenrollment outreach, document collection and premium payment collection, etc.
Develops sales scripts and other communication related documents to ensure standardization and compliance
Establishes target and goals to achieve KPIs related to sales expectations.
Measures and monitors KPI’s such as inbound/outbound calls, call waiting and abandonment times, document collection, premium payment collection, renewals, etc., and analyzes production data to drive performance.
Prepares monthly and annual performance reports.
Provides product/service information by answering questions, offering assistance and by addressing complex customer complaints or escalated sales calls.
Ensures the accuracy and quality of enrollment applications submitted by Telesales Representatives (TSR) and the Recovery Unit Enrollment Sales Representative (RU ESR), which includes detailed analysis and correction of submitted work, coaching and feedback aimed at improving the process.
Responsible for effective developmental coaching and counseling to employees, both verbal and written.
Performs in-person audits and Silent Observations to ensure consistent adherence to established policies, procedures, and best practices. This includes evaluating the enrollment interactions among TSRs, RU ESRs, and prospective clients to identify training needs, uncover challenges, and drive continuous process improvement.
Motivates and supports TSRs and RU ESRs through feedback on quality of work, job performance and productivity goals, and by maintaining open communication.
Keeps up-to-date with industry trends and product knowledge and disseminates information to the Telesales and Recovery Team
Design outreach strategies that build trust with internal and external customers/stakeholders.
Attends, coordinates and executes Sales Department and staff meetings held to disseminate general information and departmental updates, conducts weekly team meetings to address strategies in new enrollment and retention efforts.
Recommend changes for process improvement.
Responsible for timely entry of work schedule into the Sales Department Scheduler program and adjusting coverage to ensure operational efficiency during peak call volume hours and for the review and timely submission of TSR’s and RU ESR’s timesheets.
Assists in hiring and onboarding new employees.
Develop onboarding and ongoing training programs in collaboration with Training and Development Department.
Coordinate acquisition of resources to ensure availability of tools needed by the Team to efficiently execute their function.
Collaborates with Sales Leadership and cross-functional teams (Marketing, IT, Training & Development) to ensure efficient operational workflows and alignment with promotional campaigns, training initiatives, and technical solutions.
Ability to work on weekends
Performs other related duties as assigned by the Chief Growth Officer.

Required Education, Training & Professional Experience

Bachelor’s Degree required; and
5 years of supervisory experience in sales, preferably in Managed Care; and
5 years of administrative experience and background; or
A satisfactory equivalent combination of education, training, and experience.
General knowledge of policies and programs utilized in the operation of a Telesales Team, ability to assimilate and analyze data, to recommend action based on analytical findings, and to assist in the solution of complex problems
Familiarity with quality assurance and data analysis software

Required Licensure and/or Certification

Must complete and pass the NY State of Health approved CAC training program and become certified. Must complete all required annual CAC recertification.

Professional Competencies

Integrity and Trust
Customer Focus
Business Acumen
Functional/Technical skills, including familiarity with quality assurance and data analysis software
Written/Oral Communication
Excellent Phone Etiquette
Organizational Skills and Attention to Detail
Negotiation and Problem-Solving Skills
Sales Leadership and Coaching
Strategic Thinking and Decision-making
Excellent verbal, written presentation and organizational skills are necessary.

Quick Apply

Refine Your Search

Script Supervisor jobs

Telesales and Recovery Manager

Assistant Project Manager

Hosting Manager

Assistant Leads Manager

Script Planning & Evaluation Manager - TikTok Short Drama

Supervisor, Customer Support

Help Desk Lead/Manager

Project Manager - Curriculum Design and Development Lead

Partner Operations Manager

Manager, Corporate Communications

Business Affairs Manager

Contact Center Supervisor

Content Manager

Data Manager

Real Estate Acquisitions Manager

Associate Project Manager

Communications Manager

Supervisor Expanse Trainer

Project Manager- Curriculum Design and Development Lead

Manager, Platform Enablement

I want to receive the latest job alert for Script Supervisor

Related Searches

Explore jobs in more locations

Empower. Unite. Care.

Job Seeker Tools

Employer Tools

Browse

Stay Connected