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Remote Medical Call Center Representative (Bilingual)

American Health Connection Inc -
Remote

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Job Details

Full-time
From $17 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Bilingual
Foreign language proficiency
Computer operation
Phone answering
Medical documentation
Electronic health records (EHR) management
Phone communication
Medical office experience
HIPAA
Medical scheduling
High school diploma or GED
EMR/EHR
Medical records
Healthcare privacy protection
Desktop applications
MFA
Productivity software
Managing patient records
Technical Proficiency
Client interaction via phone calls

Full Job Description

Remote Bilingual Fluent Speaking Patient Services Representatives

Immediate job openings for Remote Bilingual Fluent Speaking Patient Services Representatives (PSR) at American Health Connection! Our jobs are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! You will serve as the first point of contact for patients seeking medical assistance, providing exceptional patient services using EMR/EHR systems. Your bilingual speaking skills, combined with your medical terminology knowledge, will help bridge language barriers and ensure patients receive the care and support they need. Visit us at www.AmericanHealthConnection.com

FULL-TIME DAY SHIFTS AVAILABLE:
Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $17.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three. This is a remote job, but you’ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for on-boarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes).

We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.
Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.
Fluency in English and at least one additional language; strong multilingual communication skills are essential.
Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and proper phone etiquette to create a positive patient caller experience.
Must have a sense of urgency in assisting patients.
We require a private, noise-free, HIPAA-compliant space at home.
High school diploma or equivalent.
Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.

Computer equipment not required until after receiving the offer letter. Candidates may use Chromebook, laptop, or Macbook during the interview process.

***Computer Requirements: Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.
Computer Type: Mini, Full Tower, All-in-One
Operating System: Windows 11; Mac OSX Monterey or newer
Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
Memory (RAM): 8GB or higher
***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
Input Device: A proper non-mechanical USB wired keyboard and mouse are required
***Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
Internet Provider Type: Cable Internet or Starlink Satellite connection
Computer Internet Connection: Wired Ethernet connection
Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
Consistent and reliable internet service is required.
***Webcam Requirements: A functional built‐in or external webcam is required
***Cellular Phone: A cellular phone is required for software two‐factor authentication.

Must reside in the continental United States. Military Partnership

Pay: From $17.00 per hour

Benefits:

401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
List Electronic Medical Records software you have experience using.
List the medical specialties you have experience in (Primary Care, Urology, etc)
When was the last time (month and year) you scheduled patient medical appointments?
Are you bilingual? Other than English, which languages do you speak?

Education:

High school or equivalent (Required)

Experience:

Medical office: 2 years (Preferred)

Work Location: Remote

Quick Apply

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