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Recovery Engagement Coordinator

The Second Wind
Queens, NY

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Job Details

Full-time
$25 - $30 an hour
9 days ago

Benefits

Health insurance
Paid time off

Qualifications

Client rapport building
Resident rapport building
Relationship management
Patient interaction

Full Job Description

Recovery Engagement Coordinator
Schedule: Full-Time | In-Person | Covering Two Locations in Queens

Help residents take the first step toward support.

Second Wind is seeking a compassionate, outgoing, and relationship-driven Resident Recovery Engagement Coordinator to support our Substance Use Disorder (SUD) program within assisted living facilities. This role covers two locations in Queens and is ideal for someone who is personable, empathetic, and comfortable building trust with residents in order to encourage participation in services that can improve their health, well-being, and quality of life.

The Resident Recovery Engagement Coordinator will serve as a key connection point between residents and the Second Wind care team across both locations. This individual will help residents understand the program, encourage them to meet with clinicians and peer staff, and support ongoing engagement with services.

Who We Are
Second Wind is a community-focused organization committed to helping individuals overcome substance use challenges and rebuild their lives. We provide compassionate, collaborative, and recovery-focused support through a multidisciplinary team that values dignity, respect, and meaningful resident relationships.

Job Summary
As a Resident Recovery Engagement Coordinator, you will build relationships with residents across two assisted living facilities in Queens and help increase awareness, participation, and engagement in the Second Wind program. This role is not clinical, but it is highly interpersonal and mission-driven. Success in this position requires warmth, professionalism, persistence, and the ability to connect with residents in a respectful and encouraging way, while comfortably managing time and priorities across both sites.

Key Responsibilities

Build positive, trusting relationships with residents across both assisted living facilities
Educate residents about the Second Wind program and its benefits in a clear, compassionate, and approachable manner
Encourage residents to enroll in the program and participate in services
Motivate residents to attend appointments with clinicians and engage with peer staff
Conduct regular resident outreach and follow-up to maintain interest and participation at each location
Help identify residents who may benefit from services and connect them with the appropriate team members
Collaborate closely with clinicians, peer advocates, facility staff, and leadership at both sites to support resident engagement goals
Manage time effectively to ensure consistent presence and coverage across both locations
Track outreach efforts, resident interest, and enrollment activity
Maintain accurate and timely documentation of interactions and referrals
Represent Second Wind in a professional, friendly, and resident-centered manner at all times

Qualifications & Requirements

Experience working with older adults, behavioral health, substance use, or healthcare settings is a plus
Bilingual in English and Spanish preferred
Strong interpersonal and communication skills
Natural ability to connect with others and build trust
Compassionate, confident, and professional presence
Ability to encourage participation without being overly aggressive or "salesy"
Strong organizational skills and ability to follow up consistently
Comfortable working independently and as part of a collaborative team
Ability to travel reliably between two locations in Queens
Experience in resident engagement, community outreach, patient relations, admissions, case management support, hospitality, social services, or a related field preferred

Preferred Characteristics

Warm, approachable, and emotionally intelligent
Persuasive in a respectful and ethical way
Patient, persistent, and resilient
Able to handle sensitive conversations with discretion and empathy
Comfortable spending significant time on the floor interacting with residents at both locations

Compensation & Benefits

Medical Health benefits
Paid Time Off: Vacation, sick days, and holidays
Supportive and team-oriented work culture
Professional development and growth opportunities

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Refine Your Search

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