Top 4184 Securities Trading Jobs

Complaint Analyst
Bakkt —Remote
- Full-time
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- Background check
- Pass drug screening
- Analysis skills
Quick Apply
Engineer III - EDI
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Lead Identity Access Management (IAM) Engineer/Architect
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Specialist, Corporate Governance
Financial Industry Regulatory Authority, Inc. —Washington, DC
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Lab Technician I
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Senior Gulf Physical Gas Trader
Uniper —Houston, TX
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Investment Specialist
SkyCrest Financial Group —Columbus, OH
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7d
Production and Warehouse Worker
North Bay Trading Co. —Brule, WI
- From $15 an hour
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- Driver's License
- Health savings account
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Financial Advisor
Midwestern Securities Trading Company, LLC —Janesville, WI
- $50,000 - $70,000 a year
- Full-time
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- Mid-level
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- Health savings account
- Disability insurance
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Wealth Management Operations Analyst (Hybrid)
NFP Corp —Denver, CO
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
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- Paid holidays
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CardVault by Tom Brady Palo Alto- Store Manager
CVTB LLC —Palo Alto, CA
- $60,000 - $85,000 a year
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Director, Software Engineering (Electronic Trading)
Fidelity Investments —Westlake, TX
- $126,000 - $255,000 a year
- Weekends as needed
- Computer Science
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Senior Crude Trader
Eni —Houston, TX
- Online Application
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- Analysis skills
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Head of Digital Asset Operating Platform – Blockchain-Enabled Operations
Fidelity Investments —Jersey City, NJ
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- Full-time
- Oracle
- 11+ years
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Ballroom Dance Instructor
Arthur Murray Dance Center —Manchester, NH
- Part-time
- Sales
- Customer service
- School
- Paid training
- Health insurance
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Director, Software Engineering (Electronic Trading)
Fidelity Investments —Jersey City, NJ
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- Weekends as needed
- Computer Science
- 5 years
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Certified Reformer Pilates Instructor
Selformer —Brooklyn, NY
- $45 - $70 an hour
- Part-time
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- Anatomy knowledge
- No background check
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Relationship Manager , Funds
ICICI Bank New York —Sunnyvale, CA
- Full-time
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Relationship Manager , Funds
ICICI Bank New York —Manhattan, NY
- Full-time
- Bachelor's degree
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- In-person
- Health insurance
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Portfolio Manager - Financial Services
ASPIRIANT LLC —Austin, TX
- Hybrid work
- 6 years
- Office
- Finance
- Health insurance
- 401(k) matching
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Complaint Analyst

Bakkt -
Remote

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Job Details

Full-time

Qualifications

Financial services customer support
Reporting and dashboarding tools
Managing clients in a customer support role
Customer support

Full Job Description

Powering the next generation of global finance

About Us

Founded in 2018, Bakkt, Inc. is a regulated financial technology company building infrastructure for the future of finance. Bakkt's platform serves financial institutions, fintechs, and consumer finance products — providing the compliance, security, and scale required to deliver trusted financial services at a global level. Through its core business pillars, Bakkt powers institutional-grade trading capabilities, AI-enabled programmable finance, and cross-border payment infrastructure.

Position Summary

Complaint Analyst sought for end-to-end customer complaint management within a growing Neobank. Core function involves investigating complaints, identifying root cause, supporting regulatory reporting, and ensuring fair, compliant customer outcomes in collaboration with the Complaint Manager, BPO partners, and cross-functional teams.

Key Responsibilities

Intake & Case Management: Log, validate, and categorize all incoming complaints (support, social media, executive, and regulatory agencies like CFPB). Prioritize cases based on risk, impact, and SLA.
Investigation & Resolution: Conduct detailed investigations for L1 and L2 support cases (reviewing transaction history and support notes), coordinating resolution development with internal/BPO teams. Escalate complex or high-risk matters.
Root Cause Analysis: Identify systemic drivers (product issues, process gaps, CX breakdowns), track recurring issues, and partner with Operations, Product, and Engineering for improvements.
Reporting & Documentation: Prepare regulatory reports, internal dashboards, and audit documentation in adherence to Reg E, UDAAP, and CFPB requirements. Ensure all complaint records are complete, accurate, and audit-ready.
Data Analysis: Analyze complaint data to identify trends by category, product, or channel, informing process and customer experience enhancements.
Governance & Process: Participate in governance cadence, including Weekly Complaint Operations Reviews, to drive continuous improvement.

Qualifications

Required Experience: 5+ years in customer support, complaints, or operations analysis (financial services/fintech required). Location: US Remote (ideally EST).
Skills: Strong analytical, investigative, and documentation skills. Ability to interpret policies. Experience with case management and data analysis tools (Excel, dashboards).
Preferred Qualifications: Familiarity with regulatory complaint processes (CFPB), fraud/disputes/payment operations, BPO/vendor environments, and compliance/risk functions.

Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. Must successfully pass a post-offer background check and drug screen.

California Candidate Privacy Notice
Before submitting your application, please review Bakkt's California Candidate Privacy Notice and Notice at Collection, which explains how Bakkt collects, uses, retains, and discloses applicant and candidate personal information during the recruiting process. The notice is available here: https://bakkt.com/candidate-privacy/

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Refine Your Search

Securities Trading jobs

Complaint Analyst

Engineer III - EDI

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Specialist, Corporate Governance

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Investment Specialist

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Head of Digital Asset Operating Platform – Blockchain-Enabled Operations

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