Top 1737 Senior CSR Jobs

Senior VP Client Delivery (m/f/d) in Austin, TX or remote US
KNIME AG —Austin, TX
- Remote
- Bachelor's degree
- Recruiting
- Contracts
- Flexible schedule
Senior Manager, Preferred
Zillow.com —Remote
- $147,400 - $247,800 a year
- Full-time
- 7 years
- Recruiting
- Fair chance
Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Senior Director of Customer Service
Advanced Ground Systems Engineering —Cincinnati, OH
- $150,000 - $190,000 a year
- Full-time
- Customer service
- Office
- Finance
- Paid holidays
- Health insurance
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Senior Client Service Associate
R. Kent Harris & Associates, LTD —Englewood, CO
- $69,798 - $90,614 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Health insurance
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Senior Customer Service Representative
Trelleborg Pipe Seals Milford —Milford, NH
- $55,000 - $75,000 a year
- 8 hour shift
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Senior Customer Service Representative
MASS PRECISION INC —San Jose, CA
- $85,000 - $100,000 a year
- Full-time
- Oracle
- Microsoft Outlook
- Mid-level
Senior Account Manager (Customer Support)- Jasper, IN
Kimball International —Jasper, IN
- Office
- Analysis skills
- Conflict management
Senior Client Relationship Associate
Vaco by Highspring —Boston, MA
- $29 an hour
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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1d
Manager Client Services
Home Instead Senior Care —Lake Worth, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- 5 years
- Office
- Paid time off
- Employee assistance program
Quick Apply
Senior Manager, Insurance Services
First Technology Federal Credit Union —Hillsboro, OR
- $99,621 - $114,618 a year
- Email
- 6 years
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
Senior / Lead Customer Service Representative
Slice Merchant Services —Holmdel, NJ
- $20 - $25 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Senior Support Specialist
Broadway Equipment Company —Minneapolis, MN
- $25 - $28 an hour
- Full-time
- US work authorization
- In-person
- Mechanical knowledge
- Health savings account
- Paid holidays
Quick Apply
Sr Director of Client Services
Lyra Technology Group —Daytona Beach, FL
- $110,000 - $125,000 a year
- Azure
- 5 years
- HIPAA
Quick Apply
Sr. Customer Service Representative-Bilingual
Advance Esthetic, LLC —Fort Lauderdale, FL
- $16 - $18 an hour
- Full-time
- Bilingual
- CRM software
- Background check
- Health insurance
- Dental insurance
Quick Apply
Senior Client Service Associate
Advisor Staff Connection —Rancho Santa Fe, CA
- $65,000 - $85,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Senior Client Support Specialist
One Community Bank —Adams, WI
- Full-time
- Mid-level
- Organizational skills
- In-person
- Disability insurance
- Health insurance
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12d
Senior Consultant, Consulting
Forvis Mazars —Dallas, TX
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
Quick Apply
VP of Client Success
Pyxl —Remote
- $130,000 - $170,000 a year
- Full-time
- 18 years or older
- Senior level
- Under 1 year
- Health savings account
- Health insurance
Quick Apply
Senior Client Service Associate
BolyːWelch —Portland, OR
- $70,000 - $80,000 a year
- Hybrid work
- Mid-level
- 3 years
- Financial services
- Disability insurance
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Senior VP Client Delivery (m/f/d) in Austin, TX or remote US

KNIME AG
Austin, TX

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Job Details

Benefits

Flexible schedule

Qualifications

Managing technical support teams
Customer relationship building
Customer retention strategy
IT management
Managing teams in a customer support role
Contract management experience in technology
Global team management
Managing clients in a customer support role
Profit & loss
Bachelor's degree
SaaS platforms
Customer support ticket management
Achieving business development revenue targets
Contracts
Experience with SaaS (as product category for technical sales engineers)
International corporation experience
SaaS
Financial acumen
Ticketing system technical support
Senior leadership

Full Job Description

Mission

Ensure every signed contract translates into realized client value by leading a world-class post-sales organization across Customer Success, Professional Services, and Support - driving seamless implementation, strategic adoption, retention, and measurable outcomes globally.

Role Overview

As Senior VP Client Delivery, you provide strategic leadership for the Customer Success, Professional Services, and Technical Support functions globally. Reporting to the Executive VP of Revenue, you own the full post-sale customer lifecycle - bridging the gap between sales and long-term success, and partnering closely with Sales, Partners, and Product to ensure customers realize measurable value and the company achieves its Net Revenue Retention (NRR) targets.

Responsibilities

Lead the Customer Success team in driving deep platform adoption, long-term value realization, and renewals across the global customer base.
Own the global strategy for renewals and expansion to consistently drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Establish health scoring, early warning systems, and proactive intervention playbooks to reduce churn risk.
Build a scalable, segmented CS model - high-touch for strategic/key accounts and tech-touch for SMB/Mid-Market.
Direct the Professional Services organization for efficient implementation and rapid time-to-value across new and existing clients.
Develop implementation methodologies, project frameworks, and a library of repeatable delivery assets and accelerators.
Drive PS revenue, utilization, and margin performance with strong project governance, risk management, and escalation protocols.
Oversee the global Technical Support function, ensuring timely, high-quality problem-solving and industry-leading support ratings.
Define and enforce SLAs, CSAT targets, and resolution benchmarks across all tiers and channels.
Implement support tooling, AI-assisted workflows, self-service resources, and knowledge programs to improve efficiency and deflect low-complexity tickets.
Recruit, develop, and retain leaders and individual contributors across all three functions, fostering a unified Client Delivery culture and clear career paths.
Collaborate with Sales to decrease ramp time, increase win rates, and align on renewal strategy and expansion pipeline.
Partner with Product to surface customer feedback and close the loop on product gaps; engage the VP Solutions on implementation scoping and pre-sales commitments.
Maintain executive-level dashboards tracking NRR, CSAT, time-to-value, ticket volume/resolution, and utilization.
Oversee the technology stack supporting delivery teams (CSP, ticketing, PSA, knowledge management).
Report regularly to the executive team and board on customer health, retention performance, and delivery capacity.

Requirements

15+ years in post-sale customer-facing roles, with 5+ years leading multiple delivery functions (CSM, Professional Services, Support) at VP level or above in a global SaaS or enterprise technology environment.
Proven track record owning NRR/GRR targets of $50M+ and driving measurable improvements in retention, expansion, and time-to-value.
Demonstrated ability to scale international teams across North America, EMEA, and APAC and manage complex P&L responsibilities for service delivery, including PS as a revenue-generating function.
Strong record partnering with Sales to optimize win rates and streamline the transition from contract to implementation.
Deep understanding of SaaS customer lifecycle economics — CAC payback, LTV, NRR, GRR, and churn drivers.
Proficiency with CS platforms, ticketing systems (Zendesk, Salesforce Service Cloud), and PSA tools.
Strong commercial acumen with experience negotiating renewals and managing C-suite escalations; able to balance operational rigor with genuine customer empathy.
Bachelor's degree required; MBA or equivalent advanced degree preferred.

Leveling

This is a senior executive leadership position reporting directly to the Executive VP of Revenue.

What Success Looks Like

Gross and Net Revenue Retention targets are consistently exceeded through proactive engagement and strategic renewals.
Time to value for new clients is significantly reduced through streamlined implementation and adoption playbooks.
Customer support ratings remain consistently high, reflecting a culture of excellence in technical problem-solving.
Sales efficiency is improved by decreasing ramp times and increasing win rates through better post-sales alignment.

What we offer

Impact & Ownership: Lead a critical pillar of a global pioneer in Data Science and AI, with the autonomy to shape the future of our client delivery strategy.
Purpose-Driven Work: Help organizations worldwide turn complex data into actionable insights using our open and intuitive platform.
Global Culture: Join a diverse, international team of 30+ nationalities that values transparency, low-ego collaboration, and "quiet excellence."
Flexibility: Flexible working hours and a setup that supports collaboration across time zones.
Comprehensive Support: Benefits designed to support your well-being and professional growth, both in and beyond the workplace.

About us

KNIME is a leading AI platform that enables organisations to make sense of their data through intuitive, scalable, and collaborative data science. We empower data professionals and business users alike to build, deploy, and manage AI and data workflows that drive better decisions. Hundreds of global enterprises use the KNIME platform including Citi, Bosch and P&G.

KNIME is an equal opportunity employer. We’re all about providing opportunities for different perspectives to come together, where everyone feels included no matter their background.

Apply Now

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Senior CSR jobs

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