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Senior Vice President, Client Delivery

Ventra Health, Inc. -
Remote

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Job Details

Full-time

Benefits

Referral program

Qualifications

Bachelor's degree
Client management
Stakeholder relationship building
Senior leadership

Full Job Description

About Us:

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!
- As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.
Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary:

The Senior Vice President, Client Delivery is responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations. This role ensures delivery of “white glove” service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results.
This executive leader owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes aligned with Ventra Health’s strategic objectives.

Essential Functions and Tasks:

Client Leadership & Strategy

Provide leadership and strategy for Client Success and Revenue Cycle operations for RP
Establish and maintain senior-level relationships with key clients; serve as trusted advisor
Ensure delivery of best-in-class service and client satisfaction across all engagements
Lead client retention and growth strategies, including expansion within existing accounts
Partner with Growth teams to support new business development and client acquisition
Oversee successful onboarding and implementation of new clients

Operational Excellence & Revenue Cycle Management

Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management
Drive operational performance through KPIs, benchmarking, and continuous improvement
Ensure optimization of workflows, policies, and best practices across service delivery
Monitor financial and operational trends; proactively identify risks and opportunities
Own action plans for performance gaps, including client escalations and service line watchlists
Provide executive oversight for system enhancements and technology enablement

Financial Performance & Analytics

Own performance of key financial metrics including collections, AR health, and productivity
Leverage data and analytics to drive decision-making and operational improvements
Deliver executive-level reporting and insights to senior leadership
Ensure alignment to enterprise financial goals and client contractual expectations

People Leadership & Organizational Effectiveness

Build, lead, and develop a high-performing, globally distributed team
Drive a culture of accountability, performance, and continuous development
Oversee talent strategy including hiring, coaching, succession planning, and engagement
Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery
Lead offshore partnerships and ensure productivity and performance alignment

Cross-Functional Leadership

Partner closely with Enterprise Service Delivery to ensure seamless execution
Act as a key contributor to enterprise strategic planning
Promote alignment across departments to drive end-to-end client outcomes

Education and Experience Requirements:

Bachelor’s Degree in Healthcare Administration, Business Administration, or related field required
Master’s Degree preferred
10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services
Demonstrated experience leading large, complex teams and client portfolios
Strong background in healthcare, RCM, or payer/provider environments

Knowledge, Skills, and Abilities:

Deep expertise in revenue cycle operations, metrics, and healthcare billing practices
Strong financial acumen and data-driven decision-making capabilities
Proven ability to lead operations and drive performance outcomes
Executive presence with strong communication and relationship management skills
Ability to influence across all levels of the organization and with external stakeholders
Strategic thinker with strong problem-solving and continuous improvement mindset
Experience managing global teams
Advanced proficiency in reporting, analytics, and business tools
Ability to read, understand, and apply state/federal laws, regulations, and policies.
Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
Ability to remain flexible and work within a collaborative and fast paced environment.
Basic use of computer, telephone, internet, copier, fax, and scanner.
Basic touch 10 key skills.
Basic Math skills.
Understand and comply with company policies and procedures.
Strong oral, written, and interpersonal communication skills.
Strong time management and organizational skills.
Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.

Compensation:

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health:

Equal Employment Opportunity (Applicable only in the US)
Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies
Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment
Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates
Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.
To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [email protected] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

Statement of Accessibility
Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

Other: IND1

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