Top 15 Senior Client Liason Jobs

Account Manager
DCL Logistics —Ontario, CA
- $70,000 - $75,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
4d
Home Care Community Liason
Comfort Keepers —Carrollton, TX
- $40,000 - $70,000 a year
- Weekends as needed
- Background check
- Mid-level
- Travel
- Paid time off
10d
Client Account Manager - Ontario
DCL Logistics —Ontario, CA
- $70,000 - $75,000 a year
- Microsoft Excel
- Bachelor of Science
- Mid-level
Quick Apply
3d
Management
Capitol Solutions Group —Texas
- Part-time
- Construction site
- Inventory management
- Office
Community Liason
SYNERGY HomeCare —Houston, TX
- Full-time
- Mid-level
- Home Health
- Computer skills
- Paid time off
Quick Apply
14d
Business Development, Community Liason and Care Coordinator
Comfort Keepers —Carrollton, TX
- $16 - $18 an hour
- Part-time
- Hybrid work
- Skilled nursing facility
- Hospital
- Physical & Rehabilitation Medicine
- Mileage reimbursement
Collections Manager
Loews Customer Engagement Center and Distribution Services —Franklin, TN
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Spanish Speaking Community Liason
1st Choice Homecare and Infusion Service Inc —Smithfield, NC
- $15 - $20 an hour
- Part-time
- Spanish
- In-person
- Communication skills
Quick Apply
Portfolio Manager
East West Bank —Los Angeles, CA
- $75,000 - $150,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Loan repayment program
- Opportunities for advancement
Care Liason
Fleet Landing —Atlantic Beach, FL
- Marketing
- Customer service
- Physical & Rehabilitation Medicine
- Paid time off
- 401(k) matching
Quick Apply
3d
Specialized Lending - Senior Specialist
OceanFirst Bank —Toms River, NJ
- Computer literacy
- Research
- Office
- Tuition reimbursement
- Employee discount
Dental Treatment Coordinator-Moffat
Northwest Colorado Health —Steamboat Springs, CO
- $19.27 - $28.91 an hour
- Full-time
- CPR Certification
- Dental office
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
14d

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Account Manager

DCL Logistics -
Ontario, CA

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Microsoft PowerPoint
Microsoft Word
Managing customer accounts
Microsoft Excel
Customer service
ERP systems
Logistics
3PL
Microsoft Office
Managing clients in a customer support role
Presentation skills
Client services experience
Microsoft Teams
Account management experience

Full Job Description

JOB SUMMARY: The Account Manager is responsible for supporting the account management team to help in client relationships and at times manage your own account base. You will be assisting all the related details, including setting up new items in our software system, statements of work, project plans and product/promotion launches. You will closely align with the customer service managers with the day-to-day demands of client support.

DUTIES AND RESPONSIBILITIES:

· Support DCL’s Account Management Team to be an effective liaison to support operational programs at DCL.

· Work as part of a unit within Customer Support

· Seek out new/potential business opportunities with customers.

· Help make decisions on raw material procurement quantities and submit purchasing requisitions to Purchasing

· Administer a variety of system entry steps necessary to support DCL processes
and client objectives

· Interface with clients via email and phone

· Escalate concerns appropriately to account manager for their attention

· Participate in meetings with clients and account managers weekly to ensure
expectations, initiatives and needs are being met and exceeded.

· Consistently deliver a high level of customer satisfaction to maximize customer
perception and retention

· Act as an advisor, project manager, and brand ambassador for clients, ensuring a high quality experience for their respective customers. Build, improve and maintain strong, long lasting client relationships.

· Coordinate with operations on scheduling of order shipments and production work, prioritizing clients’ needs by balancing their expectations with those of DCL’s operations schedules.

· Meet with clients weekly to ensure their expectations, initiatives and needs are being met and exceeded.

· Liason between Client Services and the internal Operations team, collaborating cross functionally across all departments – Receiving, Production, RMA, IT, Order Pick/Pack, Shipping, and Sales. Initiate and lead internal meetings. Independently navigate internal process to deliver successful outcomes based on client expectations with little management oversight.

· Evaluate a clients’ overall operational program, such as SKU and order characteristics, and make efficiency, cost and technology recommendations [lick and stick, bundles, order drop times, API vs XML, IT network order flow design]

· Brainstorm and strategize with clients to identify problems with their overall program and projects and to come up with ideas on how to succeed with their program and future projects.

· Recommend and make purchasing decisions (quantity and cost) for the client when it comes to labels, boxes, branded boxes, and other raw materials

· Evaluate and determine customer pricing and credits based on client retention and business impact

· Actively seek new revenue opportunities in each clients’ program such as new omni-channel opportunities and value-added programs.

· Consistently deliver a high level of customer satisfaction to maximize customer perception and retention

· Perform other job responsibilities, as necessary and/or assigned

SKILLS, ABILITIES, AND PHYSICAL REQUIREMENTS:

· Experience working in a customer facing/ account service role

· Outstanding interpersonal, written, and verbal communication skills

· Ability to prioritize and handle multiple tasks, independent projects simultaneously and in a timely/efficient manner

· Prolonged periods of sitting at a desk and working on a computer.

· Must be able to lift/push/pull up to 40 pounds at times.

· Ability to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION AND EXPERIENCE:

· Minimum two (2) years’ experience/background in a customer facing service/support role

· Experience presenting in front of teams and senior level management

· BA/BS Degree or equivalent experience preferred.

· ERP experience preferred

· Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred

· Strong Microsoft Office Applications Skills (PowerPoint, Word, and Excel)

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Experience:

Account management: 3 years (Required)
Client services: 3 years (Required)
Logistics: 2 years (Preferred)
3PL: 2 years (Preferred)

Ability to Commute:

Ontario, CA 91761 (Required)

Ability to Relocate:

Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

Senior Client Liason jobs

Account Manager

Home Care Community Liason

Client Account Manager - Ontario

Management

Community Liason

Business Development, Community Liason and Care Coordinator

Collections Manager

Spanish Speaking Community Liason

Portfolio Manager

Care Liason

Specialized Lending - Senior Specialist

Dental Treatment Coordinator-Moffat

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