Top 12107 Senior Helpdesk Analyst Jobs

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BlueSprig —Keller, TX
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Senior Quantitative Analyst - AI Trainer
DataAnnotation —Berkeley Heights, NJ
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IT Manager / Senior IT Manager (based on experience)
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Hybrid Senior Board Certified Behavior Analyst/ BCBA/ BCaBA
BlueSprig —Kingwood, TX
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Senior Cost Analyst
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Enterprise Imaging Analyst III (Senior), Information Technology, Full-Time, Days, PACS/CPACS experience, hybrid

MarinHealth Medical Center -
San Rafael, CA

Quick Apply

Job Details

Full-time
$54.32 - $81.48 an hour

Qualifications

Data storage
Data analysis reporting
IT system monitoring
Software implementation
Software development life cycle management
Enterprise solutions implementation
Databases
IT experience within healthcare
Risk management
Leading team collaboration initiatives
Cross-functional team management
Cross-functional communication
System performance monitoring

Full Job Description

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Company:

Marin General Hospital dba MarinHealth Medical Center

Compensation Range:

$54.32 - $81.48

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

Job Description Summary:

The Enterprise Imaging Analyst III (Senior) is a senior, hands-on technical and informatics leader responsible for the planning, implementation, optimization, and operational support of enterprise imaging systems in a hospital environment. This role provides advanced expertise in PACS, CPACS, enterprise imaging platforms, and imaging informatics, ensuring imaging systems are stable, secure, and aligned with clinical workflows.

Working with a high degree of independence, this role leads moderate- to high-complexity initiatives end-to-end, serves as a primary point of accountability for imaging system changes, and partners closely with clinical, operational, and IT stakeholders. Within a small, highly specialized team, the Senior Enterprise Imaging Analyst balances technical execution, informatics expertise, and operational leadership, escalating enterprise-level risks and architectural decisions to the Principal Analyst as appropriate.

Job Requirements, Prerequisites and Essential Functions:

Job Requirements, Prerequisites and Essential Functions

Minimum Qualifications
Education

Bachelor’s degree in a technical, healthcare, or informatics-related field or an equivalent combination of education and experience (required)

Experience

Six (6) or more years of progressively responsible experience in Enterprise Imaging, PACS, CPACS, imaging applications, or imaging informatics
Demonstrated leadership of at least two (2) major imaging system implementations or upgrades (required)
Demonstrated experience with imaging informatics, reporting, and data analysis (required)
Experience supporting or leading Epic-related imaging or clinical system upgrades (preferred)

Core Competencies & Skills
Technical & Informatics Expertise

Advanced knowledge of PACS, enterprise imaging platforms, imaging workflows, and imaging informatics
Strong understanding of Epic applications and healthcare clinical systems
Working knowledge of servers, storage, databases, monitoring tools, and job scheduling systems
Knowledge of SDLC, change management, and release management best practices

Leadership & Execution

Ability to independently lead technical initiatives in a small, high-accountability team
Proven ability to manage competing priorities and deliver work from planning through execution
Strong problem-solving skills with the ability to assess risk, troubleshoot issues, and design solutions

Communication & Collaboration

Strong written and verbal communication skills with the ability to translate technical concepts into clinical and operational language
Demonstrated ability to collaborate effectively with clinicians, vendors, and cross-functional IT partners
High level of professionalism, accountability, and credibility with clinical and operational leaders

Essential Functions
Enterprise Imaging Leadership

Lead imaging system upgrades, migrations, and implementations, including planning, build, testing, training coordination, go-live, and stabilization
Serve as implementation lead for assigned imaging platforms, coordinating vendors, IT teams, and clinical stakeholders
Own assigned imaging applications and workflows, including optimization, lifecycle management, and operational readiness

Imaging Informatics & Clinical Support

Provide imaging informatics expertise, data analysis, and workflow support to clinical and operational partners
Support workflow optimization across Radiology, Cardiology, and other image-producing departments
Translate clinical and operational needs into technical requirements and configuration decisions

Application Support & Operations

Provide Tier 2 application support for imaging systems, including participation in 24/7 on-call rotations as required
Proactively monitor system performance and stability; diagnose and resolve complex issues
Implement system changes using documented SDLC and change management processes
Identify and lead opportunities to improve system reliability, performance, and usability

Cross-IT Collaboration

Partner with Infrastructure, Network, Security, Integration, Reporting, Desktop, and Help Desk teams
Ensure imaging systems meet availability, disaster recovery, and cybersecurity requirements
Ensure seamless integration between imaging platforms, Epic, and other clinical systems

Leadership & Mentorship

Provide technical leadership and guidance to junior analysts
Mentor team members in workflow documentation, system configuration, and support best practices
Act as a trusted subject matter expert influencing decisions across clinical and IT teams

Analysis, Documentation & Communication

Maintain clear documentation for implementations, upgrades, and enhancements (scope, risks, timelines, dependencies)
Lead and facilitate cross-functional meetings, document decisions and action items
Research complex issues and present solution options with risk, impact, and trade-off analysis

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or [email protected].

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standards—Communication, Accountability, Respect, Excellence, Safety—which foster a healing, trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

Quick Apply

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