Top 989 Senior Helpdesk Support Jobs

Dispatcher
Courser Employment Services LLC —Remote
- Full-time
- High school diploma or GED
- Organizational skills
- Associate's degree
- Paid parental leave
- Paid holidays
Helpdesk Engineer – Windows / Microsoft 365
Vichara —New York, NY
- $40 an hour
- Full-time
- Microsoft Outlook
- English
- Mid-level
Quick Apply
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
IT Helpdesk Technician
Prime Communications —Sugar Land, TX
- Office
- Organizational skills
- Communication skills
Quick Apply
Remote Technical Support Specialist
Qureos Inc —New York, NY
- $22 - $35 an hour
- Full-time
- Remote
- Mid-level
- Windows
- Communication skills
6d
EPIC EHR Helpdesk Shift Lead - REMOTE
Software Technology Inc —Remote
- Contract
- Remote
- Mentoring
- Senior level
Quick Apply
Helpdesk Assistant (Fulltime)
Two95 International Inc. —Cherry Hill, NJ
- Full-time
- Entry level
Quick Apply
Desktop Support
Atomic Machines —Emeryville, CA
- $60 - $75 an hour
- Google Workspace
- Computer Science
- Mid-level
Quick Apply
11d
Issue Resolution Specialist / Account Coordinator Hybrid
Sunitna River LLC —Remote
- Full-time
- Remote
- English
- Mid-level
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
TIER 2 HELPDESK TECHNICIAN
Techlocity —Indianapolis, IN
- $27.25 - $30.00 an hour
- Full-time
- Mid-level
- 3 years
- AWS
- Paid holidays
- Health insurance
Quick Apply
Director of Accounts - Digital/Agency Services
Tectonic LLC —Louisville, KY
- $100,000 a year
- Full-time
- Hybrid work
- Background check
- 8 years
- Business development experience
- Health insurance
- Dental insurance
Quick Apply
9d
IT Manager / Senior IT Manager (based on experience)
ARKRAY GROUP —Plano, TX
- Full-time
- Computer science
- Computer Science
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Information Technology Engineer
Greater Miami Expressway Agency —Miami, FL
- $85,000 - $115,000 a year
- Full-time
- Background check
- Computer science
- Clean driving record
Quick Apply
Network Support Technician
Network Craze Technologies —Williston, VT
- From $65,000 a year
- Full-time
- Background check
- Software troubleshooting
- Windows
- Paid holidays
- Disability insurance
Process Improvement Strategist
Carpenters Services Administrative Corporation —Los Angeles, CA
- From $31.91 an hour
- Overtime
- Customer service
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
SOC Shift Lead - Information Security
Elevance Health —Atlanta, GA
- $102,880 - $185,184 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Employee stock purchase plan
- Paid holidays
8d
Senior Security Operations Engineer
New York City Council —New York, NY
- $130,000 - $150,000 a year
- Weekends as needed
- Background check
- 5 years
- Master's degree
- Paid training
- Paid holidays
Quick Apply
Business System Analyst - Japanese Bilingual
PASONA N A, INC. —Irvine, CA
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- English
- Research
- Health insurance
- Dental insurance
11d
Helpdesk Support Specialist II
Senior Star —Tulsa, OK
- Full-time
- Microsoft Outlook
- HIPAA
- Windows
Quick Apply
IT Specialist
Lyneer Staffing Solutions —Camarillo, CA
- $26 - $31 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Computer Science
- Health insurance
Quick Apply

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Dispatcher

Courser Employment Services LLC
Remote

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Jira
Customer follow-ups
Email customer support
Phone communication
Performance Reporting
Team scheduling
Incident Escalation
High school diploma or GED
Dispatching
Associate's degree in information technology
Zendesk
Organizational skills
ServiceNow
Defect tracking tools
Technical support via email
Associate's degree
Escalation handling
Delegation
Communication skills
Entry level
Cross-functional communication
Ticketing system technical support
Service level agreement (SLA) management
Information Technology

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Dispatcher

We are looking for a highly organized Dispatcher to join our support team. The Dispatcher will be responsible for managing and prioritizing incoming support requests, assigning tasks to technicians, and ensuring prompt resolution of issues. This role requires excellent communication and multitasking skills, as well as a basic understanding of IT systems.

Key Responsibilities:

Serve as the first point of contact for all incoming IT support requests through phone, email, and ticketing systems.
Assess the priority and urgency of incoming tickets, categorize them accordingly, and assign them to appropriate IT technicians based on skill level and availability.
Track and monitor the progress of tickets, ensuring they are resolved within designated service level agreements (SLAs).
Provide updates to clients and end-users on the status of their requests.
Communicate effectively with team members, providing necessary details for efficient task completion.
Maintain accurate records of all support requests, including resolution times and any follow-up actions.
Escalate complex or critical issues to senior IT staff as needed.
Assist in generating reports on ticket volume, technician performance, and common issues to aid in improving IT processes.

Key Qualifications:

High School diploma or equivalent; Associate degree or certification in IT or a related field preferred.
Previous experience in a helpdesk, IT support, or dispatcher role is a plus.
Basic understanding of IT terminology and familiarity with computer systems, networks, and software.
Experience with ticketing systems (e.g., ServiceNow, Zendesk, JIRA) is highly preferred.
Strong organizational skills, with the ability to prioritize and multitask.
Excellent communication skills, both written and verbal, with a customer service-oriented approach.
Ability to work under pressure and remain calm in fast-paced environments.

Preferred Experience:

Familiarity with common IT frameworks such as ITIL.
Experience in scheduling or coordinating workflows in an IT or technical environment.
Knowledge of remote troubleshooting tools and techniques.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance

401k match

Unlimited vacation time*

Paid sick time

10 Holidays including your Birthday and a Floating Holiday!

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education and certifications

Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

Senior Helpdesk Support jobs

Dispatcher

Helpdesk Engineer – Windows / Microsoft 365

HelpDesk Specialist

IT Helpdesk Technician

Remote Technical Support Specialist

EPIC EHR Helpdesk Shift Lead - REMOTE

Helpdesk Assistant (Fulltime)

Desktop Support

Issue Resolution Specialist / Account Coordinator Hybrid

TIER 2 HELPDESK TECHNICIAN

Director of Accounts - Digital/Agency Services

IT Manager / Senior IT Manager (based on experience)

Information Technology Engineer

Network Support Technician

Process Improvement Strategist

SOC Shift Lead - Information Security

Senior Security Operations Engineer

Business System Analyst - Japanese Bilingual

Helpdesk Support Specialist II

IT Specialist

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