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Senior Director Business Program Manager, Tools Global Product Lead (GPL)

Microsoft -
Redmond, WA

Apply Now

Job Details

Full-time
$130,900 - $303,600 a year

Qualifications

Change management

Full Job Description

Overview

The GPL (Tools) Manager is the single-threaded Microsoft Advertising business owner for TrueCRM and adjacent seller tooling. This leader stands up and runs the Group Product Lead (GPL) pod, a founding team of single-threaded owners across the seller value journey, turning validated field problems into prioritized product work, owning go-to-market and landing, and being accountable for the measured business outcome. The role exists to close four gaps in how CRM capability reaches sellers today: problem validation, prioritization, rollout and landing, and outcome measurement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

Own the outcome end to end. Be accountable for the business result of TrueCRM and seller-tooling capabilities — not just features shipped, but the workflow improving and the target business metric moving.
Lead and grow the GPL pod. Manage 5–7 single-threaded domain owners spanning Planning & Book Management, Acquisition & Onboarding, Pipeline & Opportunities, Monetization & Deal Economics, Insights & Reporting, and Engagement & Support; keep every owner LOB-agnostic (Search / DNV / Gaming) and a segment POC (SMB / Managed / D&E).
Run a problem-first operating model. Drive validation and prioritization so product work is traceable to ranked, field-evidenced problems rather than single loud asks; uphold the brief and intake quality bar.
Own landing and the build/run boundary. Plan landing with Enablement, PMM, FSE and Support from day one; define and document the handoff that rolls steady-state operation back to Enablement while GPL retains the outcome relationship.
Define and run measurement. Establish the metrics tree and north star (validation, prioritization, landing, outcome), set per-domain baselines and targets, and run the monthly metrics review.
Set the operating rhythm. Establish lightweight, high-quality cadences and a decision log as the single source of truth; partner across Product/Eng, GTA and Finance for a finance-proof headcount and capability plan.

Qualifications

Required/minimum qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.

Additional or preferred qualifications

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.
10+ years in product management, business program management, or seller-tooling/CRM platform leadership, including managing teams or single-threaded owners.
Proven track record turning ambiguous, cross-functional problems into prioritized roadmaps with measured business outcomes.
Deep fluency across CRM / seller-workflow domains (planning, pipeline, monetization, insights, engagement) and the ability to stay broad while going deep in one area.
Solid cross-org leadership: Product/Eng, Enablement, PMM, FSE, Finance and field sales stakeholders.
Experience in advertising, sales strategy & operations, or a comparable GTM-adjacent product function.
Experience standing up a new team or function and defining its operating model, metrics, and governance from a clean slate.
Familiarity with Microsoft Advertising sales motions and the Search / DNV / Gaming lines of business.

#MicrosoftAI

Business Program Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

Senior Program Director/manager jobs

Senior Director Business Program Manager, Tools Global Product Lead (GPL)

Senior Manager - Process & Project Engineering - Sanitary PTS

Pharmacy Manager

Director of Real Estate & Development

Chief Medical Officer (SCR)

Senior Manager, Income Tax Reporting & Provision

Director of Health Services (RN)

Attorney (2 Year Legal Fellow)

LPN / RN Resource Nurse

Acute & Critical Care - QTL RN - (FT)

PACE Medical Director, Jordan Valley Senior Care

LPN (Licensed Practical Nurse)

Territory Sales Manager-Battery Monitoring Solutions

Foreman - HVAC

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Senior Major Gift Officer, and Director of Alumni Relations

Pharmacist

HYBRID BCBA (Board Certified Behavior Analyst)

Safety Manager- Transportation , DOT & FMCSA

Tax Partner - Public Accounting

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