Top 21682 Senior Service Agent Jobs

After Hours Senior Travel Agent
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- Part-time
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- 7 years
- Bachelor of Science
- Microsoft Office
- Employee assistance program
- Employee discount
Quick Apply
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Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Tennessee
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Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Florida
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Licensed Insurance Sales Agent (CCA082426)
SelectQuote, Inc. —Texas
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- Full-time
- Remote
- Google Workspace
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- Profit sharing
- Paid training
6d

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After Hours Senior Travel Agent

TAG USA -
Remote

Quick Apply

Job Details

Part-time | Full-time
$66,560 - $72,000 a year

Benefits

Employee assistance program
Employee discount

Qualifications

Guest reservation booking
Customer communication
Business travel arrangements
Global distribution systems (GDS)
Microsoft Office
Airline ticket sales
Travel industry negotiation
Tour planning
Fare transaction assistance

Full Job Description

Job Title: TAG24 Specialist (Weekends Required)

Location: Remote, USA

About the Company:

TAG provides high-touch, personalized travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are commited to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you're looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

TAG24 Specialist Overview:

We are looking for a full-time TAG24 Specialist who can support our growing TAG24 department. As a TAG24 Specialist, you will have a diverse and varied role. You'll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

Fully service all enquiries, requests, bookings, and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
Process complex reissues and pricing records accurately
Ensure deadlines, client policies, and SLA’s are met and adhered to
Develop and maintain excellent customer relationships, ensuring the highest standards are delivered at all times with a personalized and individual approach to each client
Confidently manage multiple complex itineraries and large group movements
Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
Ticket all bookings as and when necessary
Ensure PNR entries in GDS are correct and fully completed
Ensure the company does not incur any financial losses through individual and avoidable error
Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
Collaborate willingly across different teams
Consistently demonstrate attention to detail so that errors are reduced, profits are maximized, and the company does not incur any financial losses through individual and avoidable errors
Adhere to and support TAG company policy and TAG24 departmental procedures at all times
Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
Adhere to PCI regulations in accordance with Company policy

Qualifications:

BS or BA Degree OR
In lieu of education credentials, equivalent combination of education and directly related experience
Minimum of 7 years of experience of working knowledge and experience in working with the Travel Industry or a 24 hours department or similar service industry (10 years)
Strong knowledge and understanding of airfares, contracted fares, ticketing and reissues
7 years of GDS experience (Galileo preferred)
Versed in booking flights, hotels and good understanding of published airfares
Experience handling VIP and touring clients, and/or group travel
Ability to learn new systems
Ability to work independently or within a team
Proactive and self-starter
Excellent customer service and negotiation skills
Problem-solving and multitasking skills with the ability to prioritize, meet deadlines and think outside of the box
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Flexibility and a willingness to work within constantly changing priorities with enthusiasm
Strong knowledge & understanding of fares, negotiated contracted fares, ticketing and reissue
Strong knowledge of Microsoft Suite
A flexible approach to working hours is a must

Please only apply to this role if you are okay with working every Saturday and Sunday as a part of your Full-Time schedule.

Experience TAG Perks:

Competitive salary DOE
Wellness/EAP program
Employee discounts

We are also committed to offering an equal opportunity for all employees and applicants.

Quick Apply

Refine Your Search

Senior Service Agent jobs

After Hours Senior Travel Agent

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Senior Title Officer/Clearance Counsel

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Senior Software Developer (Agentic Development)

Licensed Insurance Sales Agent (CCA082426)

Licensed Insurance Sales Agent (CCA082426)

Licensed Insurance Sales Agent (CCA082426)

I want to receive the latest job alert for Senior Service Agent

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