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Senior Technical Business Analyst

Grant Street Group -
Remote

Apply Now

Job Details

Full-time
$120,000 - $200,000 a year

Qualifications

Software issue identification
Post-sales product instruction
Customer communication
Client onboarding
Defect resolution root cause analysis
Bug Tracking (Quality assurance practices)
Process optimization
Software implementation
Business consulting
Managing clients in a customer support role
Collaboration with product development teams
Continuous improvement
Task prioritization
System testing
Customer support ticket management
Mentoring
Organizational skills
Managing projects
Root cause analysis
Senior level
Software training
Debugging
Ticketing system technical support
Time management
IT consulting
10 years

Full Job Description

If you have a curious sort of disposition, are great at explaining things, and have previous experience in technical Business Analyst roles or similar roles in software or related industries, then keep reading!

Grant Street Group is a growing SaaS provider to public sector clients. Whether it is tax processing or electronic payments, we have tools to make government work better.

We are looking for talented folks who:

Have 10 years of progressive work experience with a minimum 5+ years as a Technical Business Analyst working with software applications
Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients
Excel at digging into the root cause of problems and finding unique solutions to optimize processes
Want to know why things work the way they do and excel at explaining things with the right amount of detail
Are excellent communicators with the spoken and written word.
Love to collaborate within a team environment, provide mentorship, and build long-term relationships
Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines

There is some travel required to meet face-to-face with clients and colleagues: applicants should be comfortable with approximately 15% travel.

We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work and want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.

If our description fits who you are, apply today! We’ll take it from there. To learn more about the various aspects of this role, check out our job responsibilities section below.

Job Responsibilities

The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.

So what do all of these “hats” really mean?

Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally.
Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on.
Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience.
Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

Before you begin the interview process, keep in mind that we have a tendency to pay special attention to those that put in extra effort in their applications. We believe that you are more than just a resume. If you’re excited about this opportunity, we can’t wait to get to know you!

Expected Base Salary Range: $120,000-$200,000/year

Recruitment Fraud Warning:
It has come to our attention that various individuals have been posing as Grant Street Group employees and contacting job seekers to schedule interviews and/or complete pre-interview screening questions.

All legitimate Grant Street Group positions require completing an application on our website before an interview. When you are contacted by Grant Street Group, all correspondence will come from an email address ending in “@grantstreet.com”.

The hiring process usually takes several weeks and begins with a phone or video interview. Grant Street Group will not ask you to use any platform other than Google Meet or Zoom to conduct an interview. We will not ask you to make payments or to provide your date of birth, social security number, or banking details during the interview process.

If you believe you have been a victim of recruiting fraud concerning Grant Street Group, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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