Honda Power Store - Service Advisor
Location: Heath Oh
Department: Service
Reports To: Service Manager
Position Summary
The Honda Power Store Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for providing exceptional customer service, accurately documenting customer concerns, scheduling service appointments, preparing repair orders, communicating repair recommendations, and ensuring a positive customer experience throughout the service process.
The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining Honda's standards for professionalism and customer satisfaction.
Essential Duties & Responsibilities
Customer Service
-
Greet customers promptly and professionally.
- Listen carefully to customer concerns and accurately document service needs.
- Explain maintenance recommendations, repair procedures, and estimated completion times.
- Maintain regular communication with customers regarding repair status and updates.
- Resolve customer concerns in a professional and timely manner.
Service Operations
-
Open and close repair orders accurately.
- Schedule service appointments and manage workflow to maximize technician productivity.
- Coordinate with technicians to ensure accurate diagnosis and timely completion of repairs.
- Review completed repair orders for accuracy and completeness.
- Obtain customer authorization for additional repairs when needed.
- Ensure all warranty and service documentation is completed correctly.
Sales & Revenue Generation
-
Recommend preventative maintenance and service packages based on equipment needs.
- Promote Honda Genuine Parts and accessories when appropriate.
- Assist in achieving department sales and customer retention goals.
- Identify opportunities to increase customer satisfaction and service department profitability.
Administrative Responsibilities
-
Maintain accurate customer and equipment records.
- Process payments and explain invoices to customers.
- Handle warranty claims and related documentation as required.
- Monitor service schedules and communicate delays when necessary.
- Maintain a clean, organized, and professional service reception area.
Qualifications
-
High school diploma or equivalent required.
- Previous customer service experience required.
- Service advisor, powersports, lawn and garden, agricultural equipment, automotive, or related industry experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer proficiency and ability to learn dealership management software.
- Valid driver's license and acceptable driving record.
Knowledge, Skills & Abilities
-
Understanding of small engines, lawn equipment, generators, and power equipment preferred.
- Ability to explain technical information in customer-friendly terms.
- Strong attention to detail and accuracy.
- Professional appearance and demeanor.
- Ability to build and maintain positive customer relationships.
- Strong problem-solving and conflict-resolution skills.
Physical Requirements
-
Frequent standing, walking, and sitting.
- Ability to occasionally lift up to 25 pounds.
- Ability to work in a dealership/service environment with varying temperatures and noise levels.
- Frequent use of computers, phones, and office equipment.
Benefits
-
Competitive compensation
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Employee Discounts
- Career Growth Opportunities
- Ongoing Training and Development
Equal Opportunity Employer
Honda Power Equipment Store is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are treated with respect and dignity.
