Top 92886 Service Delivery Supervisor Jobs

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
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- Mid-level
- Mentoring
- Leadership
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CUSTOMER CARE REPRESENTATIVE
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Service Delivery Supervisor
AnswerNet —El Paso, TX
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Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
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ClearCaptions, LLC —Remote
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Purchasing Manager
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Supervisor, IT Service Delivery
Integer Holdings Corporation —Plano, TX
- $86,250 - $126,500 a year
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14d
Support Broker, Supervisor
Public Partnerships LLC —Remote
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- Full-time
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- Microsoft Excel
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Transportation Supervisor
Gold Star Foods —Huntingdon, PA
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Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
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Automotive Service Manager
Weelborg Ford —Redwood Falls, MN
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13d
Environmental Health & Safety Manager
Sun Orchard LLC —Davenport, FL
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Kinship Coordinator
Pressley Ridge —Crab Orchard, WV
- On call
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Program Supervisor
Alameda Family Services —Alameda, CA
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Waiter
Norwegian Cruise Line Holdings —Honolulu, HI
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Family Centered Treatment Supervisor
Better Living Foster Care and Family Services —Lincoln, NE
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- Background check
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Milk Hauler
Newkirk Trucking Inc. —Hospers, IA
- Weekends as needed
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- CDL A
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Clinical Supervisor
La Frontera EMPACT-SPC —Glendale, AZ
- Full-time
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Career Center Manager
Goodwill of Southern Neveada —Las Vegas, NV
- $46,698 - $63,042 a year
- Full-time
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- Health insurance
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Night Shift Operations Supervisor
Orizon Aerostructures LLC —Chanute, KS
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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Service Delivery Supervisor jobs

Remote Contact Center Supervisor

CUSTOMER CARE REPRESENTATIVE

Service Delivery Supervisor

Technical Service Desk Analyst - PT (Remote)

PMO Supervisor (100% Remote)

Purchasing Manager

Supervisor, IT Service Delivery

Support Broker, Supervisor

Transportation Supervisor

Enterprise Imaging Informatics Supervisor

Automotive Service Manager

Environmental Health & Safety Manager

Kinship Coordinator

Program Supervisor

Waiter

Family Centered Treatment Supervisor

Milk Hauler

Clinical Supervisor

Career Center Manager

Night Shift Operations Supervisor

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