Top 2106 Service Desk Analyst Jobs

Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Business Analyst- ERP
SOPREMA —Wadsworth, OH
- Up to $120,000 a year
- Full-time
- Background check
- 5 years
- ERP systems
- Paid holidays
- Health insurance
Quick Apply
Oracle ERP Manager
aventiv —Plano, TX
- $151,726.09 - $172,967.74 a year
- Remote
- Computer science
- Oracle
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
IT Systems Analyst
Restoration of America —Ponte Vedra, FL
- $60,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
RPG Programmer
Vormittag Associates, Inc. —Ronkonkoma, NY
- $32 - $62 an hour
- 8 hour shift
- Computer science
- Computer Science
- Java
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Epic Certified EHR Systems Analyst III (EpicCare Ambulatory)
Adventist Health —Roseville, CA
- Full-time
- 5 years
- Research
- Bachelor's degree
IT Workday Platform Manager
Golden Entertainment —Las Vegas, NV
- $90,000 - $120,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
3d
IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
Quick Apply
Service Desk Analyst
Global Data Consultants —McKinney, TX
- On call
- Writing skills
- Mid-level
- 3 years
- Opportunities for advancement
Data Architect
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer Science
- 5 years
- Research
- Tuition reimbursement
- 401(k) matching
Digital Solutions Analyst
Bell Bank —Fargo, ND
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Manager of Technical Services
Inceed —Tahlequah, OK
- $80,000 - $95,000 a year
- 7 years
- Driver's License
- Supervising experience
Quick Apply
Functional Business Analyst
CGI Group, Inc. —Lebanon, VA
- $46,400 - $110,100 a year
- Monday to Friday
- Writing skills
- ERP systems
- English
- Paid parental leave
- Paid holidays
4d
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply
Sr. Business Analyst
CGI Group, Inc. —Fairfax, VA
- $62,900 - $139,300 a year
- 7 years
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
US LBM Lead - Business Engagement - Area
Arrow Building Center —Oakdale, MN
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply
5d

I want to receive the latest job alert for Service Desk Analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Service Desk Analyst jobs near

Technical Service Desk Analyst - PT (Remote)

Unity -
Las Cruces, NM

Quick Apply

Job Details

Part-time

Qualifications

Communication skills
Entry level

Full Job Description

Job Title: Part Time, IT Service Desk Analyst, Tier 1

FLSA Status: Non - Exempt

Reports to: Service Desk Manager/Supervisor

Healthcare has surpassed manufacturing and retail to become the largest and most rapidly growing source of jobs in the US. Additionally, the practice of medicine has become more tech focused than ever before. At UnityBPO, we directly impact how healthcare workers do their jobs by helping them navigate this new technical landscape. If you love technology and the chance to be involved in the business of healthcare - you can be at the forefront of these changes and make a difference by joining our team.

WHO WE ARE

UnityBPO is a premier Health IT company providing business process and technology services in two healthcare markets: acute and post-acute. We are the Lifeline for clinicians and patients across the country. Unity creates value for healthcare entities by reducing costs while dramatically improving provider and patient satisfaction with technology. Our clinical/technical services are unparalleled in the industry providing healthcare with a remote support model that drives efficiency as well as reduces turnover. We also provide a turnkey model that can optimally manage your total technology enterprise. We have an experienced, highly qualified team of hard-working people in all areas of the company. We TRANSFORM healthcare delivery by creating a better LIFE, every day.

SERVICE DESK ANALYST I POSITION SUMMARY

Our Service Desk Analyst are the first line of resolution for our clients. Whether it be communication via phone, email or chat, our Analysts provide timely support to both our internal and external customers

Roles, Responsibilities and Expectations

Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win7, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Using the client-based requirements within the ITIL framework, correctly assign Urgency and Impact to tickets.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians including, but not limited to doctors, nurses, and therapists.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Capacity to work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Flexibility in scheduling to meet the needs of the business

Requirements and Preferences

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment

Experience with the Following Strongly Desired

CompTIA A+ Certification preferred
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

DAYS & EVENING POSITIONS AVAILABLE

Part Time Employees can work between 20-29 hours per week. It is possible the needs of the business may require certain days of the week, or specific time frames within each day. However, the hiring team will discuss the current hours of the applicants’ availability during the interview process.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.

Quick Apply

Refine Your Search

Service Desk Analyst jobs

Technical Service Desk Analyst - PT (Remote)

Service Desk Analyst - Remote (After Hours)

IT Business Analyst- ERP

Oracle ERP Manager

Experienced Technical Support Analyst

IT Systems Analyst

RPG Programmer

Help Desk Analyst

Epic Certified EHR Systems Analyst III (EpicCare Ambulatory)

IT Workday Platform Manager

IT Helpdesk Analyst

Service Desk Analyst

Data Architect

Digital Solutions Analyst

Manager of Technical Services

Functional Business Analyst

Desktop Analyst

Technical Support Specialist

Sr. Business Analyst

US LBM Lead - Business Engagement - Area

I want to receive the latest job alert for Service Desk Analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected