Top 1871 Service Desk Analyst Jobs

Customer Service Administrator
Software Technology Inc —Remote
- Remote
- 5 years
- Mid-level
- Analysis skills
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Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
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Immediate hire: Help Desk Analyst at Harrisburg PA
Software Technology Inc —Harrisburg, PA
- Urgently hiring
- 5 years
- Research
- Mid-level
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Service Desk Analyst
Braden Business Systems —Fishers, IN
- Full-time
- Office
- Windows
- Fair chance
- Health savings account
- Paid holidays
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4d
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
IT Service Desk Support Analyst-Level 1- Operations Support Mgr
TELUS Agriculture & Consumer Goods —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor of Science
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Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Service Desk Analyst
Zones —Charlotte, NC
- $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- US work authorization
- Health insurance
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Service Desk Analyst
Prepcloud —Columbus, OH
- $28 an hour
- Contract
- Mid-level
- Office
- In-person
10d
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
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Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
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Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
Service Desk Analyst
Summit 7 Systems —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Background check
- Computer Science
- Mid-level
- Dental insurance
- 401(k) matching
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Help Desk Analyst
Jackson Lewis —Orange County, CA
- $26.70 - $33.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
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Service Desk Analyst I
Fanatics Collectibles —New York, NY
- $28.85 - $36.06 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
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Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
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Sr Service Desk Analyst
ScanSource Inc —Greenville, SC
- $65,000 - $75,000 a year
- Computer literacy
- Research
- Office
- Paid holidays
- Health insurance
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Service Desk Analyst (Technical or Patient Support)
Unity —Albuquerque, NM
- Full-time
- Communication skills
- Entry level
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Customer Service Administrator

Software Technology Inc -
Remote

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Job Details

Qualifications

Bachelor's degree
Customer support

Full Job Description

Job Title: Customer Service Administrator

Location: REMOTE

Duration: 12+ Months

Minimum of a bachelor's degree in a related field, Strong customer service skills, Strong analytical skills, problem-solving skills, organizational skills. Duties and Responsibilities: Supporting the development of new products Improving the development of existing products Managing the launch of new products Conducting market research and analyzing industry trends Analyzing and documenting the product development process Leading internal and external audits of the products Building and maintaining customer relationships Resolving customer issues Collaborating with the development team and Product Manager

Customer Service Administrator

Is this you?

Do you want to understand a user's needs, and the ‘why' as well as the ‘what' of a support request?

Are you excited about finding results that meet client needs?

Do you naturally think logically, and can you explain difficult concepts to non-technical users?

Do you think outside of the box, want to understand the perspectives of others, and enjoy interpreting and validating data?

Can you effectively communicate with diverse audiences?

Can you manage multiple work streams across a vast and diverse enterprise with ease?

you fully engage with decision-makers, subject matter experts, and technical resources to promptly address issues and creatively find solutions to crucial needs.

If you answered an unequivocal ‘yes' to all of these, this role might be for you: We are seeking a detail-oriented and proactive Customer Service Administrator (CSA) to join our Digital Services Support Team (DSST).

This is much more than a help desk position.

CSA will support a high-functioning government team by serving as the point-person for new service requests from internal agencies, as well as help requests from external customers. You will guide the intake and ticketing processes for our daily submissions and own each request from initial query to successful completion of the task.

This role is responsible for:

Managing customer support requests
Answering incident tickets
Ensuring effective communication between customers (agencies and vendors) and our cross-functional development team.
You will play a vital role to help enhance customer satisfaction while supporting our digital products.

Key Responsibilities:

Customer Support:
Manage all customer inquiries via tickets, email, chat, and phone regarding digital products and services.
Provide timely and accurate information for all support requests to both clients and the digital service support team, escalating requests where appropriate and when necessary.
Manage workorder and incident tickets within ticketing system, triaging, routing and guiding tickets to the appropriate teams
Work with DSST business analyst, project manager to triage tickets and understand client needs.
Set expectations with clients throughout the support process.
Feedback Integration:
Gather, document, and analyze customer feedback related to digital support requests.
Collaborate with the digital support team to relay insights and suggestions for product improvements.
Gather and manage customer feedback to continually improve service and support delivery.
Documentation Management:
Maintain up-to-date records of customer interactions and resolutions.
Develop and update user guides, and other customer support documentation.
Cross-Functional Collaboration:
Work closely with UX/UI designers, developers, and product managers to ensure customer-centric design, functionality, accessibility and branding standards.
Participate in meetings to provide customer perspectives and influence product development.
Reporting and Analytics:
Assist in tracking key performance indicators (KPIs) related to customer service and satisfaction.
Prepare reports on customer service trends and feedback for management review.
Process Improvement:
Identify areas for improvement in customer service processes and digital product functionalities.
Collaborate with teams to implement solutions that enhance the customer experience.

Qualifications:

Education:
Bachelor's degree in business, communications, or a related field preferred
Experience with web development and other technology development
Experience:
5 years of experience in help desk or customer service and support within the technology space
Customer facing communication skills and ability to speak holistically on status of in-flight tickets
Can assess and prioritize tickets effectively and work cross-functionally to identify resolution steps and dependencies to ensure efficient resolution
Experience with project management methodologies: Agile, waterfall, scrum, kanban as needed
Experience in the public sector; Municipal, State, Federal government
Familiarity with digital products and services is a plus
Experience working within in diverse cross-functional teams
Comfort in blazing a path through an ambiguous work environment
Judgement in dealing effectively and diplomatically with all levels of government staff
Ability to maintain strict confidentiality
Skills:
Excellent verbal and written communication skills
Strong problem-solving abilities with attention to details
Strong organizational and multitasking abilities
Strong time management and ability to prioritize
Strong technical competency along with willingness and ability to learn new tools
Familiarity with component-based content management systems: Sitecore a bonus
Proficiency in Microsoft Office Suite
Experience with customer support tools: Helix, Footprints a plus
Experience with project management tools such as Jira, and Confluence
Ability to manage many support tickets concurrently across multiple channels

Quick Apply

Refine Your Search

Service Desk Analyst jobs

Customer Service Administrator

Help Desk Analyst - Harrisburg, PA/On-Site

Immediate hire: Help Desk Analyst at Harrisburg PA

Service Desk Analyst

Service Desk Analyst - Remote (After Hours)

IT Service Desk Support Analyst-Level 1- Operations Support Mgr

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

Technical Service Desk Analyst - PT (Remote)

Help Desk / Service Desk Analyst I -4P/663

Remote Service Desk Analyst or IT Technical Support Analyst

Service Desk Analyst

Help Desk Analyst

Service Desk Analyst - Tier I

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

Service Desk Analyst I

Support Analyst I (Remote)

Sr Service Desk Analyst

Service Desk Analyst (Technical or Patient Support)

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