Top 20246 Service Desk Assistant Jobs

MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
Certified Occupational Therapy Assistant
River Valley Healthcare & Wellness Center —Redding, CA
- $45 - $55 an hour
- Full-time
- Background check
- CPR Certification
- Writing skills
- Health insurance
Quick Apply
Certified Occupational Therapy Assistant
NOVATO HEALTHCARE CENTER —Novato, CA
- $42 - $47 an hour
- Full-time
- Background check
- CPR Certification
- Writing skills
- Health insurance
Quick Apply
Pediatric Dentist
North American Dental Group —Vernon Hills, IL
- $1,200 - $1,400 a day
- Part-time
- Dental office
- Doctoral degree
- Pediatrics
- Continuing education credits
- 401(k) matching
Certified Occupational Therapy Assistant SIGN ON BONUS $3,000
Burlingame Skilled Nursing —Burlingame, CA
- $45 - $50 an hour
- Full-time
- Background check
- CPR Certification
- Writing skills
- Continuing education credits
- Health insurance
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Nurse Practitioner - F/T - Reno, NV
MEDEVAL —Reno, NV
- $120,000 - $150,000 a year
- Extended hours
- Nursing
- Blood sampling
- Microsoft Excel
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Physical Therapist
Oakland Healthcare & Wellness Center —Oakland, CA
- $65 - $72 an hour
- Full-time
- CPR Certification
- Management
- Doctoral degree
- Health insurance
Quick Apply
Medical Assistant
Guam Radiology Consultants —Tamuning, GU
- From $13 an hour
- 8 hour shift
- Vital signs
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Speech Language Pathologist
Coral Cove Post Acute —Long Beach, CA
- $55 - $65 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Continuing education credits
- Relocation assistance
Quick Apply
Physical Therapist $5,000 Sign On Bonus
Burlingame Skilled Nursing —Burlingame, CA
- $65 - $72 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Health insurance
Quick Apply
Oral Surgery Assistant
Boulder Oral Surgery —Longmont, CO
- $25 - $32 an hour
- Full-time
- CPR Certification
- Dental office
- Surgery
- Paid jury duty
- Health insurance
Quick Apply
Certified Occupational Therapy Assistant
Rehabilitation Center of Bakersfield —Bakersfield, CA
- $45 - $50 an hour
- Full-time
- Background check
- CPR Certification
- Writing skills
- Continuing education credits
- Paid holidays
Quick Apply
Occupational Therapist
California Nursing & Rehabilitation Center —Palm Springs, CA
- $58 - $65 an hour
- Per diem
- CPR Certification
- Management
- Customer service
- Continuing education credits
- Paid holidays
Quick Apply
5d
X-Ray Certified Dental Assistant/ Receptionist
VIDA DAVIS, DDS —Abingdon, MD
- $22 - $28 an hour
- Full-time
- Anatomy knowledge
- Dental office
- Vital signs
Quick Apply
Speech Language Pathologist
The Rehabilitation Center of Oakland —Oakland, CA
- $58 - $65 an hour
- Full-time
- CPR Certification
- Management
- Customer service
- Continuing education credits
- Paid holidays
Quick Apply
Occupational Therapist
Bay Marina Post Acute —Oakland, CA
- $65 - $72 an hour
- Part-time
- CPR Certification
- Management
- Customer service
- Continuing education credits
- Paid holidays
Quick Apply
14d
Physical Therapist
Bay Marina Post Acute —Oakland, CA
- $65 - $72 an hour
- Full-time
- CPR Certification
- Management
- Doctoral degree
- Continuing education credits
- Relocation assistance
Quick Apply
14d
Physical Therapist
Rehabilitation Center of Oakland —Oakland, CA
- $65 - $72 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Continuing education credits
- Paid holidays
Quick Apply
Occupational Therapist
NOVATO HEALTHCARE CENTER —Novato, CA
- $57 - $61 an hour
- Full-time
- Background check
- CPR Certification
- Management
- Health insurance
Quick Apply
Senior Licensed Architect
Huitt-Zollars —Philadelphia, PA
- Full-time
- Office
- US work authorization
- Computer skills
- Commuter assistance
- AD&D insurance
Quick Apply

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MSP Service Coordinator

CW IT SUPPORT INC
Remote

Quick Apply

Job Details

Full-time
$39,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Serving clients
Task prioritization

Full Job Description

MSP Service Coordinator

Looking to join an incredible team in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, detail oriented, and customer-focused entry-level IT technicians to join our growing team as a service coordinator.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), and an opportunity for advancement within the company.

Full-Time Remote position

Our IT Managed Services Provider (MSP) focuses on being the outsourced technology services for SMB customers through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. We’re a growing firm located in Wilmington, NC looking for a Service Coordinator.

Overall responsibility:

The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their inception to completion. This role requires sense of urgency, organization and multitasking, and attention to detail. This includes setting up contacts in the PSA tool, assigning ticket types, subtypes, assigning primary and secondary technician, etc. The Service Coordinator is responsible for the proper documentation of procurement for hardware needed in a service ticket. Lastly, the Service Coordinator would be the administrative assistant to the Service Manager and/or the Director of Operations.

Primary Duties and Responsibilities:

Answer incoming calls and dispatch support tickets
Setup tickets properly by ensuring contacts, types, subtypes, resource, etc. are correct
Able to manage and assign potential problems or outage tickets in a timely manner
Review all statuses of tickets, schedule all engineers’ tickets for the next day, and touch all tickets with updated notes and calls if applicable
Follow procurement process with incoming equipment for service tickets
Keep track of engineer availability for escalation tickets
Run reporting on the following
- Open Ticket Count Per Tech
- Ready to Engage Count overall
- Overdue Tickets Per Tech
- Estimated/Actual Hours worked per Tech weekly.
- All Service Calls for the day
- Out of Office This Week
- Utilization percent by Resource
Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups
Ensure all time entries are put in by the technicians daily and confirm daily timesheets

Secondary Role Responsibilities:

Training, learning, and development of interested skills within role
Scheduling meetings and running point on daily huddles
Troubleshooting tickets if time permits
Documentation on new processes or procedures
Training New Service Coordinator staff

Qualifications:

2 years customer service experience required
1 year MSP experience preferred
Microsoft Office experience
Windows desktop troubleshooting experience
AutoTask Ticket system experience preferred
Procurement experience

Skills:

Must be highly organized
Must have a sense of urgency
Detailed-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
Must be able to manage time effectively
Ability to coordinate schedules

Benefits:

Matching 401k
100% paid Health, Dental, Vision insurance for individual / 50% dependent
7 Paid Holidays Annually
3 weeks PTO annually, 4 weeks at 5 years
Company paid training and certifications

Compensation:

$39k/yr starting salary

Our core values:

We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.

Quick Apply

Refine Your Search

Service Desk Assistant jobs

MSP Service Coordinator

Certified Occupational Therapy Assistant

Certified Occupational Therapy Assistant

Pediatric Dentist

Certified Occupational Therapy Assistant SIGN ON BONUS $3,000

Nurse Practitioner - F/T - Reno, NV

Physical Therapist

Medical Assistant

Speech Language Pathologist

Physical Therapist $5,000 Sign On Bonus

Oral Surgery Assistant

Certified Occupational Therapy Assistant

Occupational Therapist

X-Ray Certified Dental Assistant/ Receptionist

Speech Language Pathologist

Occupational Therapist

Physical Therapist

Physical Therapist

Occupational Therapist

Senior Licensed Architect

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