Top 27825 Service Desk Associate Jobs

Help Desk Specialist
Ardent Eagle Solutions —Washington, DC
- $26 - $33 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid time off
- Work from home
Orthodontist
Carolina Orthodontics & Children's Dentistry —Fayetteville, NC
- Full-time
- Dental office
- Doctoral degree
- Children
- Profit sharing
Quick Apply
Medical Assistant
Guam Radiology Consultants —Tamuning, GU
- From $13 an hour
- 8 hour shift
- Vital signs
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Dentist
The People Link Corp —Lima, OH
- $250,000 - $300,000 a year
- Part-time
- Private practice
- Dental office
- Doctoral degree
- Travel reimbursement
- Continuing education credits
Quick Apply
5d
Certified Veterinary Technician (CVT)
Four Paws Veterinary Clinic —Sauk City, WI
- $20 - $24 an hour
- Part-time
- Clinic
- Front desk
- In-person
- Continuing education credits
- Health insurance
Quick Apply
Audiovisual Support Engineer
Samaritan's Purse —Boone, NC
- Full-time
- 7 years
- System design
- English
- Paid holidays
- Disability insurance
Mortgage Loan Officer (Mortgage Advisor)
VERVE A CREDIT UNION —La Crosse, WI
- Weekends as needed
- Mid-level
- Office
- Experience equivalent to degree accepted
Licensed Optician
Fishbaugh Family EyeCare - Lima —Lima, OH
- Merchandising
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Director, ICU/Pathology - SMG
SMG System Medical Group —Morgantown, WV
- Overtime
- Hybrid work
- Hospital
- Urgent Care
- Master's degree
Pediatric Dentist
The Smile Lodge Pediatric Dentistry —Albany, NY
- From $225 an hour
- Full-time
- Dental office
- Doctoral degree
- Mid-level
Quick Apply
Licensed Optician
The EyeCare Center, Bellevue —Bellevue, WA
- $19 - $27 an hour
- Merchandising
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Medical Receptionist
CLEANSLATE CENTERS INC —Hyannis, MA
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
- Paid holidays
- Disability insurance
4d
Community Health Manager
Hopland Band of Pomo Indians —Hopland, CA
- $25 - $31 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Dental Hygienist
Hometown Dental —McMinnville, OR
- $55 - $65 an hour
- Full-time
- CPR Certification
- Dental office
- OSHA
- Continuing education credits
- Paid holidays
Quick Apply
Licensed Outpatient Clinician
Children's Hope Alliance —Statesville, NC
- $55,000 - $65,000 a year
- On call
- School experience
- LMFT
- Computer literacy
Quick Apply
Certified Occupational Therapy Assistant
Oakland Healthcare & Wellness Center —Oakland, CA
- $45 - $50 an hour
- Full-time
- CPR Certification
- Writing skills
- BLS Certification
- Continuing education credits
- Paid holidays
Quick Apply
Speech Language Pathologist in Pediatric Private Practice (Master's Degree or Clinical Fellow)
Chesapeake Speech Language Associates, LLC —Annapolis, MD
- $64,000 - $80,000 a year
- Part-time
- Background check
- Private practice
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
10d
Associate Attorney - Family Law
Tanner Law Offices, LLC —Camp Hill, PA
- $70,000 - $100,000 a year
- Full-time
- Writing skills
- Public speaking
- Mid-level
- 401(k)
- 401(k) matching
Quick Apply
Chiropractor
Stark —Tustin, CA
- $70,000 - $90,000 a year
- 8 hour shift
- Management
- Doctoral degree
- Entry level
- Health insurance
- 401(k)
Quick Apply
DENTAL HYGIENIST
Montefiore Einstein —Purchase, NY
- $39.31 an hour
- Weekends as needed
- Dental office
- High school diploma or GED
- Entry level

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Help Desk Specialist

Ardent Eagle Solutions -
Washington, DC

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Job Details

Full-time
$26 - $33 an hour

Benefits

Paid time off
Work from home
401(k) matching

Qualifications

Incident management software
Windows
Computer hardware
Desktop (troubleshooting support)
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Overview:

The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards.

This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments.

Background:

Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment.

Responsibilities:

Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions
Provide troubleshooting and resolution support for:
- Email systems and account access
- Network directories and user permissions
- Computer operating systems (Windows and macOS)
- Standard desktop applications (e.g., Microsoft Office Suite)
- Applications developed or deployed under the contract
Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices
Support and troubleshoot printer and connectivity issues
Document, track, and manage incidents and service requests using a ticketing system
Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through
Maintain accurate records of issues, resolutions, and user interactions
Provide clear, professional communication and guidance to users with varying levels of technical proficiency
Contribute to knowledge base articles and standard operating procedures as needed

Qualifications:

Approximately 2 years of experience in a help desk, technical support, or related IT support role
Demonstrated ability to troubleshoot hardware and software issues across multiple platforms
Experience supporting both Windows (PC) and macOS environments
Strong customer service skills with the ability to communicate technical information clearly and effectively
Familiarity with ticketing systems and incident management processes
Ability to prioritize tasks and manage multiple support requests in a fast-paced environment
This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination

Education:

Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field

Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification(s):

Industry-recognized certifications such as:

CompTIA A+
CompTIA Network+
Microsoft Certified: Modern Desktop Administrator Associate
Apple Certified Support Professional (ACSP)

Compensation:

The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours:

This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C.

Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area.

Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET.

When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies.

This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely.

Benefits and EEO:

At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including:

Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Apply Now

Refine Your Search

Service Desk Associate jobs

Help Desk Specialist

Orthodontist

Medical Assistant

Dentist

Certified Veterinary Technician (CVT)

Audiovisual Support Engineer

Mortgage Loan Officer (Mortgage Advisor)

Licensed Optician

Director, ICU/Pathology - SMG

Pediatric Dentist

Licensed Optician

Medical Receptionist

Community Health Manager

Dental Hygienist

Licensed Outpatient Clinician

Certified Occupational Therapy Assistant

Speech Language Pathologist in Pediatric Private Practice (Master's Degree or Clinical Fellow)

Associate Attorney - Family Law

Chiropractor

DENTAL HYGIENIST

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