Top 25354 Service Desk Associate Jobs

IT Service Desk Technician
Trexon —Boston, MA
- $31 - $36 an hour
- Writing skills
- Research
- Mid-level
Quick Apply
Help Desk Specialist I - Clinical Applications
Nuvodia, LLC —Remote
- $17.73 - $28.50 an hour
- Full-time
- Remote
- Pass drug screening
- HIPAA
- Driver's License
- Paid holidays
- Health insurance
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6d
Service Desk
Planet Fitness —Fort Washington, MD
- $15.30 an hour
- Part-time
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- Computer literacy
- Maintenance
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Guam Radiology Consultants —Tamuning, GU
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Director, ICU/Pathology - SMG
SMG System Medical Group —Morgantown, WV
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- Master's degree
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Monmouth Family Health Center —Long Branch, NJ
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- Spanish
- Microsoft Excel
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Dental Hygienist
Hometown Dental —McMinnville, OR
- $55 - $65 an hour
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Mortgage Loan Officer (Mortgage Advisor)
VERVE A CREDIT UNION —La Crosse, WI
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Marketing and Administrative Coordinator
Breckenridge Associates Real Estate —Breckenridge, CO
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Community Health Manager
Hopland Band of Pomo Indians —Hopland, CA
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- CPR Certification
- Microsoft Excel
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Audiovisual Support Engineer
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Pediatric Dentist
The Smile Lodge Pediatric Dentistry —Albany, NY
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Certified Occupational Therapy Assistant
San Rafael Healthcare and Wellness Center —San Rafael, CA
- $42 - $47 an hour
- Part-time
- Background check
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Certified Occupational Therapy Assistant
Delta Healthcare & Wellness Center —Visalia, CA
- $35.00 - $40.57 an hour
- Full-time
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Staff Assistant to the Division of Student Life
Hamilton College —Clinton, NY
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- School experience
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Dentist
Raybrex Dental Recruiting —Rochester, NY
- $250,000 - $350,000 a year
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Dentist
Raybrex Dental Recruiting —Lancaster, PA
- $250,000 - $350,000 a year
- Part-time
- Private practice
- CPR Certification
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Inventory Associate
LG-OSS, llc —Festus, MO
- From $15 an hour
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- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
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6d
Associate Chiropractor – Established Marin Practice | $45–50/hr + Incentives
Tinozzi Chiropractic and Massage Studio —Corte Madera, CA
- $70,000 - $90,000 a year
- Part-time
- Customer service
- No background check
- Clinic
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Medical Receptionist
CLEANSLATE CENTERS INC —Hyannis, MA
- $20 - $23 an hour
- Full-time
- High school diploma or GED
- 1 year
- Associate's degree
- Paid holidays
- Disability insurance
6d

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IT Service Desk Technician

Trexon -
Boston, MA

Quick Apply

Job Details

$31 - $36 an hour

Qualifications

Jira
Telecommunications network troubleshooting
Desktop computer repair
Wiki systems
Mobile device support
Windows
Printer (troubleshooting support)
High school diploma or GED
Documentation tools
VoIP
Confluence
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
SharePoint
Defect tracking tools
Desktop administration
Telecommunications data network configuration
Hardware diagnostics
Peripheral hardware support
Ticketing system technical support
Mobile devices

Full Job Description

IT Service Desk Technician

FLSA STATUS: Non-Exempt

DEPARTMENT: IT
SUPERVISOR: Operations Manager

DIRECT REPORTS: None.

Position Summary

This position is responsible for providing fast, reliable technical assistance to employees within the FEC business unit across two locations — Braintree, MA and Chelsea, MA.

The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise environment. The intended impact is to minimize downtime, maintain operational continuity, and deliver an exceptional support experience at every touchpoint across both FEC sites. We are looking for a technically sharp, customer-first professional who takes pride in solving problems efficiently and documenting their work thoroughly. Success in this role looks like timely ticket resolution, minimal repeat issues, and end users who feel genuinely supported.

This person cares about technology, continuous learning, and helping others. They are comfortable working independently, thrive in a team environment, and bring a positive attitude to every interaction. The skillsets central to this role include hardware and software troubleshooting, Windows administration, networking fundamentals, and clear written and verbal communication.

The essential functions of the job include providing Tier 1 and Tier 2 desktop support, managing the IT service desk ticket queue, maintaining hardware and peripheral equipment, supporting infrastructure projects, and serving as a resource for end users across the Braintree and Chelsea locations.

Minimum Qualifications

Education:

High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.
CompTIA A+, Network+, or Microsoft certifications a plus.

Experience:

3–5 years of experience in a desktop support or IT service desk role.

Knowledge:

Working knowledge of Windows 10 and Windows 11 configurations and support on multiple hardware platforms.
Knowledge of Microsoft 365.
Knowledge of Jira Service Management and Confluence Documentation.
Knowledge of Active Directory, OneDrive, and SharePoint preferred.
Knowledge of mobile and telecom devices and services such as Dialpad or other VoIP systems, and various cell phone platforms.

Skills:

Network troubleshooting skills.
Printer configuration and support.
Ability to think through problems and visualize solutions.
Ability to implement, administer, and troubleshoot infrastructure devices.
Provides specific detailed information for hardware and software selection.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Ability to work with all levels of staff within and outside of IT and outside the organization.
A self-starter able to work independently but comfortable working in a team environment.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.
A positive attitude!

Job Responsibilities

Strategy & Planning

Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational technology needs.
Support development and implementation of new computer projects and new hardware installations.

Acquisition & Deployment

Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Support development and implementation of networking/wiring projects and installations.
Maintain up-to-date knowledge of networking/wiring contracts and supervise contract-based installations.

Operational Management

Identify and deliver required hardware service levels according to organizational policies.
Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and other products.
Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Receive and respond to incoming calls, tickets, and/or emails regarding hardware problems.
Document instances of hardware failure, repair, installation, and removal.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
If necessary, liaise with third-party support and equipment vendors.
Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Perform related duties consistent with the scope and intent of the position.
Provide guidance to junior members of the team as required.
Manage input/output fleet, including printers and scanners.
Oversee deployment and testing/monitoring of building battery backups.

Other responsibilities, initiatives, and ad-hoc projects as required.

Salary Range

$31 – $36 an hour, depending on experience.

Quick Apply

Refine Your Search

Service Desk Associate jobs

IT Service Desk Technician

Help Desk Specialist I - Clinical Applications

Service Desk

Medical Assistant

Director, ICU/Pathology - SMG

Front Desk Associate

Dental Hygienist

Mortgage Loan Officer (Mortgage Advisor)

Marketing and Administrative Coordinator

Community Health Manager

Audiovisual Support Engineer

Pediatric Dentist

Certified Occupational Therapy Assistant

Certified Occupational Therapy Assistant

Staff Assistant to the Division of Student Life

Dentist

Dentist

Inventory Associate

Associate Chiropractor – Established Marin Practice | $45–50/hr + Incentives

Medical Receptionist

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