Top 5492 Service Desk Engineer Jobs

Systems Engineer 1 - Service Desk
Anatomy IT, LLC —Remote
- On call
- Remote
- Mid-level
- Windows
- AWS
- Disability insurance
- Health insurance
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Service Desk Engineer
Tata Consultancy Services —Blue Bell, PA
- $55,000 - $70,000 a year
- Computer Science
- Mid-level
- Windows
- Commuter assistance
- Health insurance
L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Service Desk Engineer
Dresner Group —Columbia, MD
- Mid-level
- Windows
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Service Desk Engineer
OptfinITy —Washington, DC
- Email
- Computer Science
- Writing skills
- Mid-level
Network Engineer
Syntiro Networks, Inc —Remote
- $30 - $60 an hour
- Full-time
- Remote
- Heavy lifting
- Mid-level
- Analysis skills
- Flexible schedule
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11d
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
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Service Desk Engineer
Business Wire —San Francisco, CA
- $85,000 - $88,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Profit sharing
- Health insurance
Sr. Service Desk Engineer
TekBoox —Los Angeles, CA
- 8 hour shift
- Google Workspace
- Computer science
- Computer Science
- Disability insurance
- Health insurance
Cloud Service Desk Engineer
DMI —Remote
- $77,800 - $85,341 a year
- Full-time
- Inventory management
- Windows
- 8 years
- Disability insurance
- Health insurance
Service Desk Engineer
Anchor Network Solutions, Inc. —Englewood, CO
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
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Service Desk Application Engineer – Level II:
eKuber —Virginia
- Email
- Office
- Windows
- 8 years
Service Desk Engineer
Konica Minolta Business Solutions, U.S.A., Inc. —Plattsburgh, NY
- $55,700 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
Help Desk Team Lead
Decypher Technologies —Remote
- $24 - $30 an hour
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
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12d
Senior Service Desk Engineer
Davis Technology Management —Dallas-Fort Worth, TX
- $85,000 - $95,000 a year
- Full-time
- 7 years
- Windows
- Mentoring
Service Desk Systems Engineer:
eKuber —Virginia
- Email
- Remote
- 8 years
- Bachelor's degree
- Senior level
Service Desk Engineer L2
Omega Systems —New York, NY
- $60,000 - $72,000 a year
- On call
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
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11d
Junior Engineer - Tier 1 Helpdesk Support
Defense Unicorns —San Antonio, TX
- $102,000 - $138,000 a year
- On call
- Remote
- Azure
- Windows
- AWS
- Paid parental leave
- Health savings account
Customer Service Engineer
Innovative Network Solution Corp —Stamford, CT
- $50,000 - $75,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Health insurance
- Dental insurance
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14d
Trade Desk Support Engineer
DV Trading —Chicago, IL
- $110,000 - $135,000 a year
- Rotating shift
- Remote
- Computer science
- Computer Science
- Bachelor of Science
- Health savings account
- AD&D insurance

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Systems Engineer 1 - Service Desk

Anatomy IT, LLC -
Remote

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Job Details

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

SaaS platforms
SaaS

Full Job Description

The Systems Engineer 1 – Service Desk (SE1) is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, remote troubleshooting, and support for clients with various technologies, installation and integration, and troubleshooting of systems services. The SE1 must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.

RESPONSIBILITIES

Customer Satisfaction through the delivery of world class Support Services
Optimizing productivity while assigned to customer tickets or projects
Ability to prioritize work through ticket and project status
Problem-solving and resolution of systems issues and escalating where appropriate
Ticket Quality Control and Ticket Management
Customer Service, including phone, video, and email communication
Occasional on-site to nearby customers (less than 5%)
Occasional on-call responsibility/rotation
Participation in process improvement initiatives
Documentation skills for customer environments

EDUCATION & EXPERTISE

1-3 years’ experience as a Systems Engineer
Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems
Proven track record and experience with Microsoft, Mac, and Virtual services
Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching
Working technical knowledge of current network hardware, protocols, and internet standards
Strong background with ticketing systems and tracking work
1+ years in a customer facing role, MSP preferred
2+ years working with SaaS products
Microsoft Certifications preferred
Bonus point for Intune, ConnectWise, RRM tool experience
Virtualization technology certified a plus (Azure, VM Ware and AWS)
Experience with MSP tools like ITGlue are a bonus

CORE COMPETENCIES

Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues
Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools
Ability to communicate effectively and professionally with all customer contacts
Ability to provide clear written communication for ticket/project updates
Clear written communication to maintain organization and control over all information related to customer tickets and assignments
Excellent verbal skills for customer interaction
Excellent documentation skills
Dedicated to always providing exceptional customer service
Proficiency in all aspects of the core technical requirements
Strong team collaboration skills

THE COMPANY

Anatomy IT is a managed IT services and cybersecurity provider purpose-built for healthcare organizations. We support regulated healthcare environments across multiple care settings, helping clients reduce risk, maintain compliance, modernize infrastructure, and deliver reliable, secure technology that supports patient care and clinical operations. Our clients choose partners they trust.

WHY ANATOMY IT?

Anatomy IT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We deliver exceptional results by caring deeply for people and community, speaking up with honesty, fueling our mission with passion and grit, and taking full ownership with integrity and accountability.

BENEFITS

We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer – and celebrate our employees' differences regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all the responsibilities and skills required of team members.

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