Top 5552 Service Desk Engineer Jobs

Service Desk Engineer III
Infinity Technology Services —Kansas City, MO
- $60,000 - $75,000 a year
- Weekends as needed
- Background check
- Azure
- 5 years
- Paid training
- Health insurance
Quick Apply
Service Desk Engineer
GFI Digital —Jefferson City, MO
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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IT Support Engineer (Remote - Boston)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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IT Support Engineer (Remote - Chicago)
Xantrion —Remote
- $60,000 - $65,000 a year
- Full-time
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- Computer literacy
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- Mid-level
- Paid training
- Health insurance
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7d
Field Service Engineer
GEA —Hudson, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
- Opportunities for advancement
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
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- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Project Manager
Briggs Electric —Carson City, NV
- $125,000 - $150,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Engineering
- Paid holidays
- Health insurance
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Onboarding Solutions Consultant
Collective Data —Cedar Rapids, IA
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- Email
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- Google Workspace
- Up to 50% travel
- Disability insurance
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Project Engineer
CTL|Thompson, Inc. —Bozeman, MT
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- Full-time
- Clean driving record
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- 5 years
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Maintenance Model T
Model T Casino —Winnemucca, NV
- $14 - $18 an hour
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- English
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8d
Civil Engineering Principal-in-Charge/Vice President - Transportation
Huitt-Zollars —Seattle, WA
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- Full-time
- Civil engineering
- 11+ years
- Office
- Commuter assistance
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Landscape Architect Principal-In-Charge / Vice President
Huitt-Zollars —Phoenix, AZ
- Full-time
- Sales
- 11+ years
- Research
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Hotel Engineer I
Gravity Haus —Winter Park, CO
- $20 - $26 an hour
- Part-time
- Mid-level
- Computer skills
- In-person
- Health savings account
- Health insurance
Quick Apply
Mechanical Engineer
Altorfer CAT —Bartonville, IL
- $75,000 - $130,000 a year
- Full-time
- Clean driving record
- Customer service
- Bachelor of Science
- Paid parental leave
- Paid holidays
Residential CAD Technician
Monta Consulting & Design —Lake Mary, FL
- Full-time
- Hybrid work
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Heavy Civil Estimator II
Odin Construction Solutions, Inc —Denver, CO
- $100,000 - $140,000 a year
- Extended hours
- Construction site
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5h
Technical Sales-Systems Engineer
GTS Technology Solutions —Houston, TX
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- Background check
- Computer science
- Azure
- Health savings account
- Disability insurance
Quick Apply
7d
IT Support Engineer (MSP EXPERIENCE REQUIRED)
Confidential —Fort Myers, FL
- From $60,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply

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Service Desk Engineer III

Infinity Technology Services
Kansas City, MO

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Microsoft Windows Server
Customer communication
Azure
Process optimization
Public Cloud
Incident Escalation
High school diploma or GED
Firewall
DHCP
Cloud service support
DNS
Networking equipment (troubleshooting support)
VMware
Systems & applications support
Process improvement planning
Escalation handling
Active Directory

Full Job Description

Service Desk Engineer III

Infinity Technology Services – Kansas City, MO (Onsite)
Full-time | $60,000 – $75,000 per year

About Us

Infinity Technology Services is a fast-growing Managed Service Provider (MSP) supporting a diverse range of clients in the Kansas City metro area. Our mission is to deliver high-impact IT solutions with a focus on exceptional service, operational excellence, and continual innovation.

We are currently seeking a Service Desk Engineer III to join our team. This senior-level position is responsible for handling advanced technical escalations, mentoring junior team members, and helping drive IT strategy and service improvements. It’s a great opportunity for someone ready to lead and grow within a dynamic environment.

Responsibilities

Serve as the escalation point for complex IT issues involving desktop, server, network, and cloud environments.
Lead technical work for projects including system migrations, new client onboarding, and network deployments, cloud solutions, server upgrades, etc.
Provide advanced diagnostics, root cause analysis, and long-term solutions for recurring technical problems.
Mentor and support Service Desk Engineers I and II, encouraging skill development and team collaboration.
Partner with internal teams and clients to implement infrastructure upgrades and process enhancements.
Manage and document service tickets accurately within SLA guidelines.
Analyze support trends to suggest and implement preventative measures.
Participate in a rotating on-call schedule for after-hours/weekend support.
After hours work as needed to reduce client impact for scheduled maintenance windows.
Travel locally to client sites as needed (may be on short notice).

Qualifications

Required:

5+ years of IT support experience, including 1+ year in a senior/escalation-level role.
Strong troubleshooting skills across Windows, networking, and cloud systems.
Excellent communication and customer service skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Experience working independently and managing complex issues with minimal supervision.
Demonstrated ability to lead knowledge-sharing and process improvements.

Preferred:

Experience in a Managed Service Provider (MSP) environment.
Certifications such as CompTIA (A+, Network+), Microsoft (MCP/MCSA), or Cisco (CCNA).
Familiarity with ticketing systems and documentation platforms.

Technical Skills

Windows, macOS, and Linux (desktop and server environments)
Server OS: Windows Server 2016–2024
Microsoft 365, Exchange Online, Teams
Active Directory, Group Policy
VPN and firewall configuration (Meraki, Palo Alto, Fortinet, Check Point, etc.)
Networking protocols: TCP/IP, DHCP, DNS, VLANs
VOIP systems (e.g., 3CX, RingCentral)
Backup and disaster recovery solutions
RMM tools and endpoint management platforms
Azure and Microsoft 365 cloud environments
Security tools and basic cybersecurity best practices
End-user hardware, printers, and cabling

Benefits

401(k) retirement plan
Paid Time Off (PTO)
Supplemental insurance options
Training & certification reimbursement
Opportunities for career growth and leadership
Health, Dental and Vision Insurance

Schedule

Monday to Friday (primary)
After hours work as needed
Rotating on-call (nights/weekends)

Location: Onsite – Kansas City, MO
Job Type: Full-time
Compensation: $60,000 – $75,000 per year
Benefits: 401(k), Paid Time Off, Training Reimbursement, Supplemental Insurance

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Kansas City, MO 64110 (Required)

Ability to Relocate:

Kansas City, MO 64110: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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IT Support Engineer (MSP EXPERIENCE REQUIRED)

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