Top 6095 Service Desk Engineer Jobs

MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
Service Engineer
CodexIT —Remote
- $65,000 - $80,000 a year
- Full-time
- Remote
- English
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
3d
Audiovisual Support Engineer
Samaritan's Purse —Boone, NC
- Full-time
- 7 years
- System design
- English
- Paid holidays
- Disability insurance
Field Service Engineer
GEA —Hudson, WI
- Full-time
- Mid-level
- 3 years
- Driver's License
Hotel Engineer I
Gravity Haus —Winter Park, CO
- $20 - $26 an hour
- Part-time
- Mid-level
- Computer skills
- In-person
- Health savings account
- Health insurance
Quick Apply
Principal-in-Charge/Vice President - Public Works
Huitt-Zollars —Oklahoma City, OK
- Full-time
- Bachelor of Science
- Research
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Hotel Engineer I
Gravity Haus —Enumclaw, WA
- Weekends as needed
- Mid-level
- Computer skills
- 2 years
- Health insurance
- 401(k) matching
Quick Apply
Systems Engineer
3Nines Technologies, Inc. —Oklahoma City, OK
- From $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Electrical Engineer
Port Townsend Paper Corporation —Port Townsend, WA
- $125,000 - $193,750 a year
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
Quick Apply
Regional Project Engineer (Pittsburgh Region)
Global Data Consultants —Chambersburg, PA
- System design
- Windows
- Bachelor's degree
- Opportunities for advancement
Lead Engineer
Hirschi Technologies, LLC —North Las Vegas, NV
- $130,000 - $180,000 a year
- Full-time
- Background check
- Pass drug screening
- Office
- Health insurance
- Dental insurance
Quick Apply
Senior Cybersecurity Engineer
SOUTHEASTERN COMP CONSULTANTS INC —King George, VA
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Project Engineer
CTL|Thompson, Inc. —Bozeman, MT
- $80,000 - $100,000 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Profit sharing
- Health savings account
4d
Landscape Architect Principal-In-Charge / Vice President
Huitt-Zollars —Phoenix, AZ
- Full-time
- 11+ years
- Research
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
11d
Sr. Infrastructure and Cloud Engineer
BSF —Jacksonville, FL
- Full-time
- Office
- In-person
- Senior level
Quick Apply
Installation Project Engineer - Portage
Integrated Mill Systems —Portage, IN
- $65,000 - $95,000 a year
- Day shift
- Microsoft Excel
- Writing skills
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Quality Manager CNC Inspection & Customer Quality
DW PRODUCTS —Cedar Rapids, IA
- Full-time
- Mid-level
- US work authorization
- In-person
- Paid holidays
- Disability insurance
Quick Apply
11d
Maintenance Model T
Model T Casino —Winnemucca, NV
- $14 - $18 an hour
- Weekends as needed
- English
- Mid-level
- Hotel
Quick Apply
3d
Civil Engineer – All Levels of Experience
KPM Franklin —Orlando, FL
- $50,000 - $150,000 a year
- Full-time
- Background check
- AutoCAD
- Civil engineering
- Health savings account
- Paid holidays
Quick Apply

I want to receive the latest job alert for Service Desk Engineer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Service Desk Engineer jobs near

MSP Service Coordinator

CW IT SUPPORT INC
Remote

Quick Apply

Job Details

Full-time
$39,000 a year

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Serving clients
Task prioritization

Full Job Description

MSP Service Coordinator

Looking to join an incredible team in Eastern North Carolina that make a real impact by providing creative, resourceful solutions to challenging problems every day? Come join a team where you can learn continually, gain knowledge, certifications, and grow your IT skill set in an environment based upon continual improvement and growth. We are looking for resourceful, intentional, competent, detail oriented, and customer-focused entry-level IT technicians to join our growing team as a service coordinator.

Every day presents new challenges and puzzles to solve at CW IT Support, with a chance to learn something new, or provide value with your current knowledge to our clients. The more you learn, the more you can earn at CW IT Support, and we promote learning and growth by offering company paid training and certification testing.

We offer competitive pay, excellent benefits (Health, Dental, Vision, 401k, Life Insurance, Long-term disability), and an opportunity for advancement within the company.

Full-Time Remote position

Our IT Managed Services Provider (MSP) focuses on being the outsourced technology services for SMB customers through Technology Infrastructure Management, Help Desk Support, Security, IT Projects and Strategy. We’re a growing firm located in Wilmington, NC looking for a Service Coordinator.

Overall responsibility:

The MSP Service Coordinator is an entry level position responsible for day-to-day ticket dispatch and coordination. The Service Coordinator is responsible for properly setting up tickets from their inception to completion. This role requires sense of urgency, organization and multitasking, and attention to detail. This includes setting up contacts in the PSA tool, assigning ticket types, subtypes, assigning primary and secondary technician, etc. The Service Coordinator is responsible for the proper documentation of procurement for hardware needed in a service ticket. Lastly, the Service Coordinator would be the administrative assistant to the Service Manager and/or the Director of Operations.

Primary Duties and Responsibilities:

Answer incoming calls and dispatch support tickets
Setup tickets properly by ensuring contacts, types, subtypes, resource, etc. are correct
Able to manage and assign potential problems or outage tickets in a timely manner
Review all statuses of tickets, schedule all engineers’ tickets for the next day, and touch all tickets with updated notes and calls if applicable
Follow procurement process with incoming equipment for service tickets
Keep track of engineer availability for escalation tickets
Run reporting on the following
- Open Ticket Count Per Tech
- Ready to Engage Count overall
- Overdue Tickets Per Tech
- Estimated/Actual Hours worked per Tech weekly.
- All Service Calls for the day
- Out of Office This Week
- Utilization percent by Resource
Assist with multiple tasks including scheduling, running reports, and assisting with follow-ups
Ensure all time entries are put in by the technicians daily and confirm daily timesheets

Secondary Role Responsibilities:

Training, learning, and development of interested skills within role
Scheduling meetings and running point on daily huddles
Troubleshooting tickets if time permits
Documentation on new processes or procedures
Training New Service Coordinator staff

Qualifications:

2 years customer service experience required
1 year MSP experience preferred
Microsoft Office experience
Windows desktop troubleshooting experience
AutoTask Ticket system experience preferred
Procurement experience

Skills:

Must be highly organized
Must have a sense of urgency
Detailed-oriented
Ability to work in a fast-paced environment
Possess excellent interpersonal and customer service skills
Strong written and verbal communication skills
Must be able to manage time effectively
Ability to coordinate schedules

Benefits:

Matching 401k
100% paid Health, Dental, Vision insurance for individual / 50% dependent
7 Paid Holidays Annually
3 weeks PTO annually, 4 weeks at 5 years
Company paid training and certifications

Compensation:

$39k/yr starting salary

Our core values:

We believe in constant & never-ending improvement & development. We strive to continually improve ourselves, both personally and professionally. We believe if you aren't growing, you are dying. We must continue to improve in all that we do and become better every day.
We deliver outstanding customer service. We must over-deliver and exceed client expectations if we expect to grow, retain clients, and receive referrals. We focus on proactive communication, meet our deadlines, and have exceptional follow-up. We work with integrity and do what we say we are going to do. When we fail to deliver, we go above and beyond to make it right.
We add more value to our clients than ANYONE else in our industry. We focus on value delivered, and find ways to continually improve our offerings, delivering service at competitive prices, and ensuring that our clients are better protected and better served than they can get anywhere else. This also means we never stop finding ways to improve the quality of our client's systems and lives.
We focus on growth & profitability, for the sake of our employees, our clients, our community, and the world! Without profit, there is no life in a business. Revenue is vanity, profit is sanity. With profit, we can change lives, improve, grow, and fulfill our mission. Without it, it doesn't matter how good we are, we will not survive to help anyone.
We believe in Extreme Ownership. The core leadership principle from Jocko Willink's book, Extreme Ownership, this principle is talking about ownership up and down the chain of command. There are no excuses. There is no one else to blame. You must own everything in your world, and everything that affects your mission. We accept responsibility for our actions (or lack of action) and avoid living in denial.
We are hungry and always strive to do more. Hunger is a key element of what we believe makes teams members and companies successful. Always striving to be more productive, to take on new challenges and tasks, and to perform at the highest level. Laziness is not tolerated here. It is important to carry your own weight so that the team can rely on you.
We focus on results first. Results matter. Period. As a company, and as individuals, we focus on results, measuring our performance, and pushing to hit our goals.

Quick Apply

Refine Your Search

Service Desk Engineer jobs

MSP Service Coordinator

Service Engineer

Audiovisual Support Engineer

Field Service Engineer

Hotel Engineer I

Principal-in-Charge/Vice President - Public Works

Senior IT Support Engineer

Hotel Engineer I

Systems Engineer

Electrical Engineer

Regional Project Engineer (Pittsburgh Region)

Lead Engineer

Senior Cybersecurity Engineer

Project Engineer

Landscape Architect Principal-In-Charge / Vice President

Sr. Infrastructure and Cloud Engineer

Installation Project Engineer - Portage

Quality Manager CNC Inspection & Customer Quality

Maintenance Model T

Civil Engineer – All Levels of Experience

I want to receive the latest job alert for Service Desk Engineer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected