Top 4783 Service Desk Engineer Jobs

Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
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Support / Systems Engineer
Uptime Legal Systems —Eden Prairie, MN
- Up to $55,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
IT Support Engineer
AdvanTech —Gainesville, FL
- $50,000 - $70,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Managed Services Engineer
QUALITECH COMPUTERS —Staten Island, NY
- From $50,000 a year
- Part-time
- Hybrid work
- 5 years
- Windows
- Analysis skills
- Health insurance
- Paid time off
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Unified Communications Engineer
Reliant IS —SeaTac, WA
- $30 - $35 an hour
- 8 hour shift
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Dental insurance
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11d
Tier III Service Desk Engineer
Unio Digital —Remote
- Full-time
- Remote
- 6 years
- Mentoring
- Training & development
Quick Apply
13d
Network Engineer
Syntiro Networks, Inc —Remote
- $30 - $60 an hour
- Full-time
- Remote
- Heavy lifting
- Mid-level
- Analysis skills
- Flexible schedule
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Service Desk Engineer
Konica Minolta Business Solutions, U.S.A., Inc. —Plattsburgh, NY
- $55,700 - $70,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
WordPress Engineer
The Publisher Desk Inc —Remote
- $0 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Research
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Help Desk Support Engineer
SOSi —Florida
- $41,852 - $77,723 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- 3 years
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Service Desk Engineer
GFI Digital —Jefferson City, MO
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Entry/Associate Electrical R&D Test Engineer
Saronic Technologies —Austin, TX
- Full-time
- Bachelor of Science
- Office
- Analysis skills
- Paid parental leave
- Paid holidays
Quick Apply
Software Engineer - Special Programs
Saronic Technologies —Austin, TX
- Full-time
- System design
- Office
- Computer networking
- Paid parental leave
- Paid holidays
Quick Apply
Senior Full Stack Engineer
Saronic Technologies —Austin, TX
- $190,000 - $240,000 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Manufacturing Systems Engineer
Saronic Technologies —Austin, TX
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Full Stack Software Engineer, Program Systems
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Engineer
Lazorpoint —Cleveland, OH
- $40,000 - $80,000 a year
- Full-time
- Background check
- Computer Science
- Research
- Health savings account
- Health insurance
Quick Apply
Systems Software Engineer
Saronic Technologies —Austin, TX
- Full-time
- Computer Science
- System design
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Full Stack Software Engineer, Program Systems
Saronic Technologies —Washington, DC
- Full-time
- Computer Science
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
IT Support Engineer I
M/I Homes —Columbus, OH
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Profit sharing
- Paid parental leave
Quick Apply

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Help Desk Engineer

Brown Jordan
El Paso, TX

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Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Spanish
Azure
MCP
Enterprise software
English
Microsoft Office
AWS
Bachelor's degree
Computer management
Video conferences (communication methods)
CompTIA Security+
CompTIA A+
Intune

Full Job Description

Job Title: Help Desk Engineer
Department: IT
Reports To: IT Manager
Location: Onsite EPDC

Position Summary

The Help Desk Engineer serves as a senior technical resource responsible for end-user support, systems administration, and infrastructure troubleshooting across the organization. This role goes beyond traditional desk functions — the ideal candidate takes ownership of complex technical issues, drives process improvements, and serves as a key escalation point for the IT environment.

The Help Desk Engineer must be comfortable working in a fast-paced, multi-site environment and capable of communicating technical concepts clearly to both English- and Spanish-speaking users. This position requires 24/7 on-call availability to support business-critical systems and minimize downtime across all locations.

End-User Support & Escalation

Provide first-, second-, and third-level technical support to onsite and remote users in both English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline support capabilities
Respond to, prioritize, troubleshoot, and resolve support requests via ticketing system, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations

Endpoint & Account Administration

Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics

Systems, Security & Infrastructure

Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff

Engineering, Projects & Continuous Improvement

Lead and contribute system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve system reliability

Experience

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable leveraging AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technical Skills

· CompTIA A+, Network+, Security+, or Microsoft certifications (MCP, MCSA, or equivalent)
· Experience supporting video conferencing, AV systems, and collaboration technology
· Hands-on experience with endpoint management platforms (Intune, JAMF, Kandji, SCCM, etc.)
· Exposure to server administration, virtualization, or cloud environments (Azure, AWS)

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

Education:

Bachelor's (Required)

Experience:

IT Engineering: 4 years (Required)

Language:

Spanish (Required)

Ability to Commute:

El Paso, TX 79905 (Required)

Work Location: In person

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