Top 2391 Service Excellence Concierge Jobs

Assistant Front Office Manager
The Otesaga Resort Hotel —Cooperstown, NY
- $62,500 - $67,500 a year
- Weekends as needed
- Background check
- Mid-level
- Ability to climb stairs
- Free parking
- Paid jury duty
Quick Apply
Hotel Concierge
The Hermitage Hotel —Nashville, TN
- From $18 an hour
- 8 hour shift
- Background check
- Hospitality
- Customer service
- Health insurance
- Dental insurance
Quick Apply
13d
Sales Administrator
Hennepin Made —Minneapolis, MN
- $21 - $23 an hour
- Full-time
- Google Workspace
- Research
- Administrative experience
- Health savings account
- Paid holidays
Quick Apply
18h
Patient Care Coordinator
Concierge Aesthetics and Plastic Surgery —Northbrook, IL
- From $50,000 a year
- Full-time
- Background check
- Management
- Surgery
- Paid training
- Continuing education credits
Quick Apply
2nd Shift Concierge
Resort Lifestyle Communities —South Portland, ME
- $17 - $20 an hour
- Full-time
- Serving
- Clean driving record
- Microsoft Excel
- Health savings account
- Disability insurance
Quick Apply
14d
Patient Support Supervisor l Pittsburgh, PA
Blink Health —Robinson Township, PA
- $50,000 - $100,000 a year
- Management
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
6d
Branch Manager
Harrington Industrial Plastics —Chicago, IL
- Full-time
- Customer service
- Adults
- Mid-level
- Paid jury duty
- Health savings account
Quick Apply
CONCIERGE - PART-TIME, FLEXIBLE HOURS
Parc Communities LLC —Bryan, TX
- $13.75 an hour
- Part-time
- Ability to lift 50 pounds
- Ability to sit for extended periods
- Older adults
- Flexible schedule
Quick Apply
10h
Senior Leasing Specialist (AZ)
Optima, Inc. —Scottsdale, AZ
- $24 - $28 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid parental leave
- Paid holidays
6d
Director of Front Office (Luxury Resort | Forbes Standards)
UNIVERSITY OF VIRGINIA HOST PROPERTIES INC —Charlottesville, VA
- Weekends as needed
- 5 years
- Training & development
- Senior level
Quick Apply
Patient Support Supervisor, Call Center | Onsite-Chesterfield
Blink Health —St. Louis, MO
- $50,000 - $100,000 a year
- Management
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
6d
Personal Lines Insurance Customer Service
DiStefano Insurance Services, Inc. —Canal Fulton, OH
- From $38,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Office
- Health insurance
- Dental insurance
Quick Apply
Agent
Pinkerton —Milwaukee, WI
- Part-time
- Military
- Computer literacy
- Mid-level
Patient Concierge/Patient Care Coordinator
Elite Medspa + Wellness Center —Needham, MA
- $27 - $32 an hour
- Part-time
- CRM software
- Hospitality
- Microsoft Outlook
- Health insurance
- 401(k)
Quick Apply
Concierge
JN Group, Inc. —Honolulu, HI
- $18 - $20 an hour
- 8 hour shift
- Microsoft PowerPoint
- Microsoft Word
- Background check
- Health insurance
- Dental insurance
Quick Apply
Temporary Hospitality Manager
Solista Colorado Springs by Cogir —Colorado Springs, CO
- $18 - $22 an hour
- Temporary
- Microsoft Outlook
- Sales
- ServSafe
- Paid holidays
- Health insurance
Quick Apply
7d
Workplace Reception Concierge
Circles —San Francisco, CA
- $28 - $29 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Concierge
Skaneateles Fields Resort & Spa, Curio Collection by Hilton —Skaneateles, NY
- $20 an hour
- Weekends as needed
- In-person
- Entry level
- Resort
- Health insurance
- Dental insurance
Quick Apply
Manager of Guest Experience
BravoTech —Dallas, TX
- Residential
- Senior level
- Leadership
Quick Apply
Assistant General Manager - Hospitality Service
Ochsner Health System —Shreveport, LA
- Full-time
- 3 years
- Master's degree
- Hotel
- Health savings account
- Relocation assistance
Quick Apply
3d

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Assistant Front Office Manager

The Otesaga Resort Hotel
Cooperstown, NY

Quick Apply

Job Details

Full-time
$62,500 - $67,500 a year

Benefits

Free parking
Paid jury duty
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Life insurance
Referral program
Food provided
Retirement plan

Qualifications

Revenue growth
Pricing
Operations management
Performance management
Team development
Front desk
Budgeting
Team motivation (leadership skill)
Office experience

Full Job Description

Reports to: Front Office Manager

Job Summary

Responsible for assisting and supporting the Front Office Manager in overseeing all front office operations, including Front Desk, Concierge, Bell Staff, Valet, Shuttle Services, Night Audit, and related areas. This role ensures exceptional guest service, efficient daily operations, and team development while maintaining hotel luxury standards. The Assistant Front Office Manager acts as a leader on duty, directly supervising staff, resolving guest concerns, and achieving departmental financial and service goals.

Essential Job Functions:

Lead and support daily front office operations, ensuring a seamless guest experience from arrival to departure
Supervise and motivate front desk, bell, valet, night audit, and concierge teams
Act as Manager on Duty, handling escalated guest concerns with professionalism and care
Create memorable guest experiences through personalized service and attention to detail
Train, coach, and develop team members to meet luxury service standards
Assist with documentation of disciplinary actions and performance management processes.
Assist with the interview process for applications in related areas.
Partner with other departments to ensure operational excellence
Assist with scheduling, payroll, and labor management
Support revenue-driving initiatives such as room upselling
Monitor guest feedback and implement improvements to enhance satisfaction
Maintain professional appearance as outlined in the company dress code.
Step in to perform line-level duties in all areas as needed
Other duties and tasks as assigned.

Experience:

3–5 years of front office experience in a hotel or resort environment (luxury preferred)
Prior leadership or supervisory experience
Strong problem-solving skills with the ability to handle guest concerns confidently
A hands-on leader who leads by example and inspires their team
Excellent communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Experience with Agilysys Versa PMS system is a plus
Flexible availability, including weekends, nights, and holidays
Have a basic understanding of budgeting, labor management, pricing, and revenue strategies.

Physical Requirements:

These physical requirements for this position may be accomplished with or without reasonable accommodations. While performing the duties of this job, the employee is regularly required to stand, and/or move for extended periods of time (approximately 8 to 10 hours), twist at the neck and trunk, bend at the waist, stoop, kneel, or crouch. The employee is frequently required to reach with hands and arms. Employees will frequently use their hands to handle objects and tools, and operate service equipment and computers. The employee will also frequently ascend and descend stairs. Vision abilities required by this job include close vision and color vision.

Work Conditions:

The position will require you to work morning, evening, weekend, and holiday hours. While performing the duties of this job, the employee generally works in a moderate to loud environment, dependent on the specific work site and/or equipment operation. This position requires flexibility to work varied shifts, including overnights, weekends, and holidays. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Pay: $62,500.00 - $67,500.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Food provided
Free parking
Health insurance
Life insurance
Paid jury duty
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

Do you have experience in a leadership role in a hotel setting? If yes, please explain.

Work Location: In person

Quick Apply

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