Top 1767110 Service Management Jobs

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
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Facilities Manager (Northeast)
Panda Restaurant Group —Remote
- $112,500 - $158,000 a year
- Email
- Hybrid work
- Hospitality
- Up to 50% travel
- Mid-level
- AD&D insurance
- Disability insurance
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HVAC Service Manager
M.E. Flow Inc —Lorton, VA
- $92,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- 5 years
- Research
- Paid holidays
- Health insurance
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Operations Manager
AMG Aluminum North America —Malaga, WA
- $110,000 - $135,000 a year
- Full-time
- Background check
- Bachelor of Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
Facilities Superintendent
Linde —Price, UT
- Full-time
- Up to 50% travel
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
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HVAC Install Manager
M.E. Flow Inc —Lorton, VA
- $95,000 - $105,000 a year
- Full-time
- Research
- Residential
- Driver's License
- Paid holidays
- Health insurance
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Commercial Laundry/Dry Cleaning Operations Manager
Blue Wave Hawaii Laundry Services —Lihue, HI
- $75,000 - $85,000 a year
- Weekends as needed
- Management
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Safety Manager
2 Fast Logistics, Inc. —Carol Stream, IL
- $55,000 - $70,000 a year
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Public Works Director
City of Tye —Tye, TX
- $60,000 - $90,000 a year
- Full-time
- Background check
- Construction site
- Office
- Health insurance
- Dental insurance
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Facilities Manager
AGC/ Gar Kenyon —Meriden, CT
- Full-time
- Background check
- Bachelor's degree
- Plumbing
- Health savings account
- Health insurance
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Assistant Facilities Manager
Uline —Pleasant Prairie, WI
- Weekends as needed
- Carpentry
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Assistant Transportation Manager
ProPacific Fresh —Durham, CA
- $80,000 - $85,000 a year
- Full-time
- CDL B
- CDL A
- Mid-level
- Health savings account
- Health insurance
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Facility Services Director
WESLEY COMMONS —Greenwood, SC
- From $100,000 a year
- Full-time
- Supervising experience
- Plumbing
- In-person
- Health savings account
- Health insurance
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Manager, Maintenance
Premium Waters —Riverside, MO
- Full-time
- Customer service
- 5 years
- Word processing
- Wellness program
- Disability insurance
Quick Apply
General Manager - HVAC installations
Unilux Suite Solutions —Chicago, IL
- $115,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health insurance
- Dental insurance
Quick Apply
9d
Owner Relations Manager
The Parrish Collection —Koloa, HI
- From $75,000 a year
- Weekends as needed
- Management
- Sales
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Buyer/Planner
nLIGHT —Camas, WA
- $90,000 - $115,000 a year
- Full-time
- Mentoring
- US work authorization
- Organizational skills
- Paid jury duty
- Health savings account
Cabinetry Finishing Manager
Wisenbaker Builder Services —Houston, TX
- Full-time
- ERP systems
- Mid-level
- 3 years
Quick Apply
Environmental Services Manager I
Immanuel —Lincoln, NE
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Facility Lead
Cubework —Somerset, NJ
- $23 - $28 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
Quick Apply

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Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

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Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

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Refine Your Search

Service Management jobs

Customer Service Manager

Facilities Manager (Northeast)

HVAC Service Manager

Operations Manager

Facilities Superintendent

HVAC Install Manager

Commercial Laundry/Dry Cleaning Operations Manager

Safety Manager

Public Works Director

Facilities Manager

Assistant Facilities Manager

Assistant Transportation Manager

Facility Services Director

Manager, Maintenance

General Manager - HVAC installations

Owner Relations Manager

Senior Buyer/Planner

Cabinetry Finishing Manager

Environmental Services Manager I

Facility Lead

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