Top 1469051 Service Member Jobs

Member Service Specialist I - Leo Mall
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- Microsoft Outlook
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- Health insurance
- Dental insurance
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Full-Time Instructor Automotive Welding (Alexandria, VA)
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Heavy Duty Truck Salesperson
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QUALITY MECHANICAL SERVICES —Duluth, MN
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Equipment Service Technician, North American Disaster Relief
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Nuss Truck & Equipment —Roseville, MN
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- Microsoft Excel
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Service Writer
South Port Marine —South Portland, ME
- From $30 an hour
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SPY Radar Systems Controller (RSC) Trainer
Orion Solutions LLC —Dahlgren, VA
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11d
Corrosion Technician Lead
Summit Midstream Corporation —Carlsbad, NM
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Rolling Stock Mechanic
Moose River Lumber —Moose River, ME
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4d
Maintenance and Calibration Specialist
POLARIS Laboratories —Indianapolis, IN
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Outboard Marine Technician
Starling Marine —Morehead City, NC
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Location Maintenance & Repair Technician - Anchorage, AK and surrounding area part-time
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Marine Technician Mechanic
Willey's Marine —McGregor, MN
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- Full-time
- In person
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- Paid training
Quick Apply

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Member Service Specialist I - Leo Mall

Police and Fire Federal Credit Union -
Philadelphia, PA

Apply Now

Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Financial software

Full Job Description

Competitive Base Salary - Experience Required

****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****

****401K – PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****

********Great benefits, paid time off, and more! Become a part of the team today!******

Location:11705 Bustleton Avenue, Philadelphia, PA 19116

Principal Mission

Member Service Specialist I (MSS I) is the entry level branch role. Responsible for providing superior member service in branch and ensuring new and existing member relationships are developed by using product knowledge in conjunction with execution of our Total Member Connect (TMC) process to support the Credit Union’s growth goals. Support PFFCU growth goals by engaging with members using Total Member Connect (TMC) and product knowledge to uncover products and services to benefit the financial well-being of our members and while maintaining a high level of integrity and operational efficiency.

All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.

Major Responsibilities

Adheres to PFFCU Commitment to our Members and leads by example at all times.
Deliver superior member service by treating members with respect consistently providing friendly and professional service.
Responsible for all aspects of the branch, including but not limited to completing membership applications, loan applications, resolving account issues and performing cash-related responsibilities on the window, desk or ITM.
Ensures member information is secured and protected.
Cross sell Credit Union products through meaningful conversations to uncover member needs for products and services using the 5 Step TMC process.
Effectively uses resources to handle member inquiries and concerns efficiently and to completion.
Demonstrates flexibility to help ensure the branch properly staffed.
Works to make a good first impression on members that reflects well on PFFCU.

Additional Responsibilities

Focus on quality, producing work that is thorough and completed with minimal errors.
Assists management with Dual Control processes as needed.
Reach successful or better production as defined in the Retail Performance Standards having quality conversations with members to deepen relationships using the TMC process.
Maintains a neat and organized workspace.

Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.

Qualifications:

High School Diploma/GED
Preferred 1 year of Customer Service with Sales/Production goals.
Strong verbal and written communication skills
Solid problem-solving skills
Exceptional Member Service skills
Strong organizational skills
Ability to remain professional and composed under pressure
Embraces technology

Physical Requirements:

Prolonged periods of standing and walking (4+ hours) while working on a computer assisting members at ITMs or Window.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia’s Fair Chance Hiring Law;'

#PFFCUBSR

Apply Now

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Member Service Specialist I - Leo Mall

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