Top 38238 Service Mgr Jobs

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
Service Center Manager
Reliant Student Transport, LLC —Hastings, MN
- $115,000 a year
- Full-time
- 5 years
- Senior level
- Leadership
- Paid training
- Health insurance
Quick Apply
Customer Service Operations Supervisor
Giggle Fiber, LLC —Monrovia, CA
- $70,000 a year
- Weekends as needed
- Microsoft Excel
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Manager, Customer Service
Saab —De Witt, NY
- $132,000 - $171,600 a year
- Full-time
- Pass drug screening
- Master's degree
- 8 years
- Paid holidays
- Disability insurance
Team Lead - Service Management
GEHA —Lee's Summit, MO
- $126,147 - $159,583 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
- AD&D insurance
- Disability insurance
Automotive Service Department Coach
Chris Collins Inc —Remote
- $130,000 - $200,000 a year
- Full-time
- Dealership
- Senior level
- Leadership
- Flexible schedule
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WM Service Manager
Autocar, LLC —Remote
- Full-time
- Hybrid work
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Service Manager
Hogan —Orlando, FL
- Mid-level
- 3 years
- Organizational skills
Quick Apply
Resident Manager (Luxury Rental)
Related —New York, NY
- $120,000 - $130,000 a year
- Full-time
- Hospitality
- Residential
- High school diploma or GED
Antwerpen Automotive Service Manager
Antwerpen Automotive —Columbia, MD
- $50,000 - $150,000 a year
- Full-time
- Inventory management
- Mid-level
- Leadership
- Dental insurance
- 401(k)
Quick Apply
HVAC Lead Installer/ Service Tech
Apex Clean Air —Boise, ID
- $70,000 - $170,000 a year
- Full-time
- Customer service
- 5 years
- Residential
- Fuel card
- Relocation assistance
Quick Apply
11d
Senior (Master) Service Technician Commercial Cooking Equipment
Cobblestone Ovens —Bensenville, IL
- From $37 an hour
- Full-time
- 5 years
- Military
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Manager
Washington Energy Services Company, LLC —Fife, WA
- $100,000 - $125,000 a year
- Full-time
- Background check
- Clean driving record
- Microsoft Outlook
- Fuel card
- Health savings account
Quick Apply
Physical Therapist Manager
Arc Health PBC —Winnebago, NE
- $135,000 - $150,000 a year
- Full-time
- Background check
- CPR Certification
- Anatomy knowledge
- Health insurance
- Dental insurance
Quick Apply
3d
Service Plumbing Project Manager
SILICON VALLEY MECHANICAL —San Jose, CA
- $100,000 - $140,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Schematics
- Health savings account
- Paid holidays
Quick Apply
Semiconductor Field Service Manager (10 Year Minimum)
Fabworx Solutions, Inc. —Austin, TX
- Full-time
- Office
- Travel
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
7d
Lead Motive Service Tech
Alpine Power Systems —Indianapolis, IN
- Computer literacy
- Mid-level
- Travel
- Health insurance
- 401(k)
Quick Apply
HVAC Service Manager
Gold Medal Service —Hillburn, NY
- $85,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Residential
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Electrical Service Manager
Bright Future Electric —Huntsville, AL
- $80,000 - $110,000 a year
- Full-time
- Construction site
- System design
- Continuous improvement
- Health savings account
- Health insurance
Quick Apply
Commercial HVAC Service Manager
Colorado Chiller Services —Denver, CO
- $80,000 - $140,000 a year
- Full-time
- English
- Contracts
- In-person
- Health insurance
- 401(k)
Quick Apply

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Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

Service Mgr jobs

Customer Service Manager

Service Center Manager

Customer Service Operations Supervisor

Manager, Customer Service

Team Lead - Service Management

Automotive Service Department Coach

WM Service Manager

Service Manager

Resident Manager (Luxury Rental)

Antwerpen Automotive Service Manager

HVAC Lead Installer/ Service Tech

Senior (Master) Service Technician Commercial Cooking Equipment

HVAC Service Manager

Physical Therapist Manager

Service Plumbing Project Manager

Semiconductor Field Service Manager (10 Year Minimum)

Lead Motive Service Tech

HVAC Service Manager

Electrical Service Manager

Commercial HVAC Service Manager

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