Top 510852 Service Operations Manager Jobs

Service Manager
Pohanka Chevrolet —Chantilly, VA
- $165,000 - $200,000 a year
- Weekends as needed
- Dealership
- 5 years
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Warehouse Operations Manager
Seacorners Supply Chain Incorporated —Savannah, GA
- $70,000 - $100,000 a year
- Full-time
- English
- Mid-level
- Forklift
- Opportunities for advancement
Quick Apply
Division Manager – Operations & Logistics
Stella Enviornmental Services —Charleston, SC
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14d
New York/New Jersey Warehouse Operations Manager (Mandarin)
X.H. Supply Chain (Singapore) Private Limited —New York, NY
- $7,000 - $8,000 a month
- Full-time
- English
- 3 years
- Bachelor's degree
Quick Apply
Operations Manager
Zara USA Inc. —Troy, MI
- Full-time
- 18 years or older
- Management
- Customer service
- Health insurance
- Dental insurance
6d
General Manager
Chelsea Hospitality Group —Morristown, NJ
- $125,000 a year
- Full-time
- Residential
- Hotel
- Senior level
- Health insurance
- Paid time off
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Manager of International Operations & Service
Everest Fuel —Remote
- Mid-level
- 3 years
- Experience equivalent to degree accepted
Quick Apply
Innovative Service Manager
River City NW Mechanical, LLC —Sherwood, OR
- $80,000 - $95,000 a year
- Full-time
- Senior level
- Health insurance
- 401(k)
Quick Apply
Operations Manager 1
UNFI —Aurora, CO
- $78,200 - $126,900 a year
- Full-time
- Microsoft Excel
- Research
- Mid-level
- Wellness program
- Health savings account
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Traveling Service Operations Support Manager
AIR Communities —Denver, CO
- $90,000 - $105,000 a year
- Full-time
- Pass drug screening
- Criminal background check
- Travel
- Commuter assistance
- Paid parental leave
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Operations Manager
Sandream Specialties —Fairfield, NJ
- Full-time
- 5 years
- Microsoft Office
- Supervising experience
Quick Apply
Operations Manager
Transdev —Seattle, WA
- $104,000 - $116,840 a year
- Weekends as needed
- Background check
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
Specialized Operations Manager
Artful Home —Remote
- $75,000 - $95,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Warehouse Operations Manager
FNS, INC —Phoenix, AZ
- $110,000 - $125,000 a year
- Full-time
- Computer literacy
- English
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Operations Manager
Dexter —Fremont, IN
- Full-time
- 7 years
- Engineering
- Analysis skills
Quick Apply
Operations Manager
Riverstone Logistics —Fairborn, OH
- Extended hours
- Ability to walk for extended periods
- Mid-level
- 3 years
Quick Apply
Operations Manager
A2Z Staffs Inc —Phoenix, AZ
- $100,000 - $120,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- 6 years
- Paid holidays
- Health insurance
Quick Apply
Operations Manager
TopHAT Logistical Solutions —Cincinnati, OH
- Mid-level
- Continuous improvement
- Data entry
Quick Apply
Business Operations Manager
Warehouse Quote —Kansas City, MO
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
Operations Manager
Arvato —Fairburn, GA
- Full-time
- Customer service
- Mid-level
- Office
- Commuter assistance
- Paid holidays
Quick Apply
12d

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Service Manager

Pohanka Chevrolet
Chantilly, VA

Quick Apply

Job Details

Full-time
$165,000 - $200,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Flexible schedule
Life insurance
Referral program

Qualifications

Customer communication
Managing teams in a customer support role
Workflow management (operations management method)
Service scheduling
Client inquiry handling
Team scheduling
Auto service management
Frontline customer support management
Warranty issues management
Computer skills
Dealership experience
General management

Full Job Description

Job Overview:

Pohanka Chevrolet is a reputable automotive dealership committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who work together to provide outstanding automotive service experience. As our business continues to grow, we are seeking a highly motivated and customer-oriented individual to join our team as the Service Manager.

As the Service Manager, you will play a pivotal role in supporting the daily operations of our automotive service department. You will work closely with the Service Director and collaborate with the service team to ensure efficient and high-quality service delivery. Your primary responsibility will be to provide exceptional leadership, outstanding customer service, assist in managing workflow, and maintain a smooth service process.

Responsibilities:

Ensure customers have a positive dealership experience.
Ensure exceptional customer service throughout the service process, managing department expectations and satisfaction.
Collaborate with the service team to resolve any customer complaints or issues promptly and effectively.
Organize and coordinate the daily workflow of the service department.
Assist in managing and resolving scheduling conflicts or other operational challenges.
Develop and oversee the overall service process, ensuring compliance with company policies and standards.
Manage and hire technicians and service advisors.
Collaborate with technicians, advisors, and other service staff to maintain a smooth and efficient service workflow.
Maintain accurate records of service orders, invoices, and customer information in the database.
Conduct regular audits to ensure service quality, adherence to procedures, and timely completion of tasks.
Foster a positive and collaborative team environment, promoting effective communication and teamwork.
Adhere to all safety protocols and ensure a clean and organized work environment.
Adhere to all manufacturer guidelines as it pertains to warranty procedures and repairs.

Qualifications and Requirements:

Absolutely must have previous Automotive Dealership experience in a Service Manager or Director’s role.
Must have a minimum of 15 years experience in an Automotive Dealership, minimum of 5 years in management is required.
General Motors experience is strongly prefered.
Exceptionally strong background in leadership experience is an absolute must.
Strong customer service skills with the ability to handle customer inquiries and complaints professionally.
Excellent organizational and time management skills with the ability to prioritize tasks effectively.
Solid understanding of automotive service processes, including service scheduling and workflow management.
Exceptional understanding of automotive service warranty & extended warranty, including policies & procedures, guidelines, claims submission, etc..
Proficient computer skills with experience in using service management software and databases.
Strong communication and interpersonal skills to effectively collaborate with team members and customers.
Ability to thrive in a fast-paced and dynamic work environment.
Attention to detail and commitment to maintaining high service quality standards.

Why Work Here:

Competitive compensation
Schedule flexibility
A culture that values collaboration and innovation
A Supportive and inclusive work environment
Employee Recognition Programs
Opportunities for Advancement
Team Environment
Company Sponsored Events
Team Bonding Events
Performance Bonus
Professional Development
Military Friendly Employer

Benefits and Perks: We strive to offer amenities, events, and community outreach opportunities that support the local communities we serve as well as the growth of our teams. Some of the benefits you can expect when you join include:

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Company Paid life insurance, short-term and long-term disability.
FSA (Flexible Spending Account)
Paid Time Off
401K with Match

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 22 dealerships throughout Northern Virginia, Maryland, and Washington DC. and Texas. Established in 1919, the Pohanka Automotive Group was founded based on a set of firm beliefs – making it easy for the customer and the team member, delivering excellent customer service and establishing long-term relationships. Throughout the decades, Our Pohanka Community Outreach partners with over 1,200 local organizations, contributing more than 2 million dollars annually. Are you ready to join our Team?

The Pohanka Automotive Group has won many awards including the Time Magazine National Quality Dealer Award, the Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service, and commitment to the industry, the community and the nation, and the Distinguished Service Citation from the Automotive Hall of Fame. Pohanka is the only dealership group to have received all three of these awards. We're interested in helping your career and adding to your resume because we know that better employees lead to happier customers! Add to your experience, develop your skill set and realize your potential with our team.

Job Type: Full-time

Pay: $165,000.00 - $200,000.00 per year

Benefits:

401(k)
Flexible schedule
Health savings account
Professional development assistance
Referral program

Shift:

Day shift
Evening shift

Work Days:

Weekends as needed

Experience:

Automotive Service Manager: 10 years (Required)

Work Location: In person

Quick Apply

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