Top 236237 Service Support Representative Jobs

Member Service Representative
SoFi —Cottonwood Heights, UT
- $20 an hour
- Call employer
- Background check
- Computer literacy
- Office
12d
Customer Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
- Work from home
Client Service Representative
Firstsource Healthcare —Remote
- $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Writing skills
- Typing
- Dental insurance
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Customer Service Representative
Tarheel Pure Water —Remote
- $12 - $13 an hour
- Part-time
- Remote
- Fair chance
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- Entry level
- Opportunities for advancement
Quick Apply
Call Center Representative
Leading Edge Connections —Remote
- $15 - $16 an hour
- Contract
- Remote
- High school diploma or GED
- Typing
- 1 year
- Paid training
- Work from home
Quick Apply
1d
Patient Service Resolution Representative
US Acute Care Solutions —Remote
- $14.53 - $26.88 an hour
- Full-time
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- Microsoft Outlook
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2d
AR Call Representative 1
Performance Home Medical —Houston, TX
- Full-time
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- Entry level
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Service Representative - Payroll Voice Support
Paychex —Tempe, AZ
- $14.71 - $27.32 an hour
- Full-time
- Bachelor's degree
- In-person
- Entry level
- Paid holidays
- Health insurance
Remote Outbound Call Center Representative
Vitasora Health —Remote
- From $18 an hour
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- HIPAA
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- Dental insurance
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1d
Sales Support Specialist
AAC INDEPENDENT —Frederick, MD
- $50,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
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Bilingual Customer Support Representative
US Automotive Protection Services —Wentzville, MO
- $31,000 - $41,000 a year
- Full-time
- Bilingual
- Spanish
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- Health insurance
- Dental insurance
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Insurance Service Specialist - Owatonna, MN
Federated Mutual Insurance Company —Owatonna, MN
- $25.20 - $34.20 an hour
- Full-time
- Mid-level
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- 3 years
- Health insurance
- 401(k)
Commercial Insurance Client Service Representative
Nixon & Lindstrom Insurance —Springfield, MO
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Disability insurance
- Health insurance
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5d
Account Representative
Latitude Insurance —Telluride, CO
- $60,000 - $70,000 a year
- Urgently hiring
- Hospitality
- Microsoft Excel
- Office
- Health savings account
- AD&D insurance
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Business Development Manager
Tigongolfcarts —Ocean View, NJ
- $360 - $720 a week
- Overtime
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- Computer literacy
- Mid-level
- Flexible schedule
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Insurance Senior Client Service Representative - Property & Casualty
CMR Risk & Insurance Services, Inc. —San Diego, CA
- $71,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Licensed Medicare Agent
OB 1 Insurance Agency —Albany, NY
- $1,000 - $125,000 a year
- Part-time
- HIPAA
- In-person
- Communication skills
- Work from home
- Opportunities for advancement
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Customer Service Representative - Bi-lingual in English & Spanish is Required
Ernst Enterprises, Inc —Vandalia, OH
- $175 - $228 a day
- Microsoft Word
- Background check
- Spanish
- Profit sharing
- Paid holidays
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3d
Bilingual Customer Service/Collections Representative - HVC 07.13.2026 CF
The CBE Group, Inc. —Cedar Falls, IA
- $15 - $16 an hour
- Full-time
- In person
- 18 years or older
- Spanish
- Computer literacy
- Paid training
- Flexible schedule
Quick Apply
Senior Customer Service Representative
Trelleborg Pipe Seals Milford —Milford, NH
- $55,000 - $75,000 a year
- 8 hour shift
- Inventory management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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Member Service Representative

SoFi -
Cottonwood Heights, UT

Apply Now

Job Details

$20 an hour
12 days ago

Qualifications

Computer operation
Computer literacy
De-escalation techniques
High school diploma or GED
Managing clients in a customer support role
Computer skills

Full Job Description

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role

As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.

What you'll do:

Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries
Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies
Expand the scope of your primary role to support other lines of business based on business needs
Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
Problem solves and promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns
Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
Proactively follow up on outstanding issues with internal functional areas and with external clients.
Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards

What you'll need:

Previous customer service experience, preferably in a similar industry or Call Center environment
Strong verbal and written communication skills
Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
Active listening skills to understand customer needs and provide effective solutions
Basic computer skills with solid proficiency in Google Suite
Empathy and patience in dealing with customer inquiries and concerns
Ability to handle high-stress situations and irate customers with professionalism
Willingness to learn and stay updated on company policies, products, and services
Adaptability to handle a variety of customer queries and requests
Time management and organizational skills to handle multiple inquiries simultaneously
Ability to work days, evenings, and nights. Operation hours are between Monday- Thursday 6:00 AM - 8:00 PM MST/ Friday 6:00 AM -6:00 PM MST
Experience handling high-volume transactions across multiple channels of communication
High school diploma or GED required
Must successfully pass FINRA fingerprint background check
Ability to attend onsite training if required - 6 weeks of training may be in office
Salt Lake City office only (located in Cottonwood Heights)
Hourly pay $20.00

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Apply Now

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Explore jobs in more locations

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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