Top 973104 Service Team Manager Jobs

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Parexel —Remote
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Carilion Clinic —Roanoke, VA
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Wake Forest University —Winston-Salem, NC
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Sharpvue Inc —Chapin, SC
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7d
Registered Nurse (RN) Director Quality Assurance
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Functional Service Provider- Line Manager

Parexel -
Remote

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Job Details

Benefits

Travel reimbursement

Qualifications

Public speaking
Senior level

Full Job Description

Parexel FSP has an exciting opportunity for a line manager!

The primary role of an Associate Manager is to lead and manage a team or group. This includes ensuring successful delivery of his/her direct report’s project deliverables, on time and with high quality. The Associate Manager may also be part of a project team and be responsible for successful delivery of his/her own project deliverables, on time with high quality. The Associate Manager is responsible to mentor junior staff. The Associate Manager works under close supervision of the Manager, Senior Manager or Associate Director or Director.

Key

Accountabilities:

Project Delivery Management and Oversight

Monitor performance by close interaction with project leadership/functional leadership and ensure that ongoing/revised project documentation and correspondence is accurate and complete
May be responsible for own assignments as a project team member. This may include but not limited to taking the role of a senior level contributor on a project team and ensuring high quality and timely delivery of own deliverables, generating study specific status reports for study teams, Sponsors and/or management, and attend project team meetings as required at the project level
Provide consultation, facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget
Manage and oversee team activities including appropriate resourcing of staff, staff assignments, quality control and efficiency of project deliverables
Where assigned, produce accurate resourcing plans in conjunction with appropriate Project Team Members, including but not limited to facilitating appropriate resource identification and assignment, and monitoring resource needs throughout the project as needed
Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports

Performance Management, Staff Development and Talent Management

Provide technical support to staff to ensure that they have the required knowledge to fulfill their duties
Ensure direct reports meet departmental and project productivity and quality metrics by efficient execution of their project in line with project plan by conducting quality check of deliverables (e.g., on site visits, Central File documentation) and take appropriate remedial action
Meet and aim to exceed client expectations by recruiting, retaining and developing a skilled, experienced and motivated team
Manage and develop the staff to ensure their performance meets and or exceeds both the business and their own personal goals/objectives through training, mentoring and allocating staff according to their ability
Support staff to improve their efficiency and effectiveness at prioritizing work and improving performance evidenced by the work produced, client feedback, audit results and QC measures
Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales

Client Management and Business Development

Where appropriate, may be tasked support efforts for generating business leads (client networking, public speaking, etc.)
Where appropriate, may participate in and contribute to Project bids, including client presentations
Where appropriate, may be responsible to coordinate client or account activities for department or function.

General Operations and Functional/Business Unit Management

Participate in and/or champion the implementation of Parexel and department system/standards improvement activities.
Maintain an agreed level of productivity/billability and staff turnover
Complete routine administrative tasks in a timely manner (e.g. timesheets, training, travel expense claims). Travel as needed
Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
Maintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements, Parexel SOPs, and where applicable, sponsor SOPs.

Skills:

Developing ability to manage and motivate direct reports.

Language Skills:

Competent in local language and written English. Oral English competency is preferred.

Knowledge and Experience:

Substantial monitoring/data management experience or equivalent experience in clinical research with strong understanding & knowledge of clinical trials environment.

Education:

Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience.
Competent in local language and written English. Oral English competency is preferred.

#LI-KW1

#LI-REMOTE

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