Top 99852 Service Tech Jobs

Customer Service and Tech Support - Customer Support for Learning and Development
Lifted, an Upwork Company™ —Miami, FL
- Contract
- Remote
- Background check
- School experience
- Microsoft Excel
- Work from home
Quick Apply
Experienced Sales & Service Garage Door Technician, St-Louis $10K Sign-On
Don's Garage Doors —Chesterfield, MO
- $100,000 - $300,000 a year
- Full-time
- Customer service
- Basic math
- Pass drug screening
- Paid training
- Fuel card
Quick Apply
Service Technician
ROK Mechanical & Refrigeration —Crystal Spring, PA
- $18 - $20 an hour
- Full-time
- Military
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Service Technician Oil and/or Propane- Earn over $120k per year!
Klebe Fuel Co —Winsted, CT
- Up to $55 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Health insurance
Quick Apply
HVAC Service Technician
Odyssey Mechanical —Murrells Inlet, SC
- $25 - $35 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Fuel card
- Health savings account
Quick Apply
HVAC Quality Assurance Technician
Christian Heating, Cooling & Plumbing —West Chester, PA
- $38 - $48 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician/Welder
Granite Falls Energy, LLC —Granite Falls, MN
- $28 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Service Technician
JWS Refrigeration and Air Conditioning, Ltd. —Tamuning, GU
- From $20 an hour
- Full-time
- Sales
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Service Technician - Senior
ENABL —Virginia Beach, VA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Up to 50% travel
- Mechanic experience
- Health insurance
- Dental insurance
Quick Apply
Feed Mill Maintenance Technician
Smithfield Foods —Lucerne, MO
- Full-time
- Mid-level
- Ability to lift 50 pounds
- In-person
- Relocation assistance
Lift Service Tehcnician and Installer
ATA —Charlotte, NC
- $20 - $40 an hour
- Full-time
- Mid-level
- 3 years
- Driver's License
Quick Apply
Corporate Jet Maintenance Technician
Air Bear Aviation Inc —Danvers, MA
- $45 - $60 an hour
- Full-time
- Clean driving record
- Customer service
- Military
- Health insurance
- Dental insurance
Quick Apply
Automation Maintenance Technician – Jenbacher Engines
INNIO —Waukesha, WI
- Monday to Friday
- Mid-level
- Microsoft Office
- Continuous improvement
Quick Apply
CDL Driver Customer Service Technician
Respiratory Care Partners —Cortland, OH
- $18 - $20 an hour
- Part-time
- Dedicated
- Clean driving record
- Skilled nursing facility
- Health insurance
- Dental insurance
Quick Apply
Network Installation Technician
Essintial Enterprise Solutions LLC —Shreveport, LA
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Hydraulic Service Technician I
Hengli America Co., Inc —Bolingbrook, IL
- $27 - $42 an hour
- Full-time
- Background check
- Up to 50% travel
- Schematics
- Health savings account
- Paid holidays
Quick Apply
Maintenance Tech (Nights)
Agropur —Le Sueur, MN
- $30.19 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Field Service Technician
Analogic Corporation —Juneau, AK
- Overtime
- Pass drug screening
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
Maintenance Technician
Carley Foundry, Inc. —Blaine, MN
- $27.21 - $31.21 an hour
- Full-time
- Maintenance
- Mid-level
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Network Installation Technician
Essintial Enterprise Solutions LLC —Hattiesburg, MS
- $27 - $30 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
Quick Apply

I want to receive the latest job alert for Service Tech

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Service Tech jobs near

Maintenance Technician jobs in Danvers, MA

Network Technician jobs in Florida

Garage Door Technician jobs in St. Louis, MO

Maintenance Technician jobs in Le Sueur, MN

Automation Engineer jobs in Waukesha, WI

Service Technician jobs in Virginia Beach, VA

Installer jobs in Charlotte, NC

Network Technician jobs in Shreveport, LA

HVAC Technician jobs in Myrtle Beach, SC

Customer Service Remote jobs in Bronx, NY

Customer Service Technician jobs in Charleston, SC

Customer Service Technician jobs in Nashville, TN

Hvac Technician jobs in Sarasota, FL

Customer Service Technician jobs in Bozeman, MT

Customer Service Technician jobs in New York, NY

Remote Customer Service jobs in Canton, OH

Work From Home Customer Service jobs in New Mexico

Service Technician jobs in Concord, CA

Service Technician jobs in Salem, OR

Airport Wheelchair Service jobs in Chicago, IL

Customer Service and Tech Support - Customer Support for Learning and Development

Lifted, an Upwork Company™
Miami, FL

Quick Apply

Job Details

Contract

Benefits

Work from home

Qualifications

Phone communication
Computer literacy
High school diploma or GED
Mobile devices

Full Job Description

Company Description

The Customer Care & Technical Support Representative, Level 1, plays a crucial role in our remote call/contact center environment. This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Representatives are expected to assist customers wherever volume demands.

Job Description

Key Responsibilities include:

Technical Issue Resolution: Provide expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses.
Customer Service Excellence: Deliver outstanding customer service across all support channels, ensuring a positive experience for parents and students.
Application Support: Offer comprehensive support for the K12 suite of learning systems and business applications.
Escalation Management: Promptly escalate unresolved issues to the appropriate Tiered support team.
Order and Replacement Management: Handle the ordering and replacement of materials and computer equipment efficiently.
This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch technical support and customer service.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Respond to technical issues related to K12 proprietary systems, hardware, software, and networking both in written form and orally via telephone.
Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements.
Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for resolution using support ticketing and CRM software.
Remain knowledgeable of K12’s proprietary systems, various hardware product lines, and current industry products and technologies.
Escalate more complex issues with proprietary systems to the next tiered support team with urgency and/or escalate more complex hardware equipment issues to the manufacturer.

Qualifications

REQUIRED QUALIFICATIONS:

High School Diploma / GED and relevant work experience
Minimum of 1 year of experience in a similar call center role
All work must be performed within the United States. Candidates must reside in and be authorized to work from the U.S. for the duration of employment.

System Requirements:

Our work from home members are required to have and maintain high-speed internet connection. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or dial-up services are not compatible.
Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.
Ethernet connection is preferred.

Physical and Technical Requirements:

This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with continuous computer use, typing, reading, listening, and speaking.
Daily access to a smart device (e.g., phone, tablet) capable of downloading and using apps.
Professional home office setup free from distractions during operational hours.
Ability to attend virtual training sessions via webcam.

Education and Knowledge:

Thorough knowledge of home-based connectivity support.

Communication Skills:

Strong verbal and written communication skills.
Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat.
Proficiency in telephone and email etiquette.

Technical Proficiency:

Expertise in PC and Internet applications.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.).
Proficiency in web-based applications; Salesforce experience is a plus.
Knowledge of Microsoft Windows operating systems.

Customer Service and Problem-Solving:

Consultative approach to customer service.
Strong problem-solving and analytical skills with a solutions-oriented mindset.

Professional and Personal Qualities:

Ability to work in a high-volume environment while maintaining quality.
Ability to work independently and collaboratively within a team-oriented environment.
Resilient, detail-oriented, and accountable for high-quality work.
Ability to prioritize competing tasks and deliver results effectively.
Ability to take ownership of work and execute projects.
Open to feedback and demonstrates adaptability and continuous improvement.

Additional Requirements:

Ability to clear required background check.

DESIRED QUALIFICATIONS:

Previous experience with Education field
Salesforce Experience
Previous Customer Service or Tech Support experience with proven record of achievement

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other reasonable job-related instructions, and perform any other work-related duties, as assigned by their supervisor.

Quick Apply

Refine Your Search

Service Tech jobs

Customer Service and Tech Support - Customer Support for Learning and Development

Experienced Sales & Service Garage Door Technician, St-Louis $10K Sign-On

Service Technician

Service Technician Oil and/or Propane- Earn over $120k per year!

HVAC Service Technician

HVAC Quality Assurance Technician

Maintenance Technician/Welder

Service Technician

Service Technician - Senior

Feed Mill Maintenance Technician

Lift Service Tehcnician and Installer

Corporate Jet Maintenance Technician

Automation Maintenance Technician – Jenbacher Engines

CDL Driver Customer Service Technician

Network Installation Technician

Hydraulic Service Technician I

Maintenance Tech (Nights)

Field Service Technician

Maintenance Technician

Network Installation Technician

I want to receive the latest job alert for Service Tech

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected