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SharePoint Knowledge & Learning Administrator

FreedomCare -
New Hyde Park, NY

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Job Details

$80,000 - $90,000 a year

Benefits

Health insurance
Retirement plan

Qualifications

Technical editing
Knowledge management
Increasing user engagement
Microsoft Excel
Content creation for technical audiences
Web layout design
Creating interactive online courses
Requirements design
Bachelor's degree in communications
Automation
Data permissions
Monitoring compliance data
Salesforce
Online learning activities
Scalable systems
User training (technical support)
3 years
Technical user customer support
System maintenance
Online learning curriculum development
System design for system development
Salesforce Cloud
Content performance analytics
Version control systems
Metadata tagging
Collaborative technology platforms
Organizational skills
Training outcomes evaluation for professional development
Developing e-learning programs
Microsoft Teams

Full Job Description

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a SharePoint Knowledge & Learning Administrator for our People & Culture team.

Must be willing to travel: This role is remote and requires occasional travel to any FreedomCare location nationally when necessary.

Department & Position Overview:

The SharePoint Knowledge & Learning Administrator is responsible for designing, building, and maintaining FreedomCare's centralized knowledge ecosystem, with SharePoint Online as the core platform. This role owns the creation of a SharePoint-based knowledge site from the ground up, including information architecture, governance, and long-term sustainability, while also supporting learning operations through LMS administration and content development.

This position blends knowledge system design, SharePoint administration, content governance, and learning platform management to ensure employees and caregivers have access to accurate, accessible, and well-structured information when they need it.

Every Day You Will:

Design, build, and maintain a centralized SharePoint Online knowledge site from the ground up, including site architecture, navigation, page templates, metadata, and permissions.
Develop and manage information architecture to ensure content is intuitive, searchable, and scalable.
Establish and enforce content governance standards, including ownership models, review cadences, version control, and content lifecycle management.
Develop naming conventions, page standards, metadata tagging, and documentation best practices.
Partner with cross-functional teams (HR, Compliance, Operations, IT) to gather requirements and translate business needs into an effective knowledge system.
Write, edit, and maintain process documentation, job aids, call scripts, and internal communications.
Collaborate with subject matter experts (SMEs) to document evolving workflows and best practices.
Proactively identify content gaps, outdated materials, and opportunities to improve knowledge accessibility.
Oversee SharePoint permissions, role-based access, and site maintenance.
Monitor site usage, engagement, and feedback to continuously improve user experience.
Serve as the LMS administrator, managing course uploads, learner enrollments, compliance tracking, and system configurations.
Partner with internal teams to maintain LMS integrations (including Salesforce) and reporting accuracy.
Set up and maintain automated learning pathways, reminders, and certifications aligned with compliance and business requirements.
Troubleshoot LMS issues, provide user support, and coordinate with vendors as needed.
Generate reports and analyze training data, course engagement, and learner feedback to improve learning effectiveness.
Create and maintain training assets such as job aids, infographics, microlearning modules, and e-learning content.
Assist in e-learning course design using tools such as Articulate Rise, Vyond, Camtasia, and other industry-standard tools.
Collaborate with trainers and SMEs to develop engaging learning materials aligned with adult learning principles.
Support live and virtual training sessions by managing learning assets and post-session resources.

Ideal Candidate Will Possess:

Bachelor's degree in Instructional Design, Knowledge Management, Education, Communications, or a related field, or equivalent professional experience.
Minimum of 3 years of experience in knowledge management, SharePoint administration, LMS administration, instructional design, or technical documentation.
Demonstrated experience building a SharePoint site or knowledge base from the ground up.
Strong understanding of information architecture, metadata design, permissions, and content governance.
Hands-on experience administering SharePoint Online and internal documentation systems.
Experience with LMS platforms such as Learn365, Nevvon, Absorb, Relias, Workday, Docebo, or similar.
Proficiency in Microsoft Office and Microsoft 365 tools, including SharePoint, Teams, Excel, PowerPoint, and Word.
Strong writing and editing skills with the ability to translate complex processes into clear, user-friendly content.
High attention to detail and strong organizational skills.
Self-starter mindset with the ability to identify gaps, recommend solutions, and execute independently.
Strong collaboration skills and comfort working cross-functionally.
Data-driven approach to evaluating content effectiveness and user engagement.
Basic HTML or SharePoint customization experience is a plus.
Experience in healthcare or regulated environments is a plus.

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

#INDLV

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