Top 364 Shoreside Jobs

Resolution Specialist - REMOTE - US
Holland America Line —Seattle, WA
- $18 an hour
- 8 hour shift
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Employee stock purchase plan
- Health insurance
Port Captain
VITUS —Anchorage, AK
- Weekends as needed
- CPR Certification
- Computer literacy
- High school diploma or GED
Quick Apply
7d
Port Captain
Confidential —Paducah, KY
- $150,000 - $225,000 a year
- Full-time
- In-person
- Senior level
Quick Apply
12d
Assistant Facilities Maintenance Manager
Steamship Authority —Falmouth, MA
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
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Experienced Dredge Tugboat Captain
Confidential —Remote
- $750 - $1,100 a day
- Full-time
- Ability to climb stairs
- Mentoring
- Organizational skills
- Health savings account
- AD&D insurance
Quick Apply
Marine Operations General Manager
Core Group Resources —Port Arthur, TX
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Business development experience
Quick Apply
11d
Culinary Standards Manager
Disney Cruise Line —Celebration, FL
- 5 years
- Computer literacy
- Windows
Backstage Technician
Crew Life at Sea —Miami, FL
- $2,400 - $3,000 a month
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Cleaning
Quick Apply
Port Captain
Flagship Management —Stamford, CT
- Full-time
- US work authorization
- In-person
- Senior level
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Senior Network Engineer
Experis —New Jersey
- $45 an hour
- Contract
- Remote
- Computer Science
- 5 years
- System design
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15h
Lighting Technician
Crew Life at Sea —Miami, FL
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Cleaning
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Tugboat Chief Engineer
Confidential —Remote
- $450 - $875 a day
- Full-time
- Ability to climb stairs
- Travel
- Mentoring
- Health savings account
- AD&D insurance
Quick Apply
Commissioning Master Mariner, Marauder
Saronic Technologies —Franklin, LA
- Full-time
- Background check
- Construction site
- Ability to walk for extended periods
- Paid parental leave
- Paid holidays
Quick Apply
Hotel Director
Crew Life at Sea —Miami, FL
- Full-time
- Master's degree
- Bachelor's degree
- Senior level
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Port Captain - DPA
Flagship Management —San Diego, CA
- $110,000 - $155,000 a year
- Full-time
- 5 years
- Maintenance
- Driver's License
- Dental insurance
- 401(k)
Quick Apply
Solutions Analyst Supply Chain
INSPYR Solutions —Miami, FL
- $30 - $35 an hour
- Contract
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Vice President of Towing Operations
Flagship Management —Seattle, WA
- $200,000 - $275,000 a year
- Full-time
- Bachelor's degree
- Mentoring
- In-person
- Relocation assistance
Quick Apply
Training Program Manager, MUSV
Saronic Technologies —Virginia Beach, VA
- Full-time
- Background check
- Classroom
- Up to 50% travel
- Paid parental leave
- Paid holidays
Quick Apply
Carpenter
James Marine, Inc. —Paducah, KY
- Overtime
- Carpentry
- Basic math
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Gaming Systems Application Owner
INSPYR Solutions —Miami, FL
- $55 - $65 an hour
- Contract
- Hybrid work
- Hospitality
- Computer science
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply

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Resolution Specialist - REMOTE - US

Holland America Line -
Seattle, WA

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Job Details

Full-time
$18 an hour

Benefits

Employee stock purchase plan
Health insurance
401(k)

Qualifications

Computer operation
Computer skills
Productivity software

Full Job Description

Job Description

Join Our Team and Help Create Unforgettable Guest Experiences

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

Position Overview

We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance.
Serve as the primary point of contact for resolving problems and addressing concerns related to reservations.
Assist management and colleagues with problem resolution and policy clarification.
Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives.
Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.
Resolve questions and issues received via email with a focus on service excellence.
Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff.
Serve as a resource for special projects.
Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels.

Knowledge, Skills & Abilities

Excellent communication and interpersonal skills.
Strong negotiation abilities and a customer-centric approach.
Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy.
Ability to multitask and prioritize effectively in a fast-paced environment.
Demonstrated ability to maintain confidentiality and exercise sound judgment.
Capacity to work independently under pressure and adapt to changing circumstances.
Passion, enthusiasm, and dedication to creating memorable guest experiences.
Accountability, honesty, fairness, and consistency in all interactions.
Open-mindedness and a collaborative spirit, promoting teamwork and mutual success.
Travel industry experience recommended but not required.

Working Conditions

Flexible scheduling is essential
Some overtime or extended shifts may occur during peak seasons or special projects.
January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed.
Position operates in a fast-paced call center environment with frequent guest and staff interaction.

Compensation

The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year.

Start Date

Please note that this position will begin on September 8th, 2026.

Training and Work Assignment Schedule

Polar/Product Training
- Duration: 5 weeks
- Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
- Description: Initial training to familiarize yourself with Polar and related products.
Reservations Inbound Calls Assignment
- Duration: Approximately 3–4 weeks
- Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
- Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls.
Reservations Resolution Specialist Training Program
- Duration: 2 weeks
- Shift: 8:00 AM – 4:30 PM (PST) Monday through Friday
- Description: Specialized training to prepare for the Resolution Specialist role.
Fulltime Reservations Resolution Specialist Calls (Post-Training)
- Regular Shift: 10:30 AM – 7:00 PM PST Monday through Friday
- As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released.
- Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter. This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs.

WE ARE COMMITTED TO YOUR SUCCESS!

If you are selected, Holland America Line will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers.
Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up
Must not have a data cap
Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system.

Remote work not eligible for candidates residing in: AR, CA, CO, DE, HI, ME, MN, NH, NV, NY, OK, SD, VT, WA, WV, WY.

Benefits

Cruise and Travel Privileges for you and your family and friends
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development

Our Culture...Stronger Together:

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

#HAL

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Shoreside jobs

Resolution Specialist - REMOTE - US

Port Captain

Port Captain

Assistant Facilities Maintenance Manager

Experienced Dredge Tugboat Captain

Marine Operations General Manager

Culinary Standards Manager

Backstage Technician

Port Captain

Senior Network Engineer

Lighting Technician

Tugboat Chief Engineer

Commissioning Master Mariner, Marauder

Hotel Director

Port Captain - DPA

Solutions Analyst Supply Chain

Vice President of Towing Operations

Training Program Manager, MUSV

Carpenter

Gaming Systems Application Owner

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