Top 22398 Site Support Analyst Jobs

Tech Support Analyst
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- English
- Health savings account
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Tech Support Analyst

Speed Express -
Montebello, CA

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Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Performance dashboard reports
Non-technical user support
Mandarin
Dashboard development
Spanish
Data visualization software proficiency
Business intelligence report generation
Dashboard creation support
Logistics
English
Metrics Reporting
Trend analysis
SQL
Business intelligence tools
Outlier detection
Bachelor's degree
Attribution modeling
Issue tracking
IT
Query management
Middleware systems
Python
Stakeholder relationship building
Data analysis software
Stakeholder management

Full Job Description

Location: Montebello, CA/Dallas & Houston, TX

Work Arrangement: On-site

*Bilingual English and Mandarin required, Spanish is a plus

Position Summary

We are seeking a detail-oriented and technically skilled Data/Tech Support Analyst to serve as the bridge between business users, BI teams, and technical teams. This role is responsible for resolving data and system issues, supporting end users, and leveraging data analysis to diagnose problems and drive continuous improvement.

The ideal candidate combines solid SQL/Python skills with strong communication and troubleshooting ability. This role works closely with operational teams, product managers, BI developers, and engineers to triage user-reported issues, investigate data anomalies, and ensure reliable data and system performance.

Key Responsibilities

Serve as the primary point of contact for business users; triage data and system-related issues, coordinate with business, product, and engineering teams, and drive end-to-end resolution
Use SQL and Python to perform log and data investigation, diagnose system or data pipeline issues, and identify root causes of user-reported problems
Provide routine configuration and account/permission support; assist with on-site support and shift-based coverage as needed
Monitor and validate data accuracy across reports, dashboards, and data feeds; proactively flag and escalate anomalies and data quality issues to relevant teams
Build and maintain operational dashboards and recurring reports tracking support metrics, system health, and issue resolution trends
Communicate investigation results and data findings clearly to both technical and non-technical stakeholders
Collaborate with BI Developers, Data Engineers, and product teams to investigate and resolve data pipeline, reporting, and user data questions (report definitions, data interpretation, anomaly investigation)
Participate in UAT and QA activities; conduct post-incident reviews, document lessons learned, and develop standardized support playbooks and knowledge base documentation
Maintain data definitions, KPI standards, and governance documentation; work with operations teams to identify opportunities to improve data tooling and support processes
Leverage AI-assisted analytics tools to improve investigation efficiency and insight generation; support trend analysis and business performance evaluation where applicable

Required Qualifications

Bachelor’s degree in Data Analytics, Business Analytics, Statistics, Economics, Information Systems, Finance, or related field
2+ years of experience in data analysis, technical support, or a hybrid data/operations support role
Strong analytical and problem-solving skills
Ability to communicate technical findings to non-technical audiences
Strong troubleshooting mindset with the ability to independently investigate and resolve data and system issues
Experience providing user-facing support; comfort with on-call or shift-based support arrangements

Required Technical Skills

Analytics & Reporting

Python
SQL
Microsoft Excel
Dashboard and reporting tools (Power BI, Tableau, or similar)

Analytical Skills

Statistical analysis
Business analysis
Attribution analysis
Trend and KPI analysis

Additional Skills

AI-assisted analytics tools and productivity platforms
Data interpretation and storytelling
Presentation and communication skills

Preferred Qualifications

Experience working with BI and data warehouse environments
Familiarity with dimensional data models and enterprise reporting concepts
Experience supporting operational, financial, or executive reporting
Knowledge of data quality validation and UAT processes
Experience working with cross-functional business teams
Experience in logistics, operations, or technical support roles
Familiarity with API integration, log analysis, and monitoring/alerting mechanisms
Proficiency in Excel and/or BI reporting tools for dashboard creation and ad hoc analysis

Key Competencies

Analytical thinking
Business acumen
Data storytelling and communication
Attention to detail
Stakeholder management
Problem-solving and critical thinking
Curiosity and continuous learning

Pay: From $65,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

SQL: 2 years (Required)

Language:

Mandarin (Required)

Work Location: In person

Quick Apply

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