Top 17853 Software/information Systems Analyst Jobs

Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- In-person
- Health insurance
- 401(k) matching
Programming Analyst
GOCOOL —Puyallup, WA
- Computer Science
- Computer literacy
- Mid-level
Systems Analyst
Lilax Technologies —Frisco, TX
- Computer Science
- Mid-level
- 1 year
IT Asset Management Analyst
ATC —Troy, MI
- Contract
- Remote
- 5 years
- Analysis skills
- Organizational skills
Programmer / Data Analyst
Indo-Fuji —Remote
- $34,000 - $45,000 a year
- Remote
- Software troubleshooting
- Mid-level
- Organizational skills
Computer Systems Analyst
Vayu —Streetsboro, OH
- $98,883 a year
- Computer Science
- Mid-level
- Bachelor's degree
System Analyst
GOCOOL —Bellevue, WA
- Research
- Mid-level
- Teaching
IT Application Support Analyst I
NORTHWEST ENERGY EFFICIENCY ALLIANCE INC —Portland, OR
- $70,000 - $80,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
Quick Apply
Software Analyst
Two95 International Inc. —Oklahoma City, OK
- Full-time
- System design
- Mid-level
- Office
Quick Apply
Business Analyst (remote)
Velvetech —Remote
- Full-time
- Remote
- English
- Mid-level
- Master's degree
Information Systems Analyst
DataServ —St. Louis, MO
- $59,300 - $66,700 a year
- Online Application
- Hybrid work
- Research
- Mid-level
- Presentation skills
- Health insurance
- Paid time off
Quick Apply
Computer Systems Analyst
EZ4 Technologies —McKinney, TX
- $141,336 a year
- Full-time
- Computer Science
- Mid-level
- Office
Technical Service Desk Analyst - PT (Remote)
Unity —Las Cruces, NM
- Part-time
- Remote
- Communication skills
- Entry level
Quick Apply
Enterprise Systems Analyst – Academic & Student Solutions
University of Detroit Mercy —Detroit, MI
- $75,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- 3 years
Computer Systems Analyst
Sumas Corporation —Richmond, VA
- Full-time
- Computer Science
- Research
- Analysis skills
Information Systems Analyst - Assistant/Associate
Sacramento Metropolitan Air Quality Management District —California
- $47.11 - $65.86 an hour
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Systems Analyst
Steck Systems —Deerfield, IL
- Computer science
- Computer Science
- Windows
Analyst
Candor Infotech —Sammamish, WA
- System design
- Mid-level
Systems Developer / Database Developer / Analyst
VASS —Herndon, VA
- $82,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- 3 years
Junior Data Analyst
OneRail —Orlando, FL
- $56,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Office
Quick Apply

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Service Desk Analyst - Remote (After Hours)

K2 Services -
Remote

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Job Details

Full-time
$36,000 - $39,000 a year

Benefits

Health insurance
401(k) matching

Qualifications

Mobile device management
Intune

Full Job Description

Service Desk Analyst (Remote - U.S.)

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.

This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.

We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.

Essential Duties and Responsibilities

Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
Provide over-the-phone, email, and chat support.
Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue.
Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
Maintain a regular and reliable level of attendance.

Knowledge Skills and Abilities

High School Diploma or equivalent.
Strong verbal, written, and typing skills.
Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success.
Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
Ability to act independently and make decisions within the scope of the position’s responsibilities.
Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment.
Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.

Requirements

Prolonged periods of sitting at a desk and working on a computer

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.

Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

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Refine Your Search

Software/information Systems Analyst jobs

Service Desk Analyst - Remote (After Hours)

Programming Analyst

Systems Analyst

IT Asset Management Analyst

Programmer / Data Analyst

Computer Systems Analyst

System Analyst

IT Application Support Analyst I

Software Analyst

Business Analyst (remote)

Information Systems Analyst

Computer Systems Analyst

Technical Service Desk Analyst - PT (Remote)

Enterprise Systems Analyst – Academic & Student Solutions

Computer Systems Analyst

Information Systems Analyst - Assistant/Associate

Systems Analyst

Analyst

Systems Developer / Database Developer / Analyst

Junior Data Analyst

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