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Integrations & Technical Support Specialist (Remote)

ezCater, Inc -
Remote

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Job Details

$70,350 - $92,400 a year
8 days ago

Benefits

Stock options
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching

Qualifications

Systems integration
Client onboarding
Defect resolution root cause analysis
Engineering development testing
XML
Defect analysis
Software implementation
Mid-level
Incident Escalation
User training (technical support)
Maintaining data pipelines
Video conferencing software
Instructor-led training (training delivery method)
Technical customer support solution
Integration with Third-Party Services (system development)
GraphQL APIs
JSON
Integration testing
Video conferences (communication methods)
GraphQL
Root cause analysis
Cross-functional collaboration
Escalation handling
Communication skills
Debugging
Cross-functional communication
Video conferencing systems operation

Full Job Description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.

The Integrations & Technical Support Specialist sits at the center of ezCater's Partner Solutions team, owning the onboarding and ongoing support of API integrations with restaurant brands and third-party vendors. You're the person who makes sure data flows cleanly across our food delivery network — diagnosing issues, training partners, and turning messy integration edge cases into reliable, repeatable connections.

It's a role for someone who likes to get into the weeds of an integration, explain it clearly to both engineers and non-technical partners, and collaborate across teams to keep our network humming. You'll grow your technical depth while working shoulder-to-shoulder with Project Managers, Implementation Consultants, Trainers, and Technical Leads.

What You'll Do:

Onboard new integrations

Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
Test integrations during onboarding and throughout software development cycles.
Document integration processes, configurations, and common failure modes so the whole team benefits.

Diagnose and resolve issues

Investigate and resolve issues originating in API processes — reading logs, tracing requests, and reproducing errors to find root cause.
Interpret and debug data across JSON, XML, and GraphQL payloads.
Escalate and collaborate with engineering when an issue needs a code-level fix, with clear, well-documented reproduction steps.

Enable and train

Provide technical training to internal teams and external partners as needed.
Translate technical detail for non-technical stakeholders — and business context for technical ones.

Collaborate cross-functionally

Work alongside Project Managers, Implementation Consultants, Trainers, and Technical Leads, and support the broader company on cross-functional issues when needed.
Engage regularly with clients and vendors across North America via email, video conferencing, and screen sharing.

Grow

Identify and act on opportunities for your own learning and engagement as our integrations and tooling evolve.

What You Have:

Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.
Solid understanding of API integrations and how they move data between systems.
Comfort reading and interpreting JSON and XML (and a willingness to learn GraphQL if you haven't yet).
Hands-on troubleshooting experience with technical integrations — you can form a hypothesis, test it, and narrow down a root cause.
Exceptional written and verbal communication skills, with the ability to adjust your explanation to your audience.
The ability to stay calm and resolve issues under pressure.
Strong grasp of how data relates to business needs and objectives.
Curiosity and creativity for solving complex operational catering challenges tied to integrations.

The national total target cash compensation range for this position, including base salary and bonus target, is $70,350–$92,400 annually.*

Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

ezCater does not sponsor applicants for work visas or legal permanent residence.

What You'll Get from Us:

You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.

Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.

For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.

#BI-Remote

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