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Consultant - Software Implementation (Remote)

Veeva Systems -
Remote

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Job Details

Full-time
$70,000 - $140,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Life insurance

Qualifications

Customer communication
Project management experience in technology
Software implementation
Enterprise solutions implementation
Application deployment
3 years
Technical solutions implementation
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Technical customer support solution
Providing product information
Workshop facilitation experience
Senior level
Implementing IT solutions

Full Job Description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.

We are currently hiring for our implementation and post-implementation teams. Our ideal candidate will partner with our customers to ensure they are leveraging the full capabilities of solutions. We want team players who are focused on delivering exceptional customer success, thrive as a self-starter, and are excited to push the envelope. This is a technical hands-on role requiring system solutioning, user setup, and technical troubleshooting day in and day out (no coding required).

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

Lead customers in the process of discovery workshops that align with best practices and drive to solutions based on requirements
Take complex client and solution concepts and articulate them to audiences of varying perception levels to provide application expertise and knowledge
Develop and leverage expertise in our Vault platform
Plan, manage, and perform application build, test, and deploy activities
Identify and monitor interdependencies between various program or project workstreams
Create project deliverables and standards (e.g., including process standards)
Plan and establish after-go-live activities including ongoing support and ongoing application changes to align to full capabilities

Requirements

3+ years of demonstrated consulting or equivalent experience
Industry experience in Life Sciences, Healthcare or CRM
Proven track record meeting with senior management and executives as a subject matter expert
Ability to take complex client and vendor concepts and articulate them to audiences of varying perception levels
Strong presentation and solution design skills
Travel requirements depend on the team and can be aligned based on personal requirements with post-implementation being a non-travel role and implementation being travel up to 25%

Nice to Have

Experience working with life sciences customers (pharmaceutical, biotechnology, medical/diagnostic devices)

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program

Compensation

Base pay: $70,000 - $140,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Remote

#LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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