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IT Operations Administrator

The National Society of Leadership and Success -
Remote

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Job Details

Full-time
14 days ago

Qualifications

Vendor relationship building
Non-technical user support
Google Workspace
Hardware maintenance
Equipment troubleshooting
Windows
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Managing projects
Telephone systems
Productivity software
Desktop administration
Project stakeholder communication

Full Job Description

The National Society of Leadership and Success

Imagine a community of students taking action toward their dreams and living happier lives. In this world, people are so fulfilled they reach out and positively contribute to the lives of others. That’s who we impact, and that’s what we are building. Want to be a part of it?

To determine whether you'd be a good fit, ask yourself…

Would you like to go to work each day knowing that you are using your talents to help others and better the world?
Are you inspired by the thought of positively impacting tens of thousands of students each year?
Are you ready to work in an organization that is rapidly growing and embraces change?
Would you like to work with people whom you respect and can learn from every day?
Do you desire to work for an organization that cares about your growth, where your own drive and interests help you create your own future?

Our guiding question is: “Are we helping the greatest number of people in the greatest possible way?" Are you inspired? Let’s change the world together.

Overview:
The IT Operations Administrator will join a team of 80+ purpose-driven staff members in a friendly, focused, fast-paced remote environment. The National Society of Leadership and Success (NSLS) is the largest leadership honor society in the United States, with over 800 chapters and more than 2 million members serving institutions in all 50 states.

The IT Operations Administrator will be responsible for supporting the day-to-day IT operational needs of a fully remote workforce. This position will report directly to the CFO and will partner closely with department heads across the organization to ensure employees have the tools, access, and support they need to perform at their best. The IT Operations Administrator will own the full lifecycle of employee technology from procurement and setup through vendor management, license distribution, and user access administration in a cloud-first environment.

Responsibilities:

Procure, configure, and manage employee workstations and hardware for a fully remote workforce
Set up new employee accounts, profiles, and access across all organizational systems; handle account changes and offboarding
Manage the distribution and tracking of software licenses and seats across the organization, ensuring employees have appropriate access
Administer Google Workspace and other cloud-based services used by staff
Install, configure, and upgrade hardware and software components remotely
Manage vendor relationships for IT products and services, including contract oversight, renewals, and service-level agreements
Evaluate and recommend new technology tools and software to improve organizational efficiency
Troubleshoot and resolve hardware and software issues for remote staff in a timely manner
Provide technical and operational support to employees across all departments in a fully remote environment
Maintain an accurate inventory of IT equipment and software assets
Evaluate emerging technologies, automation tools, and AI-enabled solutions that improve organizational efficiency and employee productivity
Administer and support organizational SaaS platforms, including user provisioning, license management, integrations, and troubleshooting
Develop and maintain IT documentation, system inventories, standard operating procedures, and knowledge base resources
Partner with department heads to understand IT needs and ensure employees have the tools to do their jobs effectively
Communicate progress on IT projects and initiatives at regular intervals to Finance leadership

Requirements:

Bachelor's degree in computer science, engineering, or related field, preferred
2+ years of experience in a similar role
Experience troubleshooting hardware and software systems
Proficient with Mac and Windows OS and standard desktop applications across both platforms
Familiar with a range of software and hardware
Experience administering Google Workspace, including user provisioning, group management, and organizational settings
Experience supporting a distributed or fully remote workforce preferred
Awareness of current standards and trends in IT and emerging technology
Superior analytical and problem-solving abilities
Experience managing multiple IT initiatives and priorities simultaneously in a fast-paced environment.
Strong collaboration skills and the ability to partner effectively with stakeholders across departments.
Exemplary written and verbal communication skills; ability to explain complex technical information to non-technical colleagues in clear, simple language
Familiarity with onsite or cloud-based PBX telephony systems
A passion for continuous learning and innovation, with the ability to stay current with emerging technologies and apply new knowledge to improve processes and systems

The National Society of Leadership and Success is an equal opportunity employer committed to diversity, equality, and inclusion

Visit nsls.org to learn more about our organization

Quick Apply

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Software Resources jobs

IT Operations Administrator

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